Struggled to log in this morning - and out

Aspenshaw
Aspenshaw Forum Participant Posts: 611
500 Comments
edited February 2018 in How to use Club Together #1

Couldn't get logged in this morning from my iMac until I tried from various screens and suddenly found myself able to log in. Now I can't log out. It doesn't seem able to fins some of the screens. 

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  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited February 2018 #2

    The last couple of days I have been unable to use the Log - In at the top of the page as it comes up with page not found. I have managed to log in by liking a post which if you are not logged in immediately sends you to the log in. 

    David

  • heddlo
    heddlo Forum Participant Posts: 872 ✭✭
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    edited February 2018 #3

    Managed to log in but some posts have huge blank gaps between them today.  Why is that??!  Rhetorical question!   It's quite difficult to read with loads of scrolling.  I'll try later. 

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited February 2018 #4

    It's difficult to understand what is happening because when I go to log in the site permanently remembers my details on my laptop, (not something I've changed at my end and I can't remove it.) I don't want this, the experience seems so varied across different devices, on my phone no details are retained but I'm not having log in problems either. 

  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
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    edited February 2018 #5

    No problem logging in but the size of photos and spacing between posts seems to be changing, think that started yesterday

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited February 2018 #6

    Same for me now I've started to look at various sections.

  • JayEss
    JayEss Forum Participant Posts: 1,663
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    edited February 2018 #7

    I couldn't log in using the log in menu link but if I quoted a reply the login page came up

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited February 2018 #8

    I also noticed the strange spacing on posts yesterday. I wondered if I had I changed the zoom level in my browser but other web pages seem OK. Perhaps it's something to do with the upcoming downtime? I will alert Rowena.

    David

     

  • ValDa
    ValDa Forum Participant Posts: 3,004
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    edited February 2018 #9

    I've got both the login problems, and the large amount of spacing between posts.  Like David I've managed to login using a different route - but the spacing is odd. Strangely this is not on every thread!  This one is 'normal' but others have wide gaps between posts.

  • SteveL
    SteveL Club Member Posts: 12,299 ✭✭✭✭✭
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    edited February 2018 #10

    The wide spaces seem rather random. This thread had them when I went into it, but they disappeared when I refreshed the page.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited February 2018 #11

    Have not had a problem logging in yesterday or today or the problem of large spacing as yesterday

  • Kennine
    Kennine Forum Participant Posts: 3,472
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    edited February 2018 #12

    Never had any problems at all.  Everything working fine for me ------ Mind you, I never use Apple products.--- A clue perhaps. wink

    K smile

  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
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    edited February 2018 #13

    Not really a clue cos I logged on using non apple and now using 🍎 

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited February 2018 #14

    The fresh baked Apple pies from our local bakers are always worth havingwink

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited February 2018 #15

    Android phone log in, all OK just now.

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited February 2018 #16

    Hi everyone,

    I'm so sorry you are having issues with this. I've reported this to the relevant team and they have been testing to see if they have any problems. Is it possible for you all to clear your cache to see if this helps or alternatively try logging in using the following address: https://www.caravanclub.co.uk/ (sometimes it can take the 'www' out which will still give you access to the website but can cause some problems. Let me know if you continue to have any issues. 

    Many thanks. 

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited February 2018 #17

    Just cleared the cache on my browser and went to log out and still got Page Not Found message. Can log in by other means. This is using Windows 10 and Chrome.

    David

  • ValDa
    ValDa Forum Participant Posts: 3,004
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    edited February 2018 #18

    Me too!  I tried to logout and got the Page Not Found (photo below), then tried to login again and got the same page.

    The URL when this appeared was https://caravanclub.co.uk/caravanclubapps/applications/logout.aspx

    The only way to get back in is to go to the discussions, 'like' a post or 'quote' a post and then I get the login box which allows me to login.

     

     

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited February 2018 #19

    Logged in on Android phone again. Not using chrome. No problems.

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited February 2018 #20

    Thought I would try IE11 which I don't usually use much for Club Together and got in straightway with no "Page Not Found" flagged up, although surprised I can be logged in to two browsers at the same time!!!

    David

  • cyberyacht
    cyberyacht Forum Participant Posts: 10,218
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    edited February 2018 #21

    I'm surprised that you're surprised.

  • Kennine
    Kennine Forum Participant Posts: 3,472
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    edited February 2018 #22

    Any time I have logged in today everything has been absolutely Tickety Boo. It might not be a fault in the the CMC software folks, it might just be you are using the wrong browser.  Or some device with an Apple logo. wink

    Klaughing

  • KjellNN
    KjellNN Club Member Posts: 8,663 ✭✭✭
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    edited February 2018 #23

    I had the log in problem and the big spaces problem yesterday.  Today I could log in OK but still have the big spaces problem on some, but not all, threads.

    Using Safari.

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited February 2018 #24

    Thanks for letting me know. I will forward this to the relevant team and I'm really sorry people are still having issues. 

  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
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    edited February 2018 #25

    As already stated have logged on with a variety of hardware and software/browsers, so could you be wide of the mark with your 🍎 suggestion. 💻📱⌨️

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited February 2018 #26

    Yes it started yesterday for me and has continued that way today. No trouble signing in but as the site's due to go down tonight I might have problems doing so on Sunday when it's back up and running.

    For some reason the spacing problem is only on pg 2 of this post while pgs 1 & 3 are speced correctly....very strange!!!

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited February 2018 #27

    See you all later, it seems to be getting worse, hope the "maintenance" fixes some of this.  yell

  • ValDa
    ValDa Forum Participant Posts: 3,004
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    edited February 2018 #28

    For me, pages one and two are correctly spaced, page 3 has large gaps.  I'm using an Acer laptop, Windows 10, and Chrome.

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited February 2018 #29

    It doesn't seem to be any different after the down time, still getting badly spaced posts on a thread on the CL section.yell

    Also the site seems even slower than ever!!

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited February 2018 #30

     The fault on the booking system appears to have been fixed.

  • hitchglitch
    hitchglitch Forum Participant Posts: 3,007
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    edited February 2018 #31

    No problem with login but I also have large spaces between replies for the last couple of days.

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