Eurotunnel refund

jlseagull
jlseagull Forum Participant Posts: 39
First Comment
edited April 2019 in Overseas Campsites & Touring #1

In November last year I  booked our usual 2 month trip to the South of France through the CMC.  Eurotunnel required full payment of £190.63 in advance.   In February this year I was diagnosed with advanced prostate cancer and the treatment meant that the booking had to be cancelled.  Eurotunnel has flatly refused to make any refund and point to their small print saying "no refunds".  I have pointed out that the Competitions and Markets Authority has recently warned the travel industry that such blanket exclusions contravene the Unfair Contract Terms Act, so far to no avail.  My only recourse now is to sue the CMC for a refund and they in turn must seek redress from Eurotunnel.  Additional stress I can do without right now.

Comments

  • eurortraveller
    eurortraveller Club Member Posts: 6,829 ✭✭✭
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    edited April 2019 #2

    So sorry to hear of your illness. But think positive - medical treatment these days is good, and you can amend your Eurotunnel ticket to a date in the future when you will be fit again to travel. Good wishes to you. 

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,860 ✭✭✭
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    edited April 2019 #3

    Sorry to hear of your health problem. ET's suggestion is one option worth thinking about.  Have you been in touch with the Club to seek assistance? They might be able to speak to Eurotunnel on your behalf?

    David

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,142 ✭✭✭
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    edited April 2019 #4

    Good advice from ET and DK.

    Personally, although I can understand how aggrieved you feel, I’m not sure it’s worth putting yourself through the stress and expense of suing. 

    Good luck.

  • Whittakerr
    Whittakerr Club Member Posts: 3,472 ✭✭✭✭
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    edited April 2019 #5

    I have to agree with Tinwheler. If i was in the same situation a £200 train ticket would be the last thing i would be worried about.

    I wish you well for the future.

     

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited April 2019 #6

    I agree with both ET and TW. 

    My best wishes for your treatment JLS. 

  • ValDa
    ValDa Forum Participant Posts: 3,004
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    edited April 2019 #7

    Did you have travel insurance for your proposed trip?  This may cover the cost of the Eurotunnel crossing.

    ff not, like others, I would forego the refund, concentrate on getting well, and enjoy a postponed trip when feeling better.  

  • MichaelT
    MichaelT Forum Participant Posts: 1,874
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    edited April 2019 #8

    I have pointed out that the Competitions and Markets Authority has recently warned the travel industry that such blanket exclusions contravene the Unfair Contract Terms Act, so far to no avail

    Isn't that for deposits??  I am guessing like us you chose the cheapest ticket so I would say it was not onerous however your travel insurance would cover this assuming you have some?

  • jlseagull
    jlseagull Forum Participant Posts: 39
    First Comment
    edited April 2019 #9

    I am pleased to say that I have heard today that in view of my particular circumstances and as a one-off,goodwill gesture, they will make a full refund in my case.  

    Thank you Club for all your efforts on my behalf it is much appreciated.

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,860 ✭✭✭
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    edited April 2019 #10

    That is good news for you. Best wishes for your treatment.

    David

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