Mayday breakdown Premium service?
We have had Mayday breakdown cover for probably about 20 years. Several years ago we upgraded to the Premium cover which included a chauffeur if the driver feel ill and was unable to drive. We thought we were still covered for the chauffeur service however have now found out it is only included in the Premium Plus package.
Has this always been the case or is it something recent in the last 2 - 3 years?
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We received the renewal documents yesterday and quoting from page 13 of the new policy booklet "Driver care (Only applicable if you have purchased Extra Care). This now comes at an Extra cost! It does seem that Mayday is constantly moving the goal posts!
Goes on to state "Provision of a Chauffeur" and summary states that you will have to show medical certificate at the time of the illness or injury. This could be very difficult if you are in hospital and to get a medical certificate you will need to find a doctor plus you will have to pay for the certificate.
Seems very onerous especially if it is your partner that is left with the caravan and vehicle and they have a B+E inherited through grandfather rights but have never towed in their life and do not feel competent to tow a large unit i.e. 4x4 and twin axle caravan.
For the past year or two we have assumed that the chauffeur cover was included in the Premium package. Does any one have access to last year or previous years policy book so they can check to see when it changed?
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Seems very onerous especially if it is your partner that is left with the caravan and vehicle and they have a B+E inherited through grandfather rights but have never towed in their life and do not feel competent to tow a large unit
I seem to remember that the reference to alternative driver availability included the word competent or similar.
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I renewed again after much thought on the 11th March, my policy booklet still states on Page 10 under 'Driver Care' and 'Provision of Chauffeur' that it is still covered.
Yes it states to show a medical certificate, and the 'Extra Care' is purchased when you buy the Premium package.
So OK in March and with the booklet that came with it, also I have the same booklet for the previous year in the filing cabinet. So if anything has altered it will have been within the last 4 weeks.
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A bit off thread but it is still cc,our cc C/van insurance is up for renewal we have standard cover ,on the website it shows that it covers recovery after an accident,but when reading the renewal paperwork it is not but they "may pay " as part of the claim ,so you could have to pay first to get recovered, it is only on supercover now
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This means that you do not have the chauffeur cover any longer as it is definitely an extra under the Premium Plus UK policy for which you pay extra.
Very sneaky and I doubt if any of us have picked this up as how often do you read the booklet from cover to cover! Possible that a leaflet may have said something about changes to T&Cs that we have forgotten about?
The RAC Arrival is certainly looking a better option for peace of mind! Sad as we have been with Mayday since 2004 and before that Greenflag!
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Both Premium UK and Premium UK Plus include a chauffeur. The difference is enhanced expenses cover and Pre-departure cover.
Enhanced extra care is an upgrade on extra Care, where the ‘driver care’ element is enhanced to a cost of £150 per person (maximum total £900), but also offers the elements of driver care in combination, rather than offering a choice of one exclusive element.
For example, with extra care, if you choose car hire, you are not then also entitled to overnight accommodation. With enhanced extra care, Mayday will work with you to find which elements can be combined to offer you the best solution.
https://www.caravanclub.co.uk/insurance/uk-breakdown-and-recovery/cover-policy-breakdown/
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Subsequent to my previous post I phoned GreenFlag and confirmed that I do have chauffeur cover as it is included both in Premium and in Premium Plus. I pay £134 for Premium Cover and Personal cover which includes cover for me and OH in any car whether as a driver or passenger
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Page 10, latest booklet for 11th March 2019, still Chauffeur care on the Premium UK policy as 'Extra Care' is still included with Premium payment.
Open in new tab to see the bigger picture.
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I have read it and I do receive the Chauffeur cover. Premium Plus adds extra benefits such as rather than either or choices a pick and mix scenario.
Extra care
Extra care provides a range of services that offer even more peace of mind in the event of a breakdown, where the normal recovery option may not be appropriate at that time. This includes the ‘Driver Care’ element, comprising:Car hire included at no extra cost as an alternative to recovery; OR
The cost for injured persons to continue the journey or return home by alternative transport; OR
Overnight accommodation expenses whilst awaiting repairs;
Up to £100 per person, to a maximum total of £600
In addition, extra care includes:A chauffeur if the only driver is injured or becomes ill;
Motoring Legal Expenses up to £25,000 and legal advice included at no extra cost
A telephone message handling service
Extra care is only available for the Premium UK cover level.The Premium Plus gives Enhanced Extra CAre
Enhanced extra care
Enhanced extra care is an upgrade on extra Care, where the ‘driver care’ element is enhanced to a cost of £150 per person (maximum total £900), but also offers the elements of driver care in combination, rather than offering a choice of one exclusive element.For example, with extra care, if you choose car hire, you are not then also entitled to overnight accommodation. With enhanced extra care, Mayday will work with you to find which elements can be combined to offer you the best solution.
