Contacting the Club!!

nelliethehooker
nelliethehooker Club Member Posts: 13,636 ✭
1000 Comments Name Dropper
edited January 2017 in Club Membership #1

I've tried to contact the relevant sections this evening about the advert for Midweek Discounts. Thought I'd try Live Chat....nothing doing, no contact showing.....so tried to post a complaint to the Club Site section by e-mail and all I get is a notification that a problem has occurred and to try again. Guess all at EG have thrown in the towel and disappeared into the ether!!yell

Edit.

After posting this it now seem that I can now post a complaint...wondered what happened?

Comments

  • Tracy123
    Tracy123 Forum Participant Posts: 167
    100 Comments
    edited January 2017 #2

    Hi Nellie

    I'm sorry you had problems yesterday evening, there must have been a blip with the system. Is there anything I can help with?

    Best Regards

    Tracy

  • cyberyacht
    cyberyacht Forum Participant Posts: 10,218
    1000 Comments
    edited January 2017 #3

    A discoverable page with Email addresses for principal individuals and sections would be a good idea. I had to use an external website to find the contact information I required.

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,859 ✭✭✭
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    edited January 2017 #4

    I did report this issue to Rochelle late yesterday with a request that she pass the concerns onto the relevant  department. Given that she is a bit snowed under at the moment I think we may need to give it a day or two before we get a reply.

    David

  • Mr Fat
    Mr Fat Forum Participant Posts: 53
    edited January 2017 #5

    I made a complaint by email to the Club back in December. I received a reply saying that it had been passed to the Sites Operation team to investigate and that they required up to 20 working days to respond.  I patiently waited over 20 working days and contacted them again this week as I had heard nothing. I received a reply yesterday saying that due to a technical problem my complaint was not passed on to Sites Operations, but they had now done so and that I had to again wait up to 20 working days!

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,138 ✭✭✭
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    edited January 2017 #6

    Good luck with that. I have unanswered emails dating back 3 years.

  • ErnieJH
    ErnieJH Forum Participant Posts: 114
    edited January 2017 #7

    Very similar to my experience, I sent in a query in October and received the email saying a reply would be sent in 20 days. When no answer appeared after 20 days I sent a query and was told that due to a technical problem is hadn't been forwarded to the correct department. After another 20 days, no reply so I sent a query and was told that it has now been sent to someone else and a reply would be sent in due course. I await developments!

  • eurortraveller
    eurortraveller Club Member Posts: 6,829 ✭✭✭
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    edited January 2017 #8

    Contacting the Club? I just phone head office and helpful people answer me.  "It's good to talk."

  • Mr Fat
    Mr Fat Forum Participant Posts: 53
    edited January 2017 #9

    I like to put complaints in writing, that normally means they get dealt with, but not so with the CC by the sounds of it.  Sounds like they are having a lot of 'technical problems'.  Where I used to work, that meant 'someone has failed to do what they are supposed to have done'!  Not good customer service from the Club.  Didn't they win an award recently?

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
    1000 Comments Name Dropper
    edited January 2017 #10

    David, sorry for the delay in replying but only just found your reply. Tanks for your intervention but I still didn't get a satisfactory response.

    The reason for this delay is that there is no longer the list of posts that I'd made and the "follow" link doesn't work . I do think that is new site is a load of rubbish compared to the old one.

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