Arrival times
Comments
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HD
I hope they came out and told you to leave the car park, and return at 10am as that was when they opened 😂
and remember the only reason they don’t open until 10am is a law, and other than that law, they would have gladly let you in, and taken your money 😂
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of course I agree with David....it's not that folk arrive 'early' that my point (and David's experience) describes, it's the concept of having 'early' at all...
with no set arrival times, my experiences have shown that even very busy sites (and large ones at that) can manage customers (some who have driven for many hours) into site without impacting anyone already on it, nor anyone wishing to leave....
i repeat, much to some folks' amusement, but I care not..., it's the very fact that there is an 'arrival time' that causes customers (being what they are, human) to be 'ready' to enjoy pitching up as soon as they can...
this, unfortunately, but inevitibly, results in queuing...
allowing those arriving at 'earlier' times to come onto site removes queuing, reduces 'safety' issues, increases customer satisfaction and much much more....
yes, we are customers, who pay well for the sites we use...
of course, we don't have to use them (and some of us spend plenty of time elsewhere) but the question has been raised about arrival times and David's opinion and my own, about having something more flexible is as valid as those who trot out the party line like a Chief Whip.
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far be it from me to try and educate you in maths but there is a significant difference between a half and even about 30%. and so worthy of comment and clarification on your story, not really nitpicking I would think. Btw is it nitpicking to correct your knitpicking?
I simply follow the rules to which I have signed up for. I don't expect them to be changed for my benefit, but you seem to think that they are?
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Rules are key to stability and harmony many would argue. Remember that saying, 'Rules are for the guidance of wise men and the obedience of fools but trouble often ensues when fools consider themselves wise men and wise men act as fools!'
We'd do well to consider which 'group' we best resemble when 'breaking' with convention.
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but, if you think about it carefully there is a huge difference between a Sainsburys car park and the approach road to a site which is why they don't come and ask you to leave.
In the car park you are not blocking the approach road, you are not causing a tail back and even if you were you could exit the car park quite easily. Once you have arrived at the new arrivals stop here sign on the last few sites I have been on it is virtually impossible for a large outfit to turn around. Also on the Melrose site three outfits was the limit before you started blocking two roads
as for the law part, I tried getting in earlier than their opening time on a weekday and they still wouldn't let me in, I'll try waving cash around at the door next time to let them know I want to buy something?
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+1
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So pre mobile phone days would also have been pre WTD days that have caused a lot of the "restricted hours"that the clubs have had to encompass,before that the contracts that were in place that site staff had to work to, under hours of employment "As Many Hours as is required to run your site" and that also meant min of 0800 -2000 office cover, plus any time over and above,to keep site running,
So the WTD has for most companies/clubs that employ staff been a costly exercise so one of the main reasons that there are restrictions on time that staff are now allowed to work, and on bigger sites staffing levels have increased to help cover the hours
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JVB66, do you realise that workers can opt out of the WTD - this is common in certain industries. Not saying they should but WTD seems to be used as excuse these days for poor customer service.
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Lol, well if you're playing the man rather than the ball there Davo....
but seriously I've asked you a number of times why you think the rules don't apply to you? The rules that you have signed up to? Yes you may think they are wrong and perfectly entitled to do so even though you signed up to abide by them?
But you seem to suggest that when you turn up three hours early they suddenly don't apply? You claim that you have quote: a dam good excuse, so what? everybody could claim a good excuse, and the rules are quite clear, no arrivals before (whatever). Full stop, there is no clause saying - not unless you have a dam good excuse.
So (as a teacher would do, restate the question) why do you think the rules do not apply to you?
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I'll take that as a compliment - thanks
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Btw is it nitpicking to correct your knitpicking?
Depends if you are trying to pull the wool over his eyes.
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Micky, I agree with you about 'rules' and those that are in place, we are happy to operate with....
after all, to paraphrase a persistent 'theme'....we've signed up for these rules...
however, in many areas, the specific 'arrival time' rules don't need to be there (except in a few ultra congested areas and those sites with long single file entry/exit lanes....but these are not the majority....)
for example, the Broadway entrance reminds me of the Spanish site I mentioned earlier....not a huge space and quite close to a busy road that wouldn't support queuing very well....
so, in Spain, when a visitor arrives (and they arrive all day, in dribs and drabs.....no 'set time' to influence the bow wave) the barrier is opened, the van come in, quick stroll round the site, choose pitch, inform recption, park up....no extra traffic on site nor queuing...
if there are vacant pitches (and there will be as the earliest departers, lark rise will always be away before the earliest arrivals....put it this way, I've never seen a van forced to wait outside....) then why can't CC customers check in throughout the day...?
now, I know there are many 'logistical/procedural' reasons why this currently doesn't happen, mainly to do with warden resources and 'other duties'/timetables.......and this, as much as anything, contributes to the 'arrival time' process we have, where the supplier constraints dictate the customers' service level....
imagine a supermarket where you were not able to scan your shopping as all the checkout staff were working in the bakery every day from 10 till 12....
perhaps it's time for the 'arrival times' of some sites to be revisited.
