So, what happened this time?

1246

Comments

  • young thomas
    young thomas Forum Participant Posts: 11,356
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    edited May 2016 #92

    any statement from the club re the cause and what effect it has had or might have moving forwards...?

  • Unknown
    Unknown Forum Participant
    edited May 2016 #93
    The user and all related content has been Deleted User
  • BigD
    BigD Forum Participant Posts: 56
    edited May 2016 #94

    Guinness Book of Records Attempt at Forum with MOST CRASHES in 1 year?
    Happy

  • Malcolm Mehta
    Malcolm Mehta Forum Participant Posts: 5,660
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    edited May 2016 #95

    How many days was it down for?

    peedee

    Write your comments here...4 days it seems!

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited May 2016 #96

    How many days was it down for?

    peedee

    Write your comments here...4 days it seems!

    What, only 4 days it seems more like 4 months!Wink

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited May 2016 #97

    With reference to the OP, I doubt that we will ever be told why we've had so many outages in the last few days.

  • peedee
    peedee Club Member Posts: 9,383 ✭
    1000 Comments Name Dropper
    edited May 2016 #98

    How many days was it down for?

    peedee

    Write your comments here...4 days it seems!

    Been away for a while and don't think I have been able to log on with my mobile for what seems a lot longer than 4 days.

    peedee

  • Malcolm Mehta
    Malcolm Mehta Forum Participant Posts: 5,660
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    edited May 2016 #99

    It seemed like it was on and off like a flashing light. Hopefully, it will stay on this time.

  • cyberyacht
    cyberyacht Forum Participant Posts: 10,218
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    edited May 2016 #100

    any statement from the club re the cause and what effect it has had or might have moving forwards...?

    Now who's being a stupid boy? Wink Mind you, at the very least we should see Nick Lomas clad in sackcloth and traversing East Grinstead High Street
    on his knees.

  • moulesy
    moulesy Forum Participant Posts: 9,402 ✭✭✭✭✭
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    edited May 2016 #101

    Did I imagine it or did the final "site down" message say something along the lines that the forum wouldn't be reopened until the proposed upgrades had been tested? So what, I wonder, do those upgrades actually comprise? Wink

  • young thomas
    young thomas Forum Participant Posts: 11,356
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    edited May 2016 #102

    .....i remember seeing something like.....'until we fully understand the reasons for the instability of the forum.....'...

    so, now they "fully understand".....a concise statement/update should be forthcoming.....Wink 

    "dont tell them your name, Pike!"......Undecided

  • Malcolm Mehta
    Malcolm Mehta Forum Participant Posts: 5,660
    1000 Comments
    edited May 2016 #103

    .....i remember seeing something like.....'until we fully understand the reasons for the instability of the forum.....'...

    so, now they "fully understand".....a concise statement/update should be forthcoming.....Wink 

    "dont tell them your name, Pike!"......Undecided

    Write your comments here...Can it ever be fully understood?

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
    1000 Comments Name Dropper
    edited May 2016 #104

    A reasonable explaination would be welcome, not the bland responses we've been getting.

  • rambling robin
    rambling robin Forum Participant Posts: 34
    edited May 2016 #105

    A forum is simply a web interface to a database - having run a few systems in my time I can say that it is easy for things to break unless you manage your database properly, and also don't apply system updates without testing first.

    I'd suggest they start by taking a good look at their file structures and getting rid of commas in the resulting addresses:-

    http://www.caravanclub.co.uk/community/discussions/information,-technical-tips-advice/motorhomes/

    Every time I see that it gets my back up - or should that be backupWinking

  • IanH
    IanH Forum Participant Posts: 4,708
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    edited May 2016 #106

    You would think that at least one of the 40 IT staff that the CC are alleged to employ would have spotted that......

  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
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    edited May 2016 #107

    Don't think we will ever know the root cause of the problem as they are aware that there are at least half a dozen IT consultants and Forum owners who contribute on here.  So I guess they will continue to make the bland excuses so they don't have to admit
    they have made basic errors.  Obviously the silence and bland statements are made so they don't look stupid and even more incompetent

  • young thomas
    young thomas Forum Participant Posts: 11,356
    1000 Comments
    edited May 2016 #108

    .....i remember seeing something like.....'until we fully understand the reasons for the instability of the forum.....'...

    so, now they "fully understand".....a concise statement/update should be forthcoming.....Wink 

    "dont tell them your name, Pike!"......Undecided

    Write your comments here...Can it ever be fully understood?

    Well, Malc, they've had a while to 'evaluate', so should know the cause...

    if they dont, they shouldnt have released the forum again.....

    once its proven to be (a little more) stable, perhaps they'll choose to enlighten us.... 

  • Bugs
    Bugs Forum Participant Posts: 480
    100 Comments
    edited May 2016 #109

    Personally, I can't understand this "demand" from a small number of members for a detailed explanation or "concise statement/update" from the club of the technical workings of and issues with their website.

    If the website has issues - there are people in place to fix it.

    If it's working, then as a customer I use it. If it isn't, I have alternatives.

    If I go into a shop to buy a telly, I don't start asking where the components come from, how/where they were assembled, how it all works - I just want to buy and use a telly.

    If my telly goes wrong, an engineer comes & fixes it.

    I don't ask the engineer for a "concise statement/update" on what was wrong with my telly and details of what he has done to fix it!!

    Cheers

    Bugs 

     

  • huskydog
    huskydog Club Member Posts: 5,460 ✭✭✭✭✭
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    edited May 2016 #110

    Personally, I can't understand this "demand" from a small number of members for a detailed explanation or "concise statement/update" from the club of the technical workings of and issues with their website.

    If the website has issues - there are people in place to fix it.

    If it's working, then as a customer I use it. If it isn't, I have alternatives.

