Page Errors

24

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  • peedee
    peedee Club Member Posts: 9,383 ✭
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    edited January 2018 #32

    Is it back? Its been shocking today, unable to read anything at all until just now. Complaints on FB as well about being unable to make bookings. I really am beginning to wonder where this Club is going!

    peedee

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited January 2018 #33

    Yes, the whole web site was affected unfortunately and no message to explain.

  • ABM
    ABM Forum Participant Posts: 14,578
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    edited January 2018 #34

    Ditto  here  as  well,  only  came  back  properly  about  16:25  for  me  frown

  • SteveL
    SteveL Club Member Posts: 12,299 ✭✭✭
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    edited January 2018 #35

    Similar here. Could view availability for sites and presumably make a booking, but nothing else seemed to work. Just kept getting server error. I assume that problem they had resurfaced in a major way.

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited January 2018 #36

    The CL section looked ok but brought up server error on use.

  • Kennine
    Kennine Forum Participant Posts: 3,472
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    edited January 2018 #37

    There surely hasn't been a problem with the system, has there ?.. How unusual !! wink.  

    Just logged on, It's working OK for me.  No problems at all. 

    K laughing

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited January 2018 #38

    Hi everyone,

    I'm so sorry for the issues you have been experiencing today. Following on from an initial monitoring alert at 2:52am this morning, CAMC technical teams began working on an issue that resulted in a complete website outage. This was restored at 8:03am but unfortunately the Club Together section of the website was still affected by the re-indexing error that was first reported on Friday. For a short period, this also affected UK Site Bookings via the website, resulting in Internal Server errors being displayed on various pages. We believe the majority of site functionality is now stable, apart from the Introductions section of Club Together. We will continue to monitor the situation overnight and it is possible that we may have to close the Introductions discussions at some point. We will advise you in advance of when this work takes place.

    We apologise for any inconvenience caused today.

  • moulesy
    moulesy Forum Participant Posts: 9,402 ✭✭✭✭✭
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    edited January 2018 #39

    Are you leaving us to guess who might have been posting at 2:52 am, Ro? wink

    Thanks for your explanation - do you ever get a day off?!! smile

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited January 2018 #40

    I had similar thoughts about early morning posts.  wink

    Thanks Rowena, hope you can enjoy the rest of your evening.

  • KjellNN
    KjellNN Club Member Posts: 8,664 ✭✭✭
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    edited January 2018 #41

    Could not do anything at all earlier, kept saying "internal server error".

    Luckily OH had made a couple of bookings yeaterday, so we were not seriously inconvenienced.

  • PhilHeller
    PhilHeller Forum Participant Posts: 267
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    edited January 2018 #42

    I have had a couple of these errors today

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,857 ✭✭✭
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    edited January 2018 #43

    When I need to edit a post I often get the same message, however I find that if I refresh a couple of time it suddenly springs up and allows me to continue with the edit. I don't know if this would work with ordinary posts or other actions. I do wonder if the problem is caused through a slow response from the Club's servers which seems to be an ongoing issue?

    David

  • DSB
    DSB Club Member Posts: 5,666 ✭✭✭
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    edited January 2018 #44

    I was having problems over the weekend but then it got better.  Like you David, I had problems when I needed to move a thread to a different section, but when I went on the second time it seemed to work.  Perhaps I approached it from a different place.

    David

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited January 2018 #45

    I've had problems editing today, sometimes two or three attempts and then it goes through.

  • DSB
    DSB Club Member Posts: 5,666 ✭✭✭
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    edited January 2018 #46

    Seems OK again now....  It's just inconsistent.

    David 

  • cyberyacht
    cyberyacht Forum Participant Posts: 10,218
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    edited January 2018 #47

    They're back. I've just posted this on the Facebook page. Anyone want to place bets on the level of response?

    "The page cannot be displayed because an internal server error has occurred." It is abundantly clear that the CAMC IT function is NOT FIT FOR PURPOSE. We must be reaching the point where, given the "buck stops here" principle, the resignation/dismissal of Nick Lomas is called for.

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited January 2018 #48

    Hi Cyberyacht, What part of the forum were you on when you got the message? We are still getting page errors in Introductions (which is still being investigated) but the rest of the forum should now be working. Please let me know so I can forward to be investigated ASAP and I apologise that you are still having issues with the page errors. 

  • cyberyacht
    cyberyacht Forum Participant Posts: 10,218
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    edited January 2018 #49

    It was, indeed, "Introductions" I still stand by my observation that senior management need to take responsibility for the ongoing shortcomings of the IT function of the Club.

  • lornalou1
    lornalou1 Forum Participant Posts: 2,169
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    edited January 2018 #50

    "introductions" till not working. sack the IT chaps and get the school kids in, they'll sort it out for you.

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited January 2018 #51

    Getting an error message on general chat, the EV page.

  • cyberyacht
    cyberyacht Forum Participant Posts: 10,218
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    edited January 2018 #52

    There are back this morning in "Introductions". The IT crew are quite clearly out of their depth.

  • SteveL
    SteveL Club Member Posts: 12,299 ✭✭✭
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    edited January 2018 #53

    I am not sure we have ever been told they were cured in introductions.☹️

  • cyberyacht
    cyberyacht Forum Participant Posts: 10,218
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    edited January 2018 #54

    Whilst I note that there are current posts in the thread, it is still displaying the same error message on my MacBook.

  • DSB
    DSB Club Member Posts: 5,666 ✭✭✭
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    edited January 2018 #55

    It seems to change every time I post, but I've not had a problem today.

    David

  • lornalou1
    lornalou1 Forum Participant Posts: 2,169
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    edited January 2018 #56

    still no introductions page and the whole website very slow. get your act together please.

  • DSB
    DSB Club Member Posts: 5,666 ✭✭✭
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    edited January 2018 #57

    Agree.  Not able to access the Introductions section and the site appears slower than yesterday.

    David 

  • ValDa
    ValDa Forum Participant Posts: 3,004
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    edited January 2018 #58

    Introductions isn't working for me, at 23.18 on 15/01/2018.  Still comes up with the Page Error message.

  • PhilHeller
    PhilHeller Forum Participant Posts: 267
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    edited January 2018 #59

    You are probably spot on, this getting beyond embarrassing for so called professionals 😡

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited January 2018 #60

    Hi everyone, I've spoken to the team who are investigating this and have asked for an update. I will let you know once I have more news but the latest update was that they are running a reindex as it is looking like the issue has been caused because of a corrupt index. I will keep you updated on progress and apologise for the inconvenience. 

  • DSB
    DSB Club Member Posts: 5,666 ✭✭✭
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    edited January 2018 #61

    Thanks for the update Ro.

    David 

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