Poor service from Overseas Touring Departmemt
I had the need to speak with the overseas touring department about a booking in France.
I was in France at the time.
I called the number and received the usual recorded speak.
I waited 45 minutes for a human to pick up the phone.
I responded as suggested by pressing five..to get a call back.
I received no call back..i got no answer,in fact a waste of time.
This inspires no confidence in the "clubs" overseas services.
As it happens I don't have red pennant,I use the Nationwide s service at half the cost.
I hope that the Red Pennnant service is several magnitudes of service better than the one I
tried to access...!!
Comments
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The first thing that comes to mind is when was it. If after closing time or at a weekend that would result in what you describe. Also if someone did answer the phone as you say then why would you need to request a call back.
I have received call back requests and accepted them. Unfortunately the time taken to call back has been unacceptably long so the system doesn't instill me with joy either. It is only any good if you are by the phone which is not acceptable for a lot of people
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I agree that the weekend head office closure is a drawback, but Livechat works from 0900 to2100 on weekdays, otherwise it's an e.mail to Enquiries@camc.com I would never hang on an overseas phone for 45 minutes.
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we have a lot of over there phone calls to our house and they do not show the number as UK calls do? Maybe that's just our phone but perhaps they couldn't call you back because of that?
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I too had to make a call from France trying to change a booking and received the usual press this number and press that number but did not have to wait too long. However the reception was not good and after several minutes of moving around the site the lady on the phone suggested sending an email. I sent an email as it was now after closing time and the following morning received a telephone call from another lady advising that my requested changes had been made. A very satisfying result too, thank you to the overseas travel team for their assistance once again.
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I hope that the Red Pennnant service is several magnitudes of service better than the one I tried to access...!!
It is, I was in the south of France in June and my battery charging unit failed.
A call to RP plus Emailed photos of the unit and RP sourced one and sent it to the site we were on, excellent service.
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thank you
i did go to the site..and they would offer no refund unless i has spoken with the overseas booking group...so...it wasn't a lot of money...just that the service was poor...
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I think you were unlucky I had a query from Italy and it was sorted with a promise of a refund on return to UK and the refund came without any problem. I`ve used the CC for overseas ferries and various bookings for twenty years and have never had a problem thus far, guess thats just tempted fate!
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