Renewing membership
Today I got a letter reminding me to renew my membership as I had forgotten. It came the address to renew as www.camc.com/renew. However this link take you to the Login page. Fair enough.
I then logged in and inputted the above address and again it took me to the Login page???? Eventually I did a search and found how to renew and the address was definitely not the one above.
Why do the CC give out CAMC addresses that do not work. I know that this also applies to some other addresses found in the magazine where they use www.camc.com/.
Comments
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I agree with your post as I did manage to renew using the www.caravanclub.co.uk and not the www.camc.com as advised in the letter.
Why can't they use the correct address instead of the camc address??
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The only way to renew membership (if you are not on automatic renewal) is by going into Your Profile. In order to do that, you must first log in. There wouldn't be any way that the club could send you a link which would take you directly to Your Profile that I can see.
We weren't on automatic renewal either, due to change of creditcard, but we did get a reminder letter about a month before the renewal date, so I renewed a few days after receiving that. Things like that are easy to forget, so better to do straight away.
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I find automatic renewal by Direct Debit works for me. No need to worry about renewal dates on credit cards. I think I would know when I wanted to stop my membership but I could otherwise forget that I needed to renew if it wasn't automatic.
David
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I think that every one seems to be missing the point or not understanding my first post?
The question is WHY do the CC give you an incorrect website address in their snail mail sent to members?
I have absolutely zero intention of doing DD for auto renewal. Although it did not happen with the CC been caught once with auto renew and never again! Happy to do a standing order.
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Clicking the link takes me to my profile page where I am asked to log on, even though already logged on. Reason is simple. On the profile page you can view bookings and other things using links there. This appears on there.
My membership
Renew your membership, switch to direct debit, join or renew a centre, take advantage of a range of offers available exclusively to members and find out how to make the most of your Club Membership.
Clicking on 'My membership' link takes you to renewal page.
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I think it's as inaD stated above. If you can only renew from your profile, there isn't anyway the CC can sent you a direct link. All they can do is send one that takes you to the log in screen, as you need to be logged on to access your profile. What they could do is list the process better. Perhaps a few bullet points.
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I haven't misunderstood - what is incorrect about the website address? In your OP you said that (quote):
"It came the address to renew as www.camc.com/renew. However this link take you to the Login page. Fair enough.
I then logged in and inputted the above address and again it took me to the Login page???? Eventually I did a search and found how to renew and the address was definitely not the one above."
Why would you have to input the address again, once you were logged in? You did that to begin with, and it took you to the login page, surely if you then put the same address in again, it stands to reason that it will do the same again?
To me, once you've logged in, the options available in Your Profile are quite clear, such as My Bookings, Membership etc.
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Use bt mail if i want to check my bt account have to log in again to bt of the mail page .
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I'm obviously one of those your comment is aimed at; I admit to being Dutch, but having lived in the UK for very many years, people have never told me that I cannot understand plain English; to the contrary, I have been complimented on my use of English. I have also in my time worked as a translator. I rather think that comment is somewhat insulting.
I still maintain that a link provided by the CAMC cannot possibly take you to the renew page, as you need to be logged in to renew. But this is my last post on this subject.
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The website address you gave takes you to your log in page. As soon as you log in you are on the "your profile page," this is where you renew, in the membership section. There is no need to berate others about their understanding of the English language as it is a simple process for those that follow the correct web site procedure.
I think we have a case of everyone being out of step except you....
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