Great Savings Guide - again

Watendlath
Watendlath Forum Participant Posts: 232
edited March 2017 in Club Products & Services #1

 Earlier this week I spent 20+ minutes listening to the CAMC's lovely "musak" while I waited for someone from the Club shop extension to be free to answer the phone. (Not blaming them for being busy!).

My request was for a hard copy of the Great Savings Guide which was readily granted and the book deivered today, so it is obvious that there are plenty in stock to send to members on request.

BUT....why is there not a link on the GSG webpage so that members can simply click on it to order a copy and therefore save themselves the dreaded "musak" and at the same time free up hard pressed staff to deal with other matters more quickly?

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Comments

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited March 2017 #2

    I agree, but saying that managed to get a copy at Brum last weeksmile

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited March 2017 #3

    I see the down loadable vouchers have been updated with the new name, but as you say, no booklet available to order. There is no CAMC shop either so maybe this will come on line again soon?

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited March 2017 #4

    It does seem a bit strange. I have just had a look, and as you say no way to order it on line. I can only assume they are trying to phase out the book and whilst not saying you can't have one, they are not making it easy, or even obvious a hard copy exists. I would have preferred one to the stickers, which I did not request and am unlikely to use.

  • DerekAndSusan
    DerekAndSusan Forum Participant Posts: 74
    edited March 2017 #5

    Can somebody please inform me what we have to do to get one of these. I am not prepared to sit on the phone waiting for somebody at Club HQ to answer a phone. In past years we have benn able to order on line but as already stated not this year, and we are unable to print these vouchers as we do not have a printer.

    Please, please can we have a thought for those of us who would like a hard copy.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited March 2017 #6

    They are in caravan club colours and logo surprised does that say anythingwink,so maybe a phone call to whats the new company  name? may be neededembarassed

  • Bakers2
    Bakers2 Forum Participant Posts: 8,192 ✭✭✭
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    edited March 2017 #7

    If you don't want to phone why not just email a request? You could also mention the reason why you're emailing 😃

  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
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    edited March 2017 #8

    Why is there no link.......

    IT and the club, there's a mysterysurprised

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited March 2017 #9

    https://www.caravanclub.co.uk/membership/great-savings-guide/heritage-the-arthurian-centre/?p=70https://www.caravanclub.co.uk/membership/great-savings-guide/heritage-the-arthurian-centre/?p=70

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited March 2017 #10

    Unless I am missing something ET that is only to the online version. I think what is annoying folk is the lack of a link to order a copy. Last year this was possible and took a few seconds. This year it would seem you have to write an email or make a phone call.

    That's progress I suppose. Although not the sort that is likely to attract the younger caravaner, that is used to using e vouchers. If they want to wean people off the book, they need to negotiate with the companies that are in it to accept these. Having to print one off is so old school. 😇

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited March 2017 #11

    Not listed in the shop Steve. Poor innit

  • Justus2
    Justus2 Forum Participant Posts: 897
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    edited March 2017 #12

    Online is fine whilst at home with internet access and a printer..but for me, the hard copy is best to have in the van as you have all the venues to hand and vouchers too..

    I notice that you can live chat with an agent, but not at the weekends, only 9am - 9pm  Monday to Friday.. so I will wait..

    Doesn't seem customer friendly or a very adventurous , pioneering or forward thinking approach to me.... undecided

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited March 2017 #13

    If I have the book I might  use an offer. Very rare though. However without the book certainly would not. 

    It does seem they want to make it hard to get. Doesn't seem long since they sent out to all.

  • Justus2
    Justus2 Forum Participant Posts: 897
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    edited March 2017 #14

    It well worth having though ET, in October last year we used a voucher to get  2 for one into the Bowes Museum at Barnard Castle and saved a tenner.. also used it at Beamish ....Later this month we are going to the Peak District and want to go to the Tramway museum at Crich as we haven't been for many years, again two for one will save us half the entrance fee... smile

    I have the vouchers for now, but a book for the rest of year would be very handy... ah well at least all the sites have been rebranded...wink

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited March 2017 #15

    Hmmmmm. We are staying at Barnard Castle for 5 nights sometime this year. Not been to the Bowes Museum. 

    A long time since we were at Beamish. About 10 or 11 years and I believe that a lot has changed. 

  • Bakers2
    Bakers2 Forum Participant Posts: 8,192 ✭✭✭
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    edited March 2017 #16

    EasyT both Bowes and Beamish are well worth revisits. Beamish has evolved a lot. Don't think we'll get that far this year 😔

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited March 2017 #17

    A good shout Bakers. We are staying about 20 miles away at Old Hartley, Whitley Bay this year. Might make a good visit

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited March 2017 #18

    Whilst I hardly ever use the site book, preferring to use the web site. I find  the great savings guide in hard copy, much more useful than the web alternative. 

    If I have the book it is easy to look at the maps for where you are, to see if there is anything within range, then quickly flick to the page to see what it is. On the web site, if I wanted to see places around Barnard Castle on the map, I could search for this. However, it does not show all the finds on one map, you have to call up four separate maps. At the end of this, I would then of course have to print off the voucher. Very clunky to say the least.

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited March 2017 #19

    I seem to recall that the 12 month update of site prices etc is no longer sent out either. I seem to recall requesting one last year and receiving individual sheets of paper rather than a booklet

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,043 ✭✭✭
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    edited March 2017 #20

    I contacted live chat last night, asked for a hard copy, provided our membership number, and bingo, in the post. It isn't obvious where to order online, but this was an easy and pleasantly rapid response!

  • HelenandTrevor
    HelenandTrevor Forum Participant Posts: 3,221
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    edited March 2017 #21

    Just ordered a Great Savings Guide from link now

    on website. smile  if anyone wants to order a copy. 

     

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited March 2017 #22

    I have also done this, but they have not made it particularly obvious. One could almost think they did not want folk to order it.☹️

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited March 2017 #23

    Thanks Helen pleased to hear it's finally on line!

  • Justus2
    Justus2 Forum Participant Posts: 897
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    edited March 2017 #24

    For those that were interested in a hard copy of the Great Savings Guide...

    They are now listed in the shop for mail order smile

    https://www.caravanclub.co.uk/club-shop/brochures-and-leaflets/

  • Pippah45
    Pippah45 Forum Participant Posts: 2,452
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    edited March 2017 #25

    I simply emailed and asked for one - its in the post

     

    enquiries@camc.com

  • susanb
    susanb Forum Participant Posts: 23
    edited March 2017 #26

    Thank you Justus2 you've made my day!  Just ordered it.

    Susan.

  • Bakers2
    Bakers2 Forum Participant Posts: 8,192 ✭✭✭
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    edited March 2017 #27

    Thank you for the heads up. I've ordered mine.

  • Rod235
    Rod235 Forum Participant Posts: 48
    edited March 2017 #28

    Thanks justus2 I have ordered mine  cool

  • KjellNN
    KjellNN Club Member Posts: 8,668 ✭✭✭
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    edited March 2017 #29

    Thanks for the link, just ordered one.

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited March 2017 #30

    Me too, thanks J.smile

  • KjellNN
    KjellNN Club Member Posts: 8,668 ✭✭✭
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    edited March 2017 #31

    That did not come out too well......envelope arrived today containing not what I had ordered, but an abbreviated UK sites guide!

    Suppose I better try again.

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