Sargent EC 500 meltdown in Autotrail Tracker

elmafud
elmafud Forum Participant Posts: 5
edited November 2017 in Motorhomes #1

I have an Autotrail Tracker RS from new . It’s 20 months old and I have really cared for the vehicle and undertaken its numerous problems through warranty . On the 30th September this year . I entered the vehicle to load for holiday . I found the Sargent PCB totally burnt out and the vehicle and our possessions extensively damaged by smoke . After investigation by Sargent I am now told that as the result is inconclusive as to the cause I am not covered by warranty Insurance . Totally gutted and that there is no goodwill coming forward at this time . My wife is heartbroken. Anybody else experience this type of incident and what steps did you take . I am now having to use my insurance which I will no doubt then be financially out of pocket in the future.

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Comments

  • Kimberley
    Kimberley Forum Participant Posts: 76
    edited November 2017 #2

    Good morning,

    Thank you for getting in touch today.

    As a Caravan and Motorhome Club Member you have access to a free legal helpline, the number to call is 01206 846073.

    I do hope they can offer you some advice, and that this can be sorted quickly,  it is such a worry for you both.

    With kind regards.

    Kimberley.

  • elmafud
    elmafud Forum Participant Posts: 5
    edited November 2017 #3

    Unit inspected by Caravan Club Insurance assessor today. He has no doubt the proble m is from the unit having a fault . It’s not, in his opinion for Insurance to deal. It is definitely a warranty issue. Brownhills my retailer are reproaching Autotrail .

  • Unknown
    Unknown Forum Participant
    edited November 2017 #4
    The user and all related content has been Deleted User
  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited November 2017 #5

    If the contents are covered by insurance then provided the vehicle has been serviced to schedule I see no reason why the damage to ant personal contents should not be covered by insurance. With regard to the charger and damage to the caravan I would agree to make it the dealers problem.

  • elmafud
    elmafud Forum Participant Posts: 5
    edited November 2017 #6

    Personal items damaged are of no great value and would cost more to use insurance 

  • elmafud
    elmafud Forum Participant Posts: 5
    edited November 2017 #7

    Caravan club Insurance have stepped in. They have said the vehicle is a write off and have paid me. I understand Axa are to take recovery action against Brownhills . Another own goal by Autotrail. Game over .

    Thanks for your support in this discussion 

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
    1000 Comments
    edited November 2017 #8

    Sounds to be a good result. 👍

  • elmafud
    elmafud Forum Participant Posts: 5
    edited November 2017 #9

    Very good result despite the nightmare ride upto the end! Can’t praise Caravan Club Insurance enough 👍🏻

  • mrb811
    mrb811 Forum Participant Posts: 1
    edited February 2019 #10

    Hello Elmafud,

    I am currently looking at purchasing an Autotrail Tracker RS salvage vehicle (reg starting FV65) with exactly the same problem and was wondering if this was yours origionally? It would be very much appreciated if you could contact me on 07876718865 to discus further as I would be very interested in any advice you can give.

    Kind regards

    Chris

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