Mayday automatic renewal

Mitsi Fendt
Mitsi Fendt Forum Participant Posts: 484
100 Comments
edited February 2018 in Club Products & Services #1

I post this as a warning to members who have Mayday cover on automatic renewal.

I had occasion to phone them this morning to record a change of vehicle. No problem with this but I was told my membership subscription had expired on 4th February.. I explained to the operator that it was on automatic renewal. The replay was that had been an IT system update which had gone worse than anticipated and some automatic renewals had been wiped, mine being one of them.

Be warned that if you have an automatic renewal you may think you are covered but you are not. 

Please check if you think you may be affected.

 

 

 

Comments

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited February 2018 #2

    We have received new cards and reminder of auto renewal for 2nd March in the post on Monday

  • Mitsi Fendt
    Mitsi Fendt Forum Participant Posts: 484
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    edited February 2018 #3

    I received cards and notification as well. Got a letter today to tell me otherwise. May be well worth checking.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited February 2018 #4

    Thanks  will do

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited February 2018 #5

    Have just contacted Green Flag (Mayday) who advise they have "not?undecided" had a problem but were willing to take renewal payment over the phone now surprised

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited February 2018 #6

    I'd think you'd still be covered if the renewal mistake was theirs

  • Mitsi Fendt
    Mitsi Fendt Forum Participant Posts: 484
    100 Comments
    edited February 2018 #7

    You are probably correct. However it's not a conversation I would like to have at the side of the motorway broken down.

  • DSB
    DSB Club Member Posts: 5,666 ✭✭✭
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    edited February 2018 #8

    Everyone should get a yearly membership card, even if the renewal is automatic.  If you have your membership card with you, then I wouldn't envisage a problem.  If you haven't received a new membership card, I would suggest contacting East Grinstead.  If the automatic payment has been taken from your bank account, I guess that would also tell you if the renewal has gone through??

    David

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,857 ✭✭✭
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    edited February 2018 #9

    If I recall correctly the letter with the new cards comes some weeks before the actual money is collected. If this thread does nothing else it should encourage people to check that the payment has been taken on the due date. Mine is charged to a credit card automatically but I have to be aware that I must informed them if there is a new expiry date otherwise the payment will fail.

    David

  • bikemad99
    bikemad99 Forum Participant Posts: 2
    edited February 2018 #10

    When I rang to ask why I hadn`t received my renewal details & new card,I was informed I had not been covered for 12mnths as I had had a new  credit card with new expiry date so the payment had not been taken.I had been sent all relevant paperwork & new card but they did not bother telling me they had cancelled my cover for motorhome,2 cars & 2 motorbikes.Luckily nothing broke down,so I had saved well over £100 ,but things could have been different.

    Reg.

     

  • Wildwood
    Wildwood Club Member Posts: 3,581 ✭✭✭✭
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    edited February 2018 #11

    Not sure I would want to test it but if they fail to renew when you are on automatic renewal and you do have a claim, I would think that if it is not dealt with the Ombudsman would find in your favour, particularly if the renewal documents had been sent out.

  • G Cherokee
    G Cherokee Forum Participant Posts: 402
    100 Comments
    edited February 2018 #12

    Sorry to go off on a tangent, but don't we get a discount on green flag as members??

     

  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
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    edited February 2018 #13

    Don’t do auto renewal on anything, don’t want the supplier to think I’m a door matsurprised

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,135 ✭✭✭
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    edited February 2018 #14

    The club's Mayday is provided by Green Flag.

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited February 2018 #15

    In general I get a 4 week notice of premium for all insurances and all are on automatic renewal. To me it makes sense as it does not prevent me cancelling and looking elsewhere. It does mean that if I am prevented from applying myself sue to circumstance or if I am away and forget all about it I am covered. 

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