Stories Section Trashed!
Old 'Stories' section has been trashed in the update. Photos in the 5-photo slide show have been replaced with grey blanks. Furthermore, looking for our old stories, we recognized some of our photos being used as identity photos above other members' names. Have a look!
Comments
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Hopefully this along with other problems will get sorted if we continue to point them out
I hope you saved your stories onto your own laptop/device before submitting to CT you at least can then 'wander down memory lane.'
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Chas
I have just looked at the last story I posted before the upgrade and the title picture is of the Queen stepping out of a caravan so goodness knows where that came from. Interestingly all the photos I added into the text are still there but you don't seem to be able to do that now with new stories.
David
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I hadn't spotted this, I'm afraid my sense of humour took over when I saw the variety of photos that had got attached to someone elses stories and Avatars. A bit like some silly party game. You're lucky to have the Queen David, my last story is just a blank canvas.
If I've got to be serious it obviously needs sorting.
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Just checked a selection of my stories, what a pain, there doesn't seem to be a search by author like the old model, unless someone knows different.
Some of my Avatars are correct and in some stories they are incorrect. Some stories also have the wrong photo's/avatar.
Will searching for my own stories it struck me that it would have been an ideal opportunity for the club to delete the dozens of non stories
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Unless the issues surrounding the Story Section can be resolved it might be best to start again and delete all previous stories? I know from personal experience a lot of work goes into submitting stories but unless they can get the migration right, starting again might be the best option?
David
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I've just come across an external link to one of our past 'stories'-Postcard from Coimbra' which someone once thought was worthy of interest. Out of curiosity I followed the link, only to find that the photos were and still are missing, and are replaced by a random selection of photos and blanks.
I was always encouraged that other people liked our postcards. It's still disheartening to see the disregard that the software managers showed for our efforts. Perhaps an apology would be appropriate, and then the pre update files could erased rather than let them exist in their tattered state.
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As I've mentioned before, ChasnCath, it's thanks to your efforts and wonderful postcards, along with others, that we followed and enjoyed our best ever camping experiences in Croatia.
It is becoming increasingly apparent that 'the Club' is employing people who are either incompetent or who are simply not up to the task in dealing with modern technology.
Not only has the re-branding been thoroughly considered or correctly delivered, irrespective of anyone's views on it, the latest magazine also has glaring photographic mistakes in it and there's more adverts than 'content' (probably to pay for the aforementioned!)
'We can appreciate that change can seem daunting, so we want to reassure you that this is still the same Club you know and love – we're just building upon your Club’s success to make sure it flourishes for many years to come'.
Really??
Thank you from someone who really enjoyed your efforts
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As someone who used to work with computers, it's becoming increasingly obvious that this forum software is very poorly 'written' behind the scenes.
It seems that two topics with the same title start to link together even if they were added on completely different dates and by different original authors. This means that old posts are 'resurrected' and become part of much newer posts with the same title.
A current example of this is the ACSI ID Card post in the Overseas section, where Jamsdad started a new discussion, in late April to which I responded. Now the 'thread' states that it was started by Hitchglitch three months ago, and the two different threads have linked together. Sometimes you can see only the recent additions, started by Jamsdad, sometimes you can see only the old posts in the thread started by Hitchglitch and sometimes you can see them all - depending on how the post is accessed. I can see four posts if I go into the thread one way, Jamsdad, myself, Jamsdad again and Pippah, but if I access it another way there are more twenty one posts, the last added by IanH on the 29th April, and discussing Croatian campsites and the legality of passports being held by reception.
This indicates a fundamental flaw in the 'code' used to write the forum (if not the rest of the website as the CL section seems to have a similar problem to stories) and it does make you speculate as to who did the work, and how competent they were.
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'We can appreciate that change can seem daunting, so we want to reassure you that this is still the same Club you know and love – we're just building upon your Club’s success to make sure it flourishes for many years to come'.
No, I don't get that warm, cosy and loving feeling of belonging to a club.
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Well said ValDa and OP. I had spent time doing dozens of reviews, mainly for CLs and a few Club Sites, only to find he vast majority missing, so I no longer do them on here. I see doing a review as essential for CL owners, like to thank them for what is provided, so I leave reviews, and photographs on a more reliable and user friendly forum, Caravanchat.
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There's a fundamental lack of communication in areas of the web site that aren't functioning properly. The CL section has perhaps suffered the most, it lacks an explanation on it's front search page that searches and reviews are missing and there is work in progress. The story section needs a reference to archive errors. The rally section lacks a location search and this should be acknowledged. Malfunctions in the CT area continue without any explanation. This should really be normal business practice to help customers and provide them with information, even if it's only a basic apology. These errors of judgement come from a senior management level in the club.
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It seems to me that either Club Together is not considered important enough or that the Club is unwilling to invest the money to remedy the many problems that still exist and those new ones that seem to occur on a daily basis. Putting aside the Rebrand which is nothing to do with Club Together they have clearly suddenly invested a great deal of money in Facebook and Twitter where we never had a real presence before and that seems to have taken priority over Club Together. You have to ask yourself why? It just seems that Club Together is a fire fighting exercise rather than making a concerted effort to get on top of things. They need to be prepared to spend the money, not only on the flaws in the system but also providing the features that we need. The simple thing of posting a photograph from all platforms in a size that can be seen without a magnifying glass would be a start.
David
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I could live without CT, and don't use TwitFace at all. However, if I was a new, prospective tourer, looking to join, the website as a whole does not give a good first impression. Clunky, unreliable, not easy to navigate, seems incompatible with Apple devices at times.......the Club has literally fallen at the first hurdle in this respect. Which makes a mockery of all the reaching out to the next generation of members, they have visited, given up in frustration and moved on elsewhere.
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David I agree with what you're saying BUT whilst CT is probably well down the list for improvements I have seen nothing or little to assist CL's. All the points raised way back in mid December seem to have been ignored or badly tinkered with. There hasn't been decent explanation from IT, I know they themselves don't comment, but Rochelle and Rowena have on the snagging list. Then only along the lines of an update is being tested we'll let you know when it's launched. Even the drop downs when using a computer, I believe an early fault on the original CT, hasn't been sorted 😢. Several months on from the launch of the new website and it still has very basic flaws.
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Having devised a way of inserting photos into 'stories', I may persevere with another story. Adding photos from external photo storage should mean that they can't be corrupted - I hope!
I also hope that the IT maintainers don't try to block my access in a fit of pique
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DavidKline, does it cost them a lot, cash wise, to focus on Facebook and Twitter?
Staff also probably find the superior response times and stability far easier to cope with than CT😂
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I suspect that it is more labour intensive compared to CT as there are only staff monitoring it and they wouldn't want anything to appear on there that would be detrimental to the Club so it would use more resources compared to CT where we have volunteer moderators.
David
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I am sure the Marketing department will come up with "positive"comments to explain that the cost of the add staff time "costs"that is required to monitor the "other"social medias has been "costed"and the benefit from them far out ways anything that we had in the past
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