Leaving club site early
Hi all what is everyone's thoughts I have booked onto a site today for 4 nights paid and set up I then found out 1 hours later that I would have to go home 1 day earlier so would be stopping 3 nights Friday to Monday I went to the office and told them I won't to cancel Monday night they told me I couldn't have a refund? They told me it's over 72 hours so no refund I came away and discussed it with a friend and went back to ask how they got the 72 hours to be told they had cancelled the Monday night of the booking I told them if I had paid for it why had they done this to be told I had said I was leaving I asked them to put it back on to be told it may have been booked by now so they keep my night site fee and then it's ok to resale the pitch I think this is totally wrong
Comments
-
sorry but what are you wanting thoughts on? The 72 hours rule, or the fact that they can keep your one night's fee and resell it? I assume it's the keeping your money and reselling the pitch?
On page 675 of the current sites directory and handbook, its states the 72 hours will be calculated from midday on the day of notification. It also states that 'This enables us to make the pitch available to other visitors'
Those are the rules, they are quite clear about making your unwanted pitch available for another booking. They appear to have been applied correctly. You told the office that you were leaving early as I assume you did this today (Friday) after 12 noon and 72 hours from then is past Monday midday and that means you don't get a refund for your stay on Monday.
You did state you were leaving so they took you at your word and so they (I assumed) cancelled your booking for that pitch for Monday night. So that pitch could have been booked by someone else. The wardens did not and could not know you were going to change your mind and then wish to stay on.
So 'contractually' the club has been entirely correct. Is it wrong to keep your money and possibly let someone else book it? Personally I don't think so, it makes good business sense and more relevant those are the rules you signed up to. You can't really complain.
But I am puzzled, why didn't the wardens check that it had been booked? Did you ask? It would have taken minutes to check and rebook the pitch for you, did you do that? and did they charge you 'again for it? I suppose strictly speaking it was a 'new' booking? What happened?
1 -
Read the terms and conditions fella. You booked in today Friday. Sometime after 1pm you decided to cancel the Monday night. The arrival time for Monday is less than 72 hours from your cancellation and so you loose out on a refund. Simple really.
1 -
Sorry but it's the T&C's you agreed to and, tough as it may seem, PM, you don't have right on your side.
0 -
club noun (GROUP)
A2 [ C, + sing/pl verb ] an organization of people with a common purpose or interest, who meet regularly and take part in shared activities:Yup, I'd say that just about covers it AD
, no arguments there.2 -
That is one of the reasons you don't use C&MC sites very often AD, you have made that decision to suit you. I'm afraid 'Clubs' have rules, it's best to read them & understand them as altering them to suit an individual isn't really acting in the best interests for the 'members' as a whole. I'm not a fan of rules that are slavishly followed when common sense & fairness could be the better option. That is one of the reasons I no longer use 'club' sites
0 -
Seems very fair to me. It is the only financial penalty on bookings the club levies, as far as I am aware. There are no deposits, you can cancel right up to the time of arrival and only recieved a slap on the wrist. Even when leaving early, and 72 hours is not given, you are only debited one day. If you had been booked in for another week the balance less the one day would have been returned. The whole policy seems very fair indeed and definitely weighted in the club members favour.
As to the resale, you told them to cancel, so why not. If you had cancelled before arrival they would have recieved no revenue and may not have been able to resale. It really does work both ways.
2 -
yep, roolz is roolz.....
rather than telling them you were leaving early, you could have asked what would happen if you did.....then, when you got your unfavourable reply, you could have said that you would think about it and let them know......but leave early anyway....
at least that way, the club wouldnt have your cash and then sell the pitch to someone else.....seems perfectly fair to me (a member)
one reason i dont like to pay in advance for campsites, car parking or much else....
0 -
It has everything to do with where it happened. The rules, policy, procedures, customs (call them what you will) of that site allowed you to do that. On club sites you have to follow the rules, policy, procedures, customs (call them what you will) of a club site.
