Essential maintenance

DavidKlyne
DavidKlyne Club Member Posts: 13,857 ✭✭✭
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edited June 2018 in Club Products & Services #1

I have seen a few people complaining on other forums that the Club site, for bookings is down for Essential maintenance. We all appreciate that this has to happen from time to time but I can't see where this was advertised, can anyone point me in the right direction?

David

Comments

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited June 2018 #2

    I'm sure you must've had your tongue firmly in your cheek as you asked that ..... innocent

  • moulesy
    moulesy Forum Participant Posts: 9,402 ✭✭✭✭✭
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    edited June 2018 #3

    Can anyone explain how some folk, only a few,  seem to have been able to post at odd intervals during the day? Because I've been getting the essential maintenance message all day long until just now! frown 

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,038 ✭✭✭
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    edited June 2018 #4

    I think if you were still logged in M, you could still post. I did one this morning, prior to website deciding that 26 hours was my timeout limit!undecided 

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited June 2018 #5

    Well for me at least David it has been down all day. I have tried at various times to access the site and been directed to the Lego men on each occasion except now.

    If you look at recent activity for the day it is very thin. It seems only a very few folk were able to log on. Perhaps device related.

    Certainly I don't think it was planned. However, why they could not put a message on the main booking page, I don't know. Anyone hoping to use their weekend booking some holiday time, possibly looked elsewhere.

    Edit it took two goes to post this.

  • Bakers2
    Bakers2 Forum Participant Posts: 8,192 ✭✭✭
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    edited June 2018 #6

    Been unable you login last hour ish essential maintenance message. Just tried again straight in. Who knows with this site????  Few posts all day. On latest activities, hours inbetween those posted apart from start of this thread and 1st reply 

  • ABM
    ABM Forum Participant Posts: 14,578
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    edited June 2018 #7

    Please  don't  tempt  me  David  --  I  don't  want  to  receive  a  Life  Ban  sealed 

    { But  at  the  bottom  of  the  relevant  page  it  clearly  says  " Now  Please  Wash  Your  Hands " }

  • KjellNN
    KjellNN Club Member Posts: 8,665 ✭✭✭
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    edited June 2018 #8

    Pretty much the  same for me.  

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,857 ✭✭✭
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    edited June 2018 #9

    Interesting what some of you are saying about not being able to log in. I seem to remain logged in all the time using Chrome (on a Windows PC) but I can't log out as that is when I get the essential maintenance if I try!!! We are used to things being "off line" from late evening to early morning but this seems to have gone on a longer time?

    David

  • ABM
    ABM Forum Participant Posts: 14,578
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    edited June 2018 #10

    Over  24  hours  for  me  David

    Brian

  • Unknown
    Unknown Forum Participant
    edited June 2018 #11
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  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited June 2018 #12

    Certainly I don't think it was planned

    That's two of us Steve

  • young thomas
    young thomas Forum Participant Posts: 11,356
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    edited June 2018 #13

     

    Im sure anyone that was logged on when the system was dropped (and it was only part of the system) could remain logged in and therefore post on CT....

    like many others, I had been logged out and could not post later in the day/evening....not an issue but 'surprising' for systems to be dropped in this way,

    the CC continues to defy modern service convention and just remove its services when it sees fit

    essential maintenance (unless fixing some business critical issue) should be carried out 'out of hours'....and for a (supposed) service company, that isn't for half of the weekend.....its overnight.

    while away in Le Sud a couple of weeks ago, I was considering rearranging my ferry trip back....it was Friday evening when OH and I discussed it and I said that I would call CC to check options....happy to wait until morning....

    i rang the phone and got a message telling me that the office was closed (weekend, DOH!) and that I should call back on Tuesday!! as Monday was a Bank Holiday.....

    im truly staggered (even for an old fashioned company like Cc) that a supposed market leading leisure company hasn't moved itself even close to modern service levels and is happy to leave office and phones unmanned in peak season....

    it really beggars belief in 2018....

    yet not at all surprised.....

  • Unknown
    Unknown Forum Participant
    edited June 2018 #14
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  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited June 2018 #15

    I presume Essential Maintenance means "we have problems" and Planned Maintenance means "we are improving the web site?" ( and we'll be off for x number of hours till x time.) 

    undecided

  • young thomas
    young thomas Forum Participant Posts: 11,356
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    edited June 2018 #16

    Brue, i think the point is that many users were actively using a part of the system that 'essential maintain ance' was excluding others from.

    so, was that part of the system down or not?

    or was the access denied due to a lucky 'logged in' state....or not....?

    either way, there is an inconsistency here but we will never get to understand the foible of this wonderful website (incl CT) and its guardians' blazé attitude to its customers....

    'rockets and posteriors' comes to mindundecided

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited June 2018 #17

    It does make you wonder wether they even knew there was a problem. Perhaps the Lego men are deployed automatically by the system. Everything seems to stop at weekends, as BB has mentioned above. Perhaps it was only when the security chap on his rounds noticed the multiple server alarms they realised there was an issue.😂

    Either way some sort of explanation would be nice,

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited June 2018 #18

    I liked the fact that on the Lego men's page, there were links to other parts of the site you could still visit. One was search and book.

    Trouble was when you tried to access the site information, you were sent back to the Lego men.

  • Navigateur
    Navigateur Club Member Posts: 3,880 ✭✭✭✭✭
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    edited June 2018 #19

    The Lego Men are in charge when everyone goes off on Friday (lunchtime?) for the weekend.

    Unfortunately, as shown in the photograph, they don't know what they are doing as evidenced by the plug in use being the wrong type for that socket.

    Seriously though, the use of the word "hopefully" in the text is a big bit disconcerting!!

     

     

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,038 ✭✭✭
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    edited June 2018 #20

    As a 24/7 holiday provider, dealing with customers familiar with 21st century communication systems, it's a work still in progress. frown

  • Kennine
    Kennine Forum Participant Posts: 3,472
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    edited June 2018 #21

    Has the CMC website been down again?  Can't say I noticed.  

    K wink

  • Fisherman
    Fisherman Forum Participant Posts: 2,367
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    edited June 2018 #22

    Its not a one off event. The amount of maintenance the site requires suggests its useless. Who purchased it and are they still in their job?

  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
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    edited June 2018 #23

    We know it wasn’t routine maintenance otherwise they would have informed us...............wouldn’t they

  • Unknown
    Unknown Forum Participant
    edited June 2018 #24
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  • Disco2003
    Disco2003 Forum Participant Posts: 85
    edited June 2018 #25

    But still no comment or reply from the Club!! The least they could do.

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited June 2018 #26

    Did you really expect one, disco?

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited June 2018 #27

    🛫🐖🐖🐖🐖🐖🐖🐖🐖🐖🐖🛬 

    I didn't. However, it would have made a nice change.😀

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