    If I go into a shop to buy a telly, I don't start asking where the components come from, how/where they were assembled, how it all works - I just want to buy and use a telly.

    If my telly goes wrong, an engineer comes & fixes it.

    I don't ask the engineer for a "concise statement/update" on what was wrong with my telly and details of what he has done to fix it!!

    Cheers

    Bugs 

     

    So, it's wrong to ask questions then !!!

    If a forum is going to be unusable (by keep crashing )then i will find another ( not your's)

  • Bugs
    Bugs Forum Participant Posts: 480
    100 Comments
    edited May 2016 #111

    Husky

    Where did I say it's wrong to ask questions?

    Cheers

    Bugs

  • MichaelT
    MichaelT Forum Participant Posts: 1,874
    1000 Comments
    edited May 2016 #112

    Personally, I can't understand this "demand" from a small number of members for a detailed explanation or "concise statement/update" from the club of the technical workings of and issues with their website.

    If the website has issues - there are people in place to fix it.

    If it's working, then as a customer I use it. If it isn't, I have alternatives.

    If I go into a shop to buy a telly, I don't start asking where the components come from, how/where they were assembled, how it all works - I just want to buy and use a telly.

    If my telly goes wrong, an engineer comes & fixes it.

    I don't ask the engineer for a "concise statement/update" on what was wrong with my telly and details of what he has done to fix it!!

    Cheers

    Bugs 

     

    Write your comments here...Well I do ask what the problem was for 2 reasons, first to make sure I am not getting ripped off and secondly if the issue re-occurs I would have an idea what the problem was and if it were possible to fix it myself rather than
    get an engineer out.  I am not saying we would be able to fix the CC website but as members who pay a fee I think we are entitled to a decent explanation in laymens terms what the problem was, how it was fixed and what we can expect in future i.e. was it a
    permanent fix or a patch until a proper fix can be administered.

  • Bugs
    Bugs Forum Participant Posts: 480
    100 Comments
    edited May 2016 #113

    I agree MichaelT - a reasonable explanation in layman's terms is what most of us would expect.

    I was making the point about the degree of explanation apparently being demanded by some members, which seems to go beyond that.

    Cheers

    Bugs

     

    PS - did you see this post from Rochelle?

    http://www.caravanclub.co.uk/community/discussions/club-talk/club-products-services/Club-Together-is-back-online---24-May/rt/1481928/

  • Kennine
    Kennine Forum Participant Posts: 3,472
    1000 Comments
    edited May 2016 #114

    Why is so many people becoming so animated because a forum has intermittant faults. Either put up with them until they are fixed or use an alternative forum.-- The CC IT dept have been working to fix the problems on what is by now an outdated and antiquated forum. I dont envy them their task. But thats the way it is. 

    There has been promised, a completely new forum which will run perfectly, so until that happens each poster has 2 alternatives Stay or Go Elsewhere --- It really is as simple as that.

    K Cool

  • huskydog
    huskydog Club Member Posts: 5,460 ✭✭✭✭✭
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    edited May 2016 #115

    "Personally, I can't understand this "demand" from a small number of members for a detailed explanation or "concise statement/update" from the club of the technical workings of and issues with their website."

    It was that bit that gave it away .........................

     

  • Bugs
    Bugs Forum Participant Posts: 480
    100 Comments
    edited May 2016 #116

    "Personally, I can't understand this "demand" from a small number of members for a detailed explanation or "concise statement/update" from the club of the technical workings of and issues with their website."

    It was that bit that gave it away .........................

     

    Where does it say don't ask questions?

    That was a specific comment on the (in my view unnecessary) degree of technical information that a small number of members seem to be demanding.

    Cheers

    Bugs

  • huskydog
    huskydog Club Member Posts: 5,460 ✭✭✭✭✭
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    edited May 2016 #117

    "Personally, I can't understand this "demand" from a small number of members for a detailed explanation or "concise statement/update" from the club of the technical workings of and issues with their website."

    It was that bit that gave it away .........................

     

    Where does it say don't ask questions?

    That was a specific comment on the (in my view unnecessary) degree of technical information that a small number of members seem to be demanding.

    Cheers

    Bugs

    What ever...........................................

  • eurortraveller
    eurortraveller Club Member Posts: 6,829 ✭✭✭
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    edited May 2016 #118

    Brittany Ferries had a ship out of action. It broke down. It got mended though it took  two weeks. Should I ask them for a detailed technical explanation ?

  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
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    edited May 2016 #119

    Why is so many people becoming so animated because a forum has intermittant faults. Either put up with them until they are fixed or use an alternative forum.-- The CC IT dept have been working to fix the problems on what is by now an outdated and antiquated
    forum. I dont envy them their task. But thats the way it is. 

    There has been promised, a completely new forum which will run perfectly, so until that happens each poster has 2 alternatives
    Stay or Go Elsewhere --- It really is as simple as that.

    K Cool

    I guess this is your idea of a polite post K. 

  • huskydog
    huskydog Club Member Posts: 5,460 ✭✭✭✭✭
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    edited May 2016 #120

    Brittany Ferries had a ship out of action. It broke down. It got mended though it took  two weeks. Should I ask them for a detailed technical explanation ?

    Not according to BugsWink. Use left and right arrows to navigate.

  • cyberyacht
    cyberyacht Forum Participant Posts: 10,218
    1000 Comments
    edited May 2016 #121

     I don't think anyone is expecting a line by line explanation but something along the lines of " a conflict in the underlying page code caused the server to crash corrupting the CT database which took 'x' days to repair". 

    An estimate of when the new forum is to be implemented would also be welcome as it is now two months past the original promised date.

    Is it, as many of us suspect, that they really haven't a clue and are stumbling along from one digital crisis to another?

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