New caravan

cabbiemick
cabbiemick Forum Participant Posts: 297
edited December 2015 in Caravan & Motorhome Chat #1

can someone help my wife and i are picking our new caravan up on the weekend  when we ordered a special edition the dealer got the caravan in today and we went to have a look to our dismay it was not a special limted edition the dealer said to still
pick it up and he will sort it but it will take eight weeks we are so disaponted if we had not paid such a high depoist i think we would of walked away my wife is upset

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Comments

  • JillwithaJay
    JillwithaJay Club Member Posts: 2,485 ✭✭
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    edited December 2015 #2

    If it's not what I ordered then I would flatly refuse to touch it. Are they hoping that you'll agree to keep it?  What do they expect you to do with it if it isn't what you ordered and paid a deposit on?

    If you paid your deposit by credit card, can you not get your deposit back and tell them you wish to cancel the order?

    150 pixels photo ba9efc87-643d-42da-9817-e5b5ead08e3e_zpsf5f9425f.png

     

  • cabbiemick
    cabbiemick Forum Participant Posts: 297
    edited December 2015 #3

    thats what i think but dont know were we stand legaly we are part exchanging and payiny the rest cash its just sad its spolit what should of been a nice time

  • Mitsi Fendt
    Mitsi Fendt Forum Participant Posts: 484
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    edited December 2015 #4

    It's not what you ordered. Keep your  p x caravan and walk away. Tell the dealer that to contact you when what you ordered arrives. Do not accept what you don't want.

  • huskydog
    huskydog Club Member Posts: 5,460 ✭✭✭✭✭
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    edited December 2015 #5

    if you ordered a special edition model, and it says that on your paperwork ,and you do not have that then walk away

     

  • Pippah45
    Pippah45 Forum Participant Posts: 2,452
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    edited December 2015 #6

    The dealer is in breach of contract - walk away till he produces what  you want - or you find someone who will.  Very disappointing but sadly this seems not to be an isolated case. 

  • Tigi
    Tigi Forum Participant Posts: 1,038
    500 Comments
    edited December 2015 #7

    If its not what you ordered, two choices, first walk away and refuse to accept it or negotiate a discount if you feel that may alleviate your disappointment. I would suggest you check the retail price of the caravan you are being offered against what you
    ordered.

  • cabbiemick
    cabbiemick Forum Participant Posts: 297
    edited December 2015 #8

    thanks for advice apparrantly accordding to the dealer it is a special edition but without the cushions and grapics outside and i had some work carried out on the van a twin saterlite inlet and a small bedrom table put on so i think i have to have it as
    he wont be able to sale it 

  • Trini
    Trini Forum Participant Posts: 429
    edited December 2015 #9

    Surely you instructed the dealer as part of the contract to do these extra parts on the Special Addition van and he has done them not on the van you contracted him to supply and its his error he did the work on the wrong van.

    If he as a dealer doesnt know the difference between a standard van and a SE he is an indiot.

    If youre a member of the CC speak to the legal helpline

     

  • cabbiemick
    cabbiemick Forum Participant Posts: 297
    edited December 2015 #10

    i will  contact the caravan club tomorow thanks ithe dealer cant understand why my wife is upset and not happy not that it matters how much the caravan was but it justa bit under 30 grand

  • Wildwood
    Wildwood Club Member Posts: 3,582 ✭
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    edited December 2015 #11

    If the caravan is not exactly what you ordered there is no requirement for you to accept it and unless they can provide your specified order then after a reasonable period then you are entitled to your deposit back.

    If extras were added by the dealer to the wrong caravan this is not your problem but they can always use them as an incentive when selling elsewhere.

    I would not take the caravan offered on loan as there are far too many pitfalls. What happens if it suffers any damage from use  or accident?

    I would listen to the clubs legal advice who should be able to get your wording right.

     

  • Tyre Fitter
    Tyre Fitter Forum Participant Posts: 21
    edited December 2015 #12

    Refuse the caravan,,30k is a lot of money & you are entitled to your deposit back,,it sounds to me like the dealer as dropped a boo boo & is trying to palm you off with something else.Tell them the deal is off unless they can get the van you ordered,if you
    take the van he has offered you you won't be happy with it & you & your wife will be disapointed.

    Andy

  • briantimber
    briantimber Forum Participant Posts: 1,653
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    edited December 2015 #13

    >>>>I would listen to the clubs legal advice who should be able to get your wording right.<<<<

    This is sound advice cabbiemick, definately the way to go.....Cool

  • Boff
    Boff Forum