Alde conection Failure to boiler
Got a problem with my Alde heating, the first time l had this problem was in March of this year on site at Bridlington, contacted Alde has my dealer couldn't help. They explained it was the 12volt cable to the control box on top of the boiler, they said to remove the connection which like the telephone connections and put it into the spare connection at the side of the one it was already in and see if it cleared the problem, it did. They told me to tell the dealer at the next service to check out the system. Here's my problem, leaving site last week the wife was lowering the temp on the Alde control panel and notice the same alarm Connection failure, not a problem l thought fetch the service forward by 5 weeks and have it done before our next Holiday not a chance, snowed under with work so we will have to wait 9 weeks before we can have it sorted. Has anyone experienced this problem on theirs and what was the problem. l am about to ring Alde to see if they have service engineers that can help, the reason for using the dealer is that its still under warranty and all warranty claims need to go through the dealership. l am willing to pay a service engineer to find the fault and order the parts but not willing to pay for any cost incurred by said parts. l am hoping its bad connections. Anyone one can help with advice greatly appreciated
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i know nothing about ALDE heating but why not try the connector back in the slot it was in before you moved it to the 'spare' one.
this may have the efect of rebooting the system when the 12v cable is pulled from the slot.
certainly worth a try id have thought.
dont ALDE have a deal with local engineers to fix faults, like Dometic do?
id also ring ALDE and tell them you want it fixed at home.
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Thanks Belero Boy at moment its hissing down here in Cheshire that was my next move. but it don't solve the problem l agree with you its acting like an hot boot, Alde they seemed to think it was a connection problem wither with the cable or the board.. Hope you are right that they may have service engineers that can do it on site. Thanks for your help
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Went to try to solve the problem of connection failure to boiler, powered up the van switched everything on no connection failure, so Bolero boy it could be that you were right and its rebooted it self. Wasn't happy as l don't know why we had the fault in the first place, rang Alde who fear it may happen again and advised continuity check of the 12 v cable from the controller. This doesn't help has l can't get my van to the dealers until its service is due mid July. So no trips out till then, 12 weeks without the van, time the caravan industry became customer focussed
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i had a Dometic fridge issue resolved (within a few days) at home by a local engineer who worked for (amongst others) Dometic...
surely ALDE can sanction a similar process and the engineer can charge it back? Id certainly have another go at ALDE as they will have to pick up the tab from your dealer in July anyway.
my beef with leaving it 'until the service' is that, its not unusual for the workshop to identify the issue and then have to order a (usually cheap and tiny) part which then necessitates a further visit at the mercy of their crowded diary.....
youre right, the whole caravan supply chain needs to up its game.
good luck.
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Alde had put me on to a caravan engineer but his cost is 60 quid callout for the first hour Alde will only pick up the cost for the parts the dealer will stand all the cost, plus the engineer couldn't do it until the 16th of June, may has well wait the extra 3 weeks. Already missed a quarter of this good weather.
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we are away at the moment and certainly dont need any heating.
while we are on a THS site with no facs and are using our own shower, it would be perfectly possible to be using site showers and washing up facilities should you really wish to 'get away'.
a few years ago, we had an issue with our Truma which meant we couldnt use it for hot water, we were away in France at the time but just boiled a kettle for washing up and used site showers.
if its cold and you need heating, even a cheap fan heater would do the job...
i agree it is a PITA to get things like this fixed quickly, but (in warmer weather) i probably wouldnt let it deter me.....
good luck.
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We were planning to go away we have a fan heater but on my pre check of the van found a small leak on one of the push fittings, not sure what's caused it, if its one thing its another so decided to wait for the service and everything done. Up to now we have had a new wiring loom fitted to the toilet as it wouldn't flush new microwave which never worked from day one, what's needed to be done Alde heating continuity check of 12v system from controller to boiler connection, new door blind and new grab handle light and now a leak on the water system, seems every time l go in the van l find something wrong. When we started with our old two berth bright star that we purchased repaired all the faults myself apart from a leaking window but of course you can't touch van that's under warranty. Once all's put right seriously thinking of giving it up. If the caravan industry monitor this site they should be a shamed of their product that they produce, l think they don't even take notice or couldn't care less
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