2 -
you pay on arrival at a club site, thats in advance, isnt it?
i dont think you can choose to pay in arrears at a club site, Alan, can you?
or have they changed their 'roolz'?
0 -
I think I would have done the same BB. Unless there was no possible chance of me stopping the extra day, or remaining on site after 12:00. After all you are paying for it. I would have no problem with the resale, but only after I was absolutely certain I would not be able to use any of my booking.
1 -
However on some CC sites if you booked for 3 weeks and left after a week you have effectively prevented the booking of the last 2 weeks. If that sort of action were the norm then it would be chaos trying to plan ahead for other members on popular sites. If you consider that there are complaints about the present booking system how do you think such a laissez faire attitude would go down with members. There are enough complaints over last minute cancellations.
So you roll up on site at Cheddar and wish to stay until you feel that is time to leave. 'Sorry Sir but you cannot stay any longer as all pitches are booked and yours is now needed'.
0 -
So how do you know your privately owned site is 'hard nosed' company? The site owner decided to do thing that way, the club has decided to do things this way.
So paying in arrears is the norm, good, but not here. Don't need to book, excellent (wish we could do the same), but not here.
The OP (and you and me) and accepted the rules when we joined, we signed to say we would agree/abide (can't remember which) to them. Are you saying that you can just use the ones you want? because it is done differently, and in your view better, somewhere else?
I appreciate you don't like the structure and perhaps rules of a club site and you don't often go, but the OP went of his own free will I assume? Those are the rules he willingly accepted.
3 -
but then you wouldn't be sure of the full booking for the duration of your stay
youd have to take that gamble every day and with sites 'always full' that would be a risk too far for many members.
even then, youre paying (for each day) in advance.....
i much prefer the pay when youve decided to move on approach.
0 -
Good point, some sites (over here of course) you lose up to everything if you leave early, while on club sites all you can lose is a maximum of one night's stay. At least on club sites if you give more than 72 hours notice you lose nothing.
2 -
No deposit, can cancel up to 3 days before without any penalty, can cancel on the day with a slapped wrist and no financial penalty, can book 3 weeks and decide to leave after two days and only suffer a one night penalty ..................... some want jam on it
3 -
"Under these circumstances the CC has one of the best T&C's on the market."
steve, you forgot to add "IMHO"
others may think differently, for example where the penalty free cancellation period of just 3 days might lead to bookings being made 'speculatively'....
without the club giving accurate details of how many bookings are cancelled (say) in the week prior to arrival, none of us will ever know the effect this 'best' system might be having.
yes, pitches may be getting snapped up, but perhaps not everyone has the same opportunity to make use of them, especially those who work, have school obligations, etc....
still, just the job for us retirees though......so the club system working well for its core demographic, perhaps?
0 -
(unless specifically stated....rarely) on THS sites, you dont book, you just turn up......and pitch.
they might ask you roughly how long you are staying but not often....
you (we) just let them know the night before we intend to move and pay then......or in the morning.....
so, i never leave early, always on time
1 -
or as they say in Italy you want fettine di culo su un piatto d'argento
(thin) slices of bottom on a silver plate
0 -
No gamble here in Devon and Cornwall. No risk. No question of sites being full. For tomorrow - Sunday of Bank Holiday weekend - every single Club site across these two counties has vacancies, and I bet they will throughout next week too.
So paying for a day or two, then deciding whether to pay for a day or two more or move on, is perfectly possible. Booking and paying in advance for a long stay just isn't necessary (even though timid people like to do it that way). Flexible touring really is possible.
0 -
you seem to have 'misplaced' your own IMHO there BB
0 -
I take you point BB. I was purely considering the financial implications, which seemed to be the main complaint of the OP, as he had paid and it was resold. I fully accept that the booking T&C's in other respects do not suite everyone. Yes it is my opinion, but I think you will find it hard to better them from the financial standpoint at a UK campsite similar to the CC offering.
Oh by the way just liked a post and it stayed on it, did not flip back to the top, or even start of the thread. Is this an enhancement or just random chance?😱😂
1
