Fantastic Service From Kampa

miller1234
miller1234 Club Member Posts: 11 ✭
edited June 2018 in Parts & Accessories #1

Just 3 days into a fortnight in Cornwall & noticed Bulges in two poles in my Kampa Ace Air 400.

Messaged Kampa via Facebook Messenger & got an instant reply advising to reduce pressure slightly in the affected poles, they then couriered replacement poles to the site we are staying on completely free of charge even though the awning is now in its fourth season!

Just an hour to replace both poles on site with awning still attached to van and all back to normal.  

Well done Kampa, we are all quick to criticise when problems occur but with level of service Kampa have provided they have been nothing short of exceptional.

Comments

  • Milothedog
    Milothedog Forum Participant Posts: 1,433
    1000 Comments
    edited June 2018 #2

    Nice to read something positive on here for a change. Enjoy the rest of your holiday cool

  • MDD10
    MDD10 Forum Participant Posts: 335
    edited June 2018 #3

    Brilliant service.  I have beeen thinking of buying a Kampa Air awning and this has convinced me

  • Pippah45
    Pippah45 Forum Participant Posts: 2,452
    1000 Comments
    edited June 2018 #4

    Shows it pays to give good service!  I wish more companies were like Kampa!  

  • lornalou1
    lornalou1 Forum Participant Posts: 2,169
    1000 Comments
    edited June 2018 #5

    MDD. What size are you going for as I have a brand new never been out the bag Kampa Air Pro 330 that I would consider selling as wife disabled and  don't think I would manage on my own putting it up( the awning that is )haha. john.whittles@btinternet.com.

  • lornalou1
    lornalou1 Forum Participant Posts: 2,169
    1000 Comments
    edited June 2018 #6

     sorry, its a Kampa rally air pro 330.

  • MDD10
    MDD10 Forum Participant Posts: 335
    edited June 2018 #7

    Prob the 360 Pro Plus so larger

    Thanks anyway

  • richardandros
    richardandros Club Member Posts: 2,684 ✭✭✭
    1,000 Likes 1000 Comments Name Dropper Photogenic
    edited June 2018 #8

    Exactly my experience as well, miller. Three years ago, our then, nearly new Air Pro 380 failed to inflate properly at the start of a two week holiday in Devon. Phone call to dealer who then rang the Kampa Rep resulted in a new awning being sent to our site by overnight courier and it arrived at 8.30 the next morning- at no cost to us. Turned out to be a trivial problem with the original but that didn’t stop Kampa’s excellent response. Have since swapped the 380 for a 390 Grande and have loads of other Kampa kit based on their outstanding customer service.

  • jennyc
    jennyc Forum Participant Posts: 957
    500 Comments
    edited June 2018 #9

    Us too. Our Air Ace Pro 390 showed some bowing sideways on its tubes. We rang Kampa, who collected it the next day and returned it within a week, fixed, all at no cost to us. We found Kampa to be, helpful, quick, reliable and honest in every way. The must be commended on an excellent service.

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