On line booking problem

AnnB
AnnB Forum Participant Posts: 226
edited March 2017 in UK Campsites & Touring #1

trying to book Wirral site for tomorrow and what ever I do the online booking takes me to Altnahara, or wherever!

Couldnt get on at all yesterday.  Is this a new problem or a continuing one?

looks like I will have to use the phone and actually speak to a real person

Comments

  • AnnB
    AnnB Forum Participant Posts: 226
    edited March 2017 #2

    cry..and of course I can't book with head office because it's a Saturday.

    Problem solved.  Went in the Wirral page through the map and got the site phone number.  Even from that page if I clicked on 'book a pitch' it took me to Altnaharra.

  • JayEss
    JayEss Forum Participant Posts: 1,663
    1000 Comments
    edited March 2017 #3

    I'm seeing the same thing on my mobile. 

    Ring the site. The warden can make a booking for you

    (my post crossed with your edit smile)

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited March 2017 #4

     You could use google search to get your link to the right page. Should work Ann

    https://www.caravanclub.co.uk/club-sites/england/north-west-england/merseyside/wirral-country-park-caravan-club-site/

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
    1000 Comments
    edited March 2017 #5

    There seems to be general problem with site bookings, I've put the details I found on the. snagging list. I also got Altnaharra but got in by a different route to the site I wanted. Not good really needs flagging up. Might be a good idea to report your own post AnnB giving all the details or the URL of this thread.

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited March 2017 #6

    Ann cannot report her own post but I shall Brue

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
    1000 Comments
    edited March 2017 #7

    Ok thanks once more. smile

  • SteveL
    SteveL Club Member Posts: 12,311 ✭✭✭
    5,000 Likes 1000 Comments Name Dropper
    edited March 2017 #8

    Something very strange is going on Cirencester, has completely disappeared. 🤔

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
    1000 Comments
    edited March 2017 #9

     I can get Cirencester in the search box but who knows....obviously things aren't working properly since the outage yesterday. frown

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited March 2017 #10

    Tried a googled link to the club web page, guess what turned up! undecided

     

    Altnaharra Caravan Club Site
    Altnaharra, Altnaharra, IV27 4UE

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited March 2017 #11

    Strangely the link for Wirral from google works fine!!

  • wedgy
    wedgy Club Member Posts: 429 ✭✭✭
    edited March 2017 #12

    York Rowntree Park has also disappeared 😱

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited March 2017 #13

    Wel we had said that CC was loosing a lot of sites smile

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
    1000 Comments
    edited March 2017 #14

    We're off on a break in a few days and I thought I might alter the bookings slightly, two club sites and a CL. Think I'll stick with my original plans! Hope AnnB got through.

  • antirampman
    antirampman Forum Participant Posts: 21
    edited March 2017 #15

    It seems there only 2 sites plus Fakenham racecourse in Norfolk and only 2 sites in the Cotswolds.

  • wedgy
    wedgy Club Member Posts: 429 ✭✭✭
    edited March 2017 #16

    Links from late availability page also take you to the Altnahara (sic) site. I also have some booking modifications to do over the weekend, I'm sure the on call IT engineer will sort it.  

  • SteveL
    SteveL Club Member Posts: 12,311 ✭✭✭
    5,000 Likes 1000 Comments Name Dropper
    edited March 2017 #17

    It seems that a few sites, Cirencester, Wirral, River Breamish that I have found, are missing from the list of sites in the full drop down. So if you search for these by name it defaults to the first site Altnahara, as it cannot find them. You can get to them by clicking on their positions on the map search. However, again when you try and book you end up at Altnahara. Clearly they have a significant problem. ☹️

  • SteveL
    SteveL Club Member Posts: 12,311 ✭✭✭
    5,000 Likes 1000 Comments Name Dropper
    edited March 2017 #18

    I suppose on the up side Altnahara could see a surge in bookings.😇

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,073 ✭✭✭
    10,000 Likes 1000 Comments Name Dropper Photogenic
    edited March 2017 #19

    Just found this thread, wondered what was going on as I got redirected to Altnaharra. The website is a complete shambles.

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
    1000 Comments
    edited March 2017 #20

     One good thing. I looked at a CL off line, then used the log in via the CL view. This must be a first as it took me straight back to the CL! Every time one bit works another fails.....yell

  • Wildwood
    Wildwood Club Member Posts: 3,585 ✭
    1000 Comments 250 Likes Photogenic
    edited March 2017 #21

    It does not matter though as it is always fully booked.

  • groovy cleaner
    groovy cleaner Forum Participant Posts: 208
    100 Comments
    edited March 2017 #22

    same problem for me I can't look at Hebden Bridge as it's not coming up ,as I not want to go just yet will have to leave it for now ,seems from what others are saying the system is playing silly beggers x

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,155 ✭✭✭
    10,000 Likes 1000 Comments Name Dropper
    edited March 2017 #23

    Good job we have the handbooks for site contact details.

  • Fisherman
    Fisherman Forum Participant Posts: 2,367
    1000 Comments
    edited March 2017 #24

    Could some of the rebranding have been better sent on this useless computer system?

  • RochelleCC
    RochelleCC Forum Participant Posts: 337
    100 Comments
    edited March 2017 #25

    Hi all,

    Thanks for flagging this up, I've forwarded this onto IT to investigate. Is this problem still occurring?

  • PhilHeller
    PhilHeller Forum Participant Posts: 267
    100 Comments
    edited March 2017 #26

    Just tried it and the first time just took me to a list of all sites starting at A, tried again and takes me to site I key in. That is on my IPad so don't know if it was a system based problem.

  • JD6620
    JD6620 Forum Participant Posts: 202
    100 Comments
    edited March 2017 #27

    I have no problems with Wirral Country Park or Hebden Bridge using Windows 7 PC and Chrome. No problems either with the Android app.

Categories