Enhanced extra care is only available for the Premium UK Plus cover level.
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It does not Surfer.
Read the online policy booklet here
https://www.caravanclub.co.uk/globalassets/pdfs/insurance/Mayday-Policy-Wording-2018.pdf
Premium UK page 9 says "Also includes Extra Care - see page 12."
Premium UK Plus page 10 says "Also includes Extra Care - see page 12."
Extra Care on page 12 says "See Driver Care on page 13"
On page 13 it says there are 4 additional options if purchased Premium Plus, but the Chauffeur paragraph is after those options and covered by both.
By the way, the online booklet and the one sent differs in page numbers.
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They still have not been able to verify anything concerning that issue despite promises of phones calls from Mayday! Mayday insist that we never answered the phone when we called and stated that they called the home and mobile numbers. A check showed that we were at home all day and night when they were supposed to have called.
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Seems very onerous especially if it is your partner that is left with the caravan and vehicle and they have a B+E inherited through grandfather rights but have never towed in their life and do not feel competent to tow a large unit i.e. 4x4 and twin axle caravan.
I did enquire to Greenflag/Mayday in September 2013. We were on the Lidalia Site at Newcastleton and I woke up one morning to find that I had lost 80% of the vision in my right eye including the main focal area with just a little peripheral vision at the top of the eye. As that had been my 'good ' eye I was no longer able to see to drive without correction. I made the same enquiry and received the same reply that athough OH was a qualified driver the fact that she was not prepared to drive the car and had no towing experience or confidence meant that a chauffeur would be supplied if required. I was able to get suitable cheap reading glasses in the local chemist however that made it possible for me to drive home and attend my local hospital in Chester.
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Good afternoon all,
Just to clarify:
Provision of a chauffeur is part of the ‘Extra Care’ package, which includes three elements: a 24-hour telephone advice service (detailed on page 12 of the Policy Wording); the ‘Driver Care’ element (detailed on page 13 of the Policy Wording); and the UK Legal Expenses service ( also detailed on page 13 of the Policy Wording).
Extra Care is – and always has been – inclusive in the Premium UK cover level – and is also included in the Premium UK Plus cover level. If you have Premium UK, you will be entitled to all aspects of Extra Care – including chauffeur cover if required. There is no requirement to pay extra, and no need to upgrade to Premium UK Plus to benefit from chauffeur cover if required. Premium UK Plus simply includes enhanced entitlement limits via Enhanced Extra Care.
I take on board that the heading on page 13 of the Policy Wording could be clearer, and I will take this into consideration during the next review of the Policy Wording to help make it clearer and easier to understand .
In terms of the requirement of a medical certificate, we are aware that in some cases, this could be hard to come by (out of hours, emergency situations etc.). Green Flag will always judge each case on its individual merits. So, for example, if it is obviously impossible to obtain a medical certificate, this would not automatically equate to a refusal of service.
Dave
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Seems very onerous especially if it is your partner that is left with the caravan and vehicle and they have a B+E inherited through grandfather rights but have never towed in their life and do not feel competent to tow a large unit i.e. 4x4 and twin axle caravan.
That aspect of recovery provision could apply equally to a motorhome. My OH has B+E but has never driven the motorhome. Quite a bit of difference between that and her little runabout which she only drives on her local patch.
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This has been discussed on the forum before. A member of the CC staff did say that it was enough to say that if the other driver wouldn't drive rather than didn't have the licence to tow, then the chauffeur would.
As above, there's no way at all that my other half would consider towing .... I'd had my R Class for over 6 yrs before she even got behind the wheel .... & even then it was on an unmade track in the depths of Scotland
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I had premium for years (I was only driver) and noticed change, further looked into their recovery procedure and found they don't have own recovery vehicles and most recovery vehicles will not take dogs. After that I have moved to one of the older two who have own fleet.
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