Thank you Call Centre Staff

Longtimecaravanner
Longtimecaravanner Forum Participant Posts: 642
edited October 2019 in Overseas Campsites & Touring #1

I just want to thank those fantastic call centre staff at the ferry booking centre this morning. How they manage to stay friendly and smiley voiced after the aggro they must be getting this week I don't know.

I had to change my booking for a ferry next week to the spring which meant that the woman had to hold on for Brittany Ferries to reply. The first person I spoke to hung on for an hour in their queue and the second one said she would call me back and it took nearly an hour too. Apparently CMC staff don't get any special treatment, they have to hang on in the call queue like members of the public, but they have to do it several times a day. They must be tearing their hair out but the two I spoke to this morning remained cheerful, friendly and helpful.

Thank you. I hope that there is a way for this to be passed on to them.

Comments

  • Tammygirl
    Tammygirl Club Member Posts: 7,957 ✭✭✭
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    edited October 2019 #2

    A big thank you from me too. Recently as some members will know we had to return home from France as my Mum has passed away. 

    We got the call from my sister and packed up straight away and got on the road. I called the club while OH was driving and explained the situation, very helpful and sympathetic staff member took me through the options then contacted BF to alter our return booking. Dealing with it all and making it an easy process at a time my head was just not thinking straight. So a big thank you from me too.

  • JillwithaJay
    JillwithaJay Club Member Posts: 2,485 ✭✭
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    edited October 2019 #3

    Longtimecaravanner - I think the best way to ensure that the relevant staff get to know of your thanks is to send them either an email or a letter.

    Hope this helps.

  • RachelV
    RachelV Forum Participant Posts: 14
    edited October 2019 #4

    Hi Longtimecaravanner, thank you so much for your lovely comments - I'm one of the team leaders for the Overseas Travel Team so it is great to hear that we were able to help this morning and I'll make sure your thanks are passed on to them both!

  • Freddy55
    Freddy55 Club Member Posts: 1,810 ✭
    1000 Comments Name Dropper
    edited October 2019 #5

    I would also like to add my thanks. I placed three bookings, one of which was for someone else which involved a three-way conversation. She showed great patience and understanding during a rather long phone call, at a rather busy time, I imagine. A credit to the team.

  • Longtimecaravanner
    Longtimecaravanner Forum Participant Posts: 642
    edited October 2019 #6

    Thank you Jill. I sent an e-mail as you suggested.

    Glad that you saw this Rachel and can pass it on.

  • allanandjean
    allanandjean Forum Participant Posts: 2,401
    1000 Comments
    edited October 2019 #7

    I also had reason to thank club staff after the issues affecting Brittany Ferries, following the fire on Pont Aven, led to our sailing being cancelled.

    The call wait time was awful and they dealt with it very efficiently and thoroughly asking me what I wanted achieve, then dealing with the issue and calling me back to confirm everything.

    TG-was not aware of your sad news so my condolences. This happened to us back in 2016 and being booked via the club made it one less thing to have to worry about.

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