The Club’s Technical Team
Hi everyone,
We know that often people come to Club Together to ask questions and/or share advice. In fact, the forum has been very useful to many and has become a valuable source of information. At the Club, we also have a fantastic team of Technical Advisors, who are there to offer help, advice and assistance to Club members. Kelly, has been contributing on Club Together since the forum launched in 2012. We also have Eileen, Nigel and David from the Technical Team and they are all going to be contributing on the community from time to time to offer their advice and also post about any common questions that have been coming through from members or any topical subjects that might be of interest to our forum members. If there’s any subject you would like the Club’s technical team to discuss or advise on please let us know.
Comments
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Surely that is what the 'ask the expert' part is for? People pose a technical or other hobby related they consider technical there only for the mods to move it. Once moved, or even before, fellow CTers have responded. It's rare to see staff posts these days 😲. Observation not criticism just saying 😉
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Presumably they have, or are intending to update the mass of technical information on the clubs website.
On a number of occasions it has been shown to be out of date and even not appropriate to put it mildly.
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Rowena, that's a good post by Bakers2.
Ask The Expert is dead in the water. It's rarely used for its intended purpose and, due to inadequate explanation, is misunderstood by many.
Perhaps it's time to consider either giving it a revamp by letting technical questions be asked there, or giving it the heave-ho altogether.
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Bakers2
That is not what the Ask the Expert section is for. It was designed in order to let members ask questions of a nominated industry expert on a specific subject over a specified time frame not general questions which will be moved as soon as they are seen. There are clear instructions on how that section should operate but perhaps understandable that people see the section title and fire away. It would be helpful if the name was changed and perhaps moved further down the listing if the intention is to continue with it which seems in doubt as we have not had any sessions recently?
It would be good that the technical experts watched the forum and added information into threads that required it. Not suggesting that they comment on every thread but where their knowledge would be useful. One area where we are currently lacking expert/knowledgeable input is in the UK Sites and Touring section where a timely intervention by someone representing that department could cut out a lot of misinformation and rumour!
David
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This may be seen as controversial but I'll post it anyway.
As a part of my job role I was part of a 4 man team from different departments who were the company technical support team. this required that I was fully up to speed with current equipment and vehicles we operated at the time. This meant attending vehicle and component manufactures product and familiarization courses some of which were licensed and accredited by the relevant bodies and attending trade shows etc to maintain the level competence and current knowledge and understanding required to do the job.
This also extended to the legal requirements to comply with the law and regulations that applied to our business.
Is this the case within the clubs technical team ? .
I must say in the time I have participated on this forum I have never seen this "Ask the Expert" section being used and as already stated most of the questions raised have been answered by either someone who had/has a background in the subject being discussed or someone with personal or practical experience of the issue or subject.
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I would agree with Milothedog.
Can we please know what expertise/qualifications/experience the technical team have?
I remember a recent occurrence where a question, from a forum member, was answer by a member of CMC staff who gave the wrong information and just confused the situation.
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We are of one mind, DD.
The section serves no useful purpose in its current form.
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Tried to resist, but if these technical experts are on a par with the experts running this system, then I would prefer them to remain quiet.
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I've seen Kelly post.
Without wishing to denigrate what the club is trying to do, it's my belief, Bakers, that experts are qualified in some way in their particular fields of knowledge.
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" It would be helpful if the name was changed and perhaps moved further down the listing if the intention is to continue with it which seems in doubt as we have not had any sessions recently?"
David, surely you appreciate that this has been broached many times and it is impossible for the IT people to do such a thing?
Why does this uniquely defective forum have to be such a laughing stock in the industry and why do the powers that be simply ignore such a large pool of very knowledgeable and helpful members?
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Hi everyone, I've temporarily removed Ask the Expert to avoid further confusion as we've not had an expert for awhile but will look to reinstate this when we have new experts. In the meantime I'm hoping to get more staff engaged on the community and hopefully the contributions from our technical team will be appreciated. In the past Kelly has contributed on Club Together but Eileen, Nigel and David will be new to posting on the forum. They do of course have other responsibilities but will look to help answer member's questions where they can. We have had a discussion on Club Together before regarding the advice given from the technical team so hopefully their input will be a valuable addition to Club Together.
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You know it makes sense, Rowena.
The section was always doomed and has been a dead duck for months.
One question, Rowena. Can you confirm, please, whether the club accepts legal responsibility for any events occurring as a result of information given by the Technical Team in the event of it proving to be inaccurate, unsafe, or in breach of any regulation?
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I can see a "Disclaimer" in the mist appearing
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+1
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Hi EJB986, I can move discussion rooms and I have put Ask the Expert in the hidden area for the time being. Unfortunately not everything else is that easy as the defects need .net/development support. If there are quick fixes to anything member's are finding frustrating that I can help with then I will action this as I want to try and do whatever I can to assist where I can.
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Have you an answer to my question on page 2 regarding legal liability yet, please, Rowena?
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One would hope so, One.
Ro is obviously still investigating.
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Rowena.
Your link just goes to a thread where someone thanks the team for the advice given and doesn't clarify why we should take notice of what the team says.
Can you please confirm the technical teams sphere of expertise, their qualifications and experience so that we may more clearly understand why their comments and advice are to be accepted and actioned? Thanks
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Hi everyone, Sorry, not ignoring you. I've requested further information from the Technical Manager as he will be able to give you much more detailed information than me and I hope to post this tomorrow. Sorry for not updating you earlier, a busy day and then got home to play with and then put the little one to bed. The link in the meantime was to give you an idea of the type of questions the team can help you with and I hope this helps.
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Does that apply to my question about liability as well, Ro?
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