Internal server error

Pathfinder
Pathfinder Forum Participant Posts: 4,446
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edited June 2019 in How to use Club Together #1

Anyone else having intermittent error messages when negotiating the forum 

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  • SteveL
    SteveL Club Member Posts: 12,297 ✭✭✭✭✭
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    edited June 2019 #2

    Yes, they seem to come in waves. Just had about 10 in a row. Now OK again.🤞

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited June 2019 #3

    Yes, over at least two days. Was just about to ask the same question.

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited June 2019 #4

     Couldn't edit so tried a quote! Not just the forum its the whole web site. 

  • peedee
    peedee Club Member Posts: 9,381 ✭✭✭✭✭
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    edited June 2019 #5

    yes I agree, I could not even get to the UK sites page earlier. As I have said in another thread it is a disgrace for such a large business like the C&MC to have these continueing problems. It would help understanding if there was more communication as to what was going on. The C&CC is also having problems and their upgrades seem to have been halted. At least when I  complained to the C&CC about an error,  I had a response with an explanation in hours.

    peedee

  • Goldie146
    Goldie146 Club Member Posts: 2,448 ✭✭✭
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    edited June 2019 #6

    And also, looking at Late Availability for next weekend, there’s no pitches anywhere!

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,027 ✭✭✭
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    edited June 2019 #7

    Yes, noticed it this morning, haven’t used the site for a couple of days. Hope it isn’t affecting the bookings section. If it is, my handbook might be worth a bit of money!😁

    Seriously, hope it gets sorted soon.

  • SteveL
    SteveL Club Member Posts: 12,297 ✭✭✭✭✭
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    edited June 2019 #8

    Can't get in from the discussions page at all now. However, seems to work from latest activity.

  • Extugger
    Extugger Forum Participant Posts: 1,293
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    edited June 2019 #9

    All my bookings have disappeared frown Phone call needs to be made....obviously the site is having problems, maybe it's been hacked??

  • SteveL
    SteveL Club Member Posts: 12,297 ✭✭✭✭✭
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    edited June 2019 #10

    Although I can search for a site, they all return no availability. Same with the App. It is to be hoped the problem does not extend to the system at the sites themselves.

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,027 ✭✭✭
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    edited June 2019 #11

    I’ve had the delayed loading of a page for weeks now. I click, but there is a definite wait before webpage comes up. iPad using Safari. 

     

  • Justin Bricknell
    Justin Bricknell Forum Participant Posts: 32
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    edited June 2019 #12

    Hi all

    I'm an employee of CAMC. 

    I can confirm the following -

    We were notified of an issue with UK Site Bookings this morning and are currently investigating the issue. Bookings are not visible in either the My Bookings section of the website or the mobile app. However, they are currently visible to staff on the sites network.

    The website is currently running on limited infrastructure due to a connectivity issue between various components of website and the database where the bookings are stored. 

    This is being treated as P1 (priority 1) incident at the moment and is being investigated by various teams within CAMC's IS Dept.

    Apologies for any inconvenience caused.

    Justin

     

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,027 ✭✭✭
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    edited June 2019 #13

    Good to get an update. Thank you.

  • Extugger
    Extugger Forum Participant Posts: 1,293
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    edited June 2019 #14

    Thanks for posting this Justin

     

    Perhaps, as others have suggested (and many others think the same) when you get back into your office, could you voice our opinions and ask why does such a huge organisation  - CAMC - have so many issues with its website? In this day and age of technology, it is quite frankly very poor service towards its members.

     

    Many thanks

  • peedee
    peedee Club Member Posts: 9,381 ✭✭✭✭✭
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    edited June 2019 #15

    Thank you Justin. Hope you can get it sorted quickly.

    peedee

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited June 2019 #16

    if this is high priority ..... 🙄

  • bertb
    bertb Forum Participant Posts: 19
    edited June 2019 #17

    I wish I had booked the site I wanted yesterday when I had the chance!

     

  • Justin Bricknell
    Justin Bricknell Forum Participant Posts: 32
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    edited June 2019 #18

    Hi Jonray

    I can't reply in any official capacity to your post. As you probably know, it's usually Rowena that speaks for CAMC on Club Together. 

    All I can say is that we currently have 3 different technical teams investigating the issue. Any outages related to the corporate website service or the membership service are always treated as a priority and raised internally as a major incident.

    Once resolved, we always carry out Root Cause Analysis and put measures in place to prevent the same issue from recurring. 

    Regards

    Justin

     

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited June 2019 #19

    It makes a welcome change to have feedback. 

    Well done, Justin, you’ve proved the skill of communication is alive and well. 

    Good luck with getting things sorted. 

  • Justin Bricknell
    Justin Bricknell Forum Participant Posts: 32
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    edited June 2019 #20

    We have identified the issue but are currently unable to resolve the connectivity between the website and the membership database. It has been escalated to our external partners

    Justin

     

  • Rocky 2 buckets
    Rocky 2 buckets Forum Participant Posts: 7,101
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    edited June 2019 #21

    There ya go Justin-the 4th emergency service👍🏻

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited June 2019 #22

    On the 'Site/Bookings Down?' Thread a moderator has said '

    Moderator Edit: Duplicate thread.  Please see How to Use Club Together Section.' That thread is now closed. I looked in vain for a similarly titled thread. Is this the one referred to as I see no mention of bookings; or am I missing something?

  • Cornersteady
    Cornersteady Club Member Posts: 14,425 ✭✭✭
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    edited June 2019 #23

    As said it is great to get such feedback from Justin, well done.

    PS hope your boss notices

  • ABM
    ABM Forum Participant Posts: 14,578
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    edited June 2019 #24

    Corners, saw your post mentioned under "Internal server error" and, having had a few this afternoon to report, clicked on it and got ==  I S E !!

    Had to find another way in, but at least the cricket commentary is keeping me calm and placid yell.

  • Justin Bricknell
    Justin Bricknell Forum Participant Posts: 32
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    edited June 2019 #25

    In the last 15 minutes or so, we have fixed the issue with UK Site Bookings. All members should now be able to view their existing bookings and create new ones. 

    There are still a few internal server errors being generated in some discussions in Club Together, which are still being investigated by our Infrastructure team.

    Regards

    Justin

     

  • ABM
    ABM Forum Participant Posts: 14,578
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    edited June 2019 #26

     Thanks, Justin  wink

  • dmiller555
    dmiller555 Forum Participant Posts: 717
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    edited June 2019 #27

    You would have noticed an improvement if it had been hacked. 

  • Extugger
    Extugger Forum Participant Posts: 1,293
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    edited June 2019 #28

    laughinglaughinglaughing

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited June 2019 #29

    And I thought it was just me!! Glad to see that I'm not alone in suffering intermittent connection to the web site.

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited June 2019 #30

     

    Edit It's happened again as I tried to post this response, so now I'm copying all my entries and hoping that they go thro' next time.

  • Pathfinder
    Pathfinder Forum Participant Posts: 4,446
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    edited June 2019 #31

    One step forward two steps back - still getting ISE

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