Internal server error

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Comments

  • QFour
    QFour Forum Participant Posts: 442
    edited June 2019 #32

    Had the same problem you have to exit the site and go back in using the Log On page instead.

  • cyberyacht
    cyberyacht Forum Participant Posts: 10,218
    1000 Comments
    edited June 2019 #33

    I logged in about five times yesterday evening. It became unworkable and I gave up in the end. This wretched website goes from bad to worse. Two and a half years after the much vaunted "upgrade" and it is still a shambles.

  • viatorem
    viatorem Forum Participant Posts: 645
    edited June 2019 #34

    Handbook comes in handy tho'wink

    Seems relevant to another thread possibly ? 

  • Justin Bricknell
    Justin Bricknell Forum Participant Posts: 32
    First Comment
    edited June 2019 #35

    When we were made aware of the issues on the website yesterday, we were unsure whether the internal server errors were related to the issues with UK site bookings. 

    The main focus was to resolve the UK site booking issue and when we resolved this at approximately 15:00 hours, we noticed there were still some intermittent ISE messages being returned on some discussion posts. 

    Investigations continued throughout the afternoon/evening and although the team working on this have identified some potential causes of the ISE messages, there isn't a straight-forward fix for these. We have now passed this on to one of our external technical partners for further investigation and advice.

    Justin

     

  • peedee
    peedee Club Member Posts: 9,383 ✭
    1000 Comments Name Dropper
    edited June 2019 #36

    Thanks for the update but I have not seen any problems this morning.

    peedee

  • Cornersteady
    Cornersteady Club Member Posts: 14,425 ✭✭✭
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    edited June 2019 #37

    Had one or two ISE but much better than yesterday

  • Pathfinder
    Pathfinder Forum Participant Posts: 4,446
    1000 Comments
    edited June 2019 #38

    Time will tell

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited June 2019 #39

    Same for me.

  • ABM
    ABM Forum Participant Posts: 14,578
    1000 Comments
    edited June 2019 #40

    Et moi, aussi !!

  • papgeno
    papgeno Forum Participant Posts: 2,158
    1000 Comments
    edited June 2019 #41

    G'day cobber 😜

    I tried to look at this thread the other day but got the usual message about the server not being able to connect. 

    Also when moving between threads and pages why do I have to look at a blank page for ages😤

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
    1000 Comments Name Dropper
    edited June 2019 #42

    The ISE message has disappeared, for the time being, it seems, but the site still seems very slow.

  • ABM
    ABM Forum Participant Posts: 14,578
    1000 Comments
    edited June 2019 #43

    It's just the Club's take on Health & Safety, Roger --  innocent  They are making sure your eye-balls get the prescribed mileage round their sockets  cool

  • SteveL
    SteveL Club Member Posts: 12,299 ✭✭✭
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    edited July 2019 #44

    Getting that internal server error again this morning.☹️

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,857 ✭✭✭
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    edited July 2019 #45

    Steve

    Not had that (yet!) but the site was exceptionally slow last night.

    David

  • Macspot55
    Macspot55 Forum Participant Posts: 2
    edited June 2020 #46

    Is there anything I can do to stop getting "The page cannot be displayed because an internal server error has occurred." messages. It is making the forums almost unusable.

  • Justin Bricknell
    Justin Bricknell Forum Participant Posts: 32
    First Comment
    edited June 2020 #47

    Hi all 

    Apologies for the lack of updates on my part since Thursday/Friday of last week. It's been an incredibly busy few days for me and my team. 

    The technical teams involved in dealing with the website issues with our various 3rd party support partners have continued to try numerous config, code and infrastructure changes over the past few days; each small change has had varying degrees of success. 

    As I'm sure you can imagine, while the Club are preparing to re-open the UK Sites Network, the primary foces has been on making sure the UK sites booking journey is stable. As you may have seen if you've been trying to book a UK Club site, we have reduced the threshold for our queueing software, and you may be placed in a booking queue to manage the load on the bookings page. This has been successful. 

    We are aware that there are still issues with various parts of the site; most notably Club Together, Your Stories and a few of the search pages (eg for Certificated Locations). The techncal teams troubleshooting these issues will be implementing another change this evening to try and rectify these issues. Even with internal testing in the early hours of Wednesday morning, we won't really be able to gauge how successful this change has been until it is fully load tested in the live environment when members start using the site tomorrow. 

    I'll check back on this thread tomorrow and hopefully provide a further update then. 

    Kind regards

    Justin

    *Please see the Recent Maintenance on Website discussion for further updates*

     

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