Caravan manufacturers

Heethers
Heethers Forum Participant Posts: 641
500 Comments
edited January 2017 in Caravans #1

l have now been waiting for my front off side light in the grab handle since July, admittedly its only for appearance. My dealer tells me its down to Lunar to supply and according to them l am not on my own, anyone out their been waiting. l believe manufacturers monitor these sites so if a enough of us give them bad press maybe it might sink in .Any Thoughts

Comments

  • volvoman9
    volvoman9 Forum Participant Posts: 1,053
    500 Comments
    edited January 2017 #2

    In my experience they are all as bad as each other.The last time i tried to get a part i bypassed the dealers and went straight to the makers to try and save time and even they then gave me the impression they would much rather put the part on a new van than sell it too me.I had a broken rear window on a swift and was due to go abroad and as i remember it took at least three phone calls to people higher and higher up the ladder and a lot of arm twisting each time to get the part before the trip.The whole industry has a poor reputation for build quality and after sales service and has done for far too long IMO.

    v9.

  • Tigi
    Tigi Forum Participant Posts: 1,038
    500 Comments
    edited January 2017 #4

    Its a pity build quality is being substituted for some daft ideas such as putting LED Lights in grab handles, appearance? flash maybe but totally useless, which is only results in the inevitable aggro when it goes wrong. Some ideas are really good, one of the better ones in recent years is the fitting of heating programmers to enable a warm caravan on return. All in all would`nt Lunar be better selling its top of the range caravans with more emphasis on build quality rather than twinkling lights. 

    Rant for Lunars consumption.

  • paul56
    paul56 Forum Participant Posts: 937
    500 Comments
    edited January 2017 #5

     I'm afraid I suspect a 6 month wait isn't unusual. We had parts replaced on on our Bailey under warranty and had similar waits- it isn't acceptable but manufacturers seem to be a law unto themselves and only want to get more vans out there! I can't imagine having to wait 6 months for a part for my car! 

  • Oneputt
    Oneputt Club Member Posts: 9,145 ✭✭✭
    2,500 Likes 1000 Comments
    edited January 2017 #6

    My van goes back to the dealer early next month for a new floor and decals.  The problems was reported in August 2016 so 5/6 months seems to be the norm.  

  • Heethers
    Heethers Forum Participant Posts: 641
    500 Comments
    edited January 2017 #7

    l have seen somewhere on this forum or caravan chat where somebody sourced them themselves, if it carry's on will looked to doing it myself

  • Boff
    Boff Forum Participant Posts: 1,742
    1000 Comments
    edited January 2017 #8

    I have got to say.  The longest I have had to wait for a Hymer part is 5-6 weeks and that was for a seat cover in a fabric that they hadn't used for at least 5 years. 

    I does help if you ar siting down when they you the price though.  

  • Wildwood
    Wildwood Club Member Posts: 3,585 ✭
    1000 Comments 250 Likes Photogenic
    edited January 2017 #9

    Have to say the delay looks excessive even by current standards and I do wonder if they really have this at Lunar. Their reputation for spares is not good but it is also the same for the rest.

    The firms do not seem to care about their reputation as the internet is littered with complaints many far worse than yours with no response.

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