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Fish, agree.....sitting in a layby wishing your life away when most customer focussed sites will be happy to get you settled on site enjoying yourself? no thanks...
yes, we have these 'rules' but they are over egged for 'some sites'...
the typical one rule for all locations shows a blanket process isnt always necessary...
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If anybody doesn't like the CMC rules -- The answer is in your own hands.--------- Go Elsewhere !!
Or write to head office and lobby for a change in the rules instead of just moaning about them on a forum, which will achieve absolutely nothing.
K
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These people want our business and know that anyone turned away on the basis of "rules" rather than a full site wont come back ever.
Hence one of the biggest differences over there with over here which perhaps has eluded you Dave?
Despite or actually maybe because of all these 'rules' on club sites (which btw appear the same throughout the UK with larger sites) club sites continue to be very popular and in many cases full (all the threads on here about not getting a pitch) and this has been true for many many years and shows no signs of slowing down? So it would seen that the club is quite good at giving their customers exactly what they want. Maybe they are really quite good at being 'customer focused' ?
No I won't take my caravan over there, the only reason is that I personally see no fun in driving for a few days when I can be there in less than a few hours door to pool (and/or bar) and nothing to do with the way sites are run over there. Other people I know love the idea of taking their outfit abroad and I mean no disrespect to them, it is just not for me. However if I did go I would certainly keep to any rules they had.
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Posted on 12/03/2018 08:28 by Fisherman
Cant understand the angst here. You are on holiday, the clock watching is not something you do.Turn up, if admitted OK, if not go elsewhere. Simples.
Posted on 12/03/2018 08:44
"Fish, agree.....sitting in a layby wishing your life away when most customer focussed sites will be happy to get you settled on site enjoying yourself? no thanks...
yes, we have these 'rules' but they are over egged for 'some sites'...
the typical one rule for all locations shows a blanket process isnt always necessary..."
Well I agree with the main thrust of what you say, BB, and I've said it many times before - there are some club sites like Broadway, M in Marsh with absolutely no access problems and I think more flexible arrival arrangements could be (and, unofficially, probable are) operated, particularly out of high season.. "Early" arrivals may penalise themselves with a restricted choice of pitches. I do think the problem is this blanket approach to all sites. I do take issue though with the "just turn up" argument - a phone call ahead will ascertain if an earlier than specified arrival is OK, as I seem to remember one of our warden members saying not long ago. If the answer'some "no" just accept it - them's the rules. If "yes" it's a bonus.
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I wonder if some of you that advocate flexible arrival times tend to use many Club sites? My observations of being on many Club sites is that indeed there are a few who are "up with the lark" but most departures are between 10.00am and midday. Given the typical layout of most sites if you had people leaving at the same time as people arriving it could cause chaos as people are trying to hitch up caravans with other trying to get round the site to find a pitch. Also given human nature and a general nervousness exhibited by a fair number of Club members when it comes to arrival on site would just mean that many would arrive well before midday. The current system is fairly easy to understand and it is easy enough just to adjust your initial departure time. Now there may be particular circumstances where an early arrival on site, I am thinking if perhaps you had to go to a funeral or a wedding where the warden could use his discretion to allow an early arrival (maybe they do that already?) Beyond that I think the system should stand as it is.
David
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As to whether the club should allow flexible arrivals at some sites in the future, that's a totally different argument to arriving significantly before 12 / 1pm under the current clearly stated rules. I am not sure why with a few exceptions, like the earlier cross channel ferry quoted, anyone should ever be more that 5 mins early. You know the distance, and have a fair idea of the minimum time it is going to take. Using that any delays will only make you slightly later not earlier. Even with nearby sites I doubt many are traveling for less than an hour and you don't have to leave till 12. So even if your next site is a 1 pm arrival, it should not cause a problem.
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Actually, in my experience, commercial sites in the UK (that's where we're talking about isn't it?) are even stricter about arrivals and departures than club sites - the exception being those that will allow you to stay slightly later at a price.
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+1
and a +10 to I wonder if some of you that advocate flexible arrival times tend to use many Club sites?
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