So, what happened this time?
Comments
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"we can only apologise"
I don't come on here very often these days, but have visited twice in the last week or so for reasons other than this forum, only to find the place out of order yet again and a host of the usual inevitable moans on CT.
'We can ONLY apologise" is not true. You, (the Club that is) can actually do more than keep apologising. Those responsible can get off their collective bottoms and do something to raise the execrable standards prevalent in running
the Club web site.Apologies, oft repeated, are just 'noise'.
Peter C.
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Lets not beat about the bush. ITS GARBAGE, isn't it? IanH started a thread recently about what we get for our membership fee. I wouldn't mind the whole lot of it going towards a decent website, not just forum wise because then I think I might want the other
£47 spent on better things, so stop treating us with contempt as it really is an embarrasement.0 -
Hi everyone. We are currently experiencing intermittent website outages which is effecting the ability to login to Club Together and CL search. We are working to fully resolve this issue and we can only apologise for any disruption and inconvenience
caused.I would say that is rather self-evident, Johnathon........
As you will see from numerous posts, most of your employer's members want to know what the repeated problem is and why you (the CC) appear to be unable to fix it.......despite employing a large number of 'IT staff' at our expense.
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It's a bit like the old saying ,the CC couldn't organise a drinking competition in a brewery
is it another "sorry"
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A-OK?????.......SILLY BOY !!! ..
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Or this time? Back on around 2110 on Thurs 19.5.16. Will it still be here in the morning? Will we get the same old meaningless platitudes? One of those answers will definitely be 'Yes'.
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Any business which employs a website as a major part of communication with customers should ensure a system for back up and disaster recovery is available. If the business doesn't then it actually plans to fail. The downtime experienced by customers of
the CC, quite frankly, is unacceptable and members should be provided with the cause of the problems, a proposed recovery procedure, evidence that any kind of disaster recovery system exists and a timeframe for implementation of the proposed fixes. Anything
less is unacceptable.0 -
If we are members of the Caravan Club we should be entitled to a full explanation or are we customers that are being fobbed off with excuses? It really is about time this matter was sorted out and the members given the service they are paying for! At the
moment I feel like a customer that a company doesn't really care about.0 -
To borrow a quote from someone on another forum presumably the CC tried to take the forum server up a steep hill and, well we al know what happened to the chairmans caravan when he tried that! I am on a number of leisure and professional forums and the whole
lot combined have less downtime in a year than this has in a week. It is simply a rubbish service to its members.0 -
Absolutely laughable. How many times have we seen should be OK now.
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What a lot of beating of breasts and gnashing of teeth over a bit more outage ( we used to have cuts but that was too precise )
The CC worked fine before web sites were invented and it works fine when the website is off. Some would say better.
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What a lot of beating of breasts and gnashing of teeth over a bit more outage ( we used to have cuts but that was too precise )
The CC worked fine before web sites were invented and it works fine when the website is off. Some would say better.
It didn't work fine with the website down, Bobr. The forum matters least of all but for some time the booking system was down which affected many people and the business of selling pitches. More importantly, in my view, it was impossible to access the individual CL pages and CL owners were losing bookings. CC has let the CL owners down big time.
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What a lot of beating of breasts and gnashing of teeth over a bit more outage ( we used to have cuts but that was too precise )
The CC worked fine before web sites were invented and it works fine when the website is off. Some would say better.
That is a bit like saying the world worked fine before the advent of satellite communications or air travel. Things move on, we evolve and systems are put in place, that when missing can cause disruption and lost revenue.
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The handbook and telephone were still working. I find that it's quicker and easier and you can ask questions but heyho I'm just an old guy.
I am too. However, if everyone wanted to use the phone on booking day they would need a lot more lines. It would be interesting to know if they increased the number during this recent website down time.
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Honestly, I've never encountered a website like this anywhere else - ever. It's bloody frustrating! Yes, I could use the handbook and phone, or the app (yeah, right - apparently there are 0 sites in our area. The 2 CLs beg to differ) but if the CC provide a website and booking facilities, they should work.
As far as I'm concerned, I pay membership fees to use the CC as a portal to book sites. Last week I couldn't do that as the website was down, and then the phone lines too! The app is next to useless. This week, I went online to check the forum for a thread I'd been following regarding our holiday next month. I couldn't do that. Then I went to check a CLs details later that day. I couldn't do that either. Last night i tried to use the Fast Book system. I got an error message. And when I wanted to read a review of a site? Guess what! No can do!
Please, please, please can this be sorted? I'm not threatening to chuck in my membership, I am a huge fan of CC sites and CLs and CT has some amazing members with so much to offer in experience and help. It would be such a shame to drive them all away with these infuriating outages. I just want it to work!
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Where we live the internet speed varies between slow and stop and the mobile phone signal is unreliable so perhaps we are not so dependant on this modern stuff. I find it reassuring that pilots always have the old fashioned navigation systems running so
that when the computer throws a moody they don't go into headless chicken mode0 -
HELLOOOO ! everyone
nice to see ou all again 0 -
Well I'm a glass half full !
Some half empty
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Well at least it's working for the moment, but will it last. Have even been getting Error messages already!!!
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