Buying Red Pennant online - anomaly

Quasar524
Quasar524 Forum Participant Posts: 148
edited June 2017 in Club Products & Services #1

Just tried to buy Red Pennant "Motoring Only" cover online.  Filled in the appropriate bit of the application, but was then asked to complete a short medical questionaire.  As I have a condition that RP will not cover (but no other insurer has refused) the application was then "referred" so I now have to wait until after 9.00 and try to get through on the phone.

I can see no reason at all why motoring only cover should require any medical information, this is certainly the first time in a long life of buying motoring cover that this has happened.

Is it another quirky C&MC approach to designing insurance cover, or simply another IT design failure?

Comments

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited June 2017 #2

    I presume that Red Pennant includes personal recovery in case of illness? That being the case I find it unsurprising

  • Quasar524
    Quasar524 Forum Participant Posts: 148
    edited June 2017 #3

    No, it turned out that I failed to click a radio button early in the first form to change the default assumption that I was buying motoring AND personal cover.   Fortunately I got through straight away by phone, and the very nice lady at the call centre said it often happens, so possibly the IT folk could look at re-designing the form's layout.

    So a bit of Mea Culpa.....cry

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited June 2017 #4

    Pleased to hear you have got this sorted Quasar524 and I've forwarded the discussion on to the Red Pennant team for their reference. 

  • Quasar524
    Quasar524 Forum Participant Posts: 148
    edited June 2017 #5

    Hi Rowena,  thanks for that.

    Can I suggest something else you could raise with the RP team?  I'm more than happy to receive the documents by email, which I assume the Club likes as it saves a bit of cost.  But it would be really good if the emailed versions of the documents were redesigned without the large colour blocks which cost members a small fortune in ink or toner to print out.

  • EJB986
    EJB986 Forum Participant Posts: 1,153
    1000 Comments
    edited June 2017 #6

    Have just taken out a new Red Pennant, medical and breakdown, as we do most years.

    After completing the online details for a quote I then had to phone for the actual cost...I then had to phone again, when I had a start date, to start the policy.

    Not too important but could be simpler!

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited June 2017 #7

    Thanks for the info. I will pass on this feedback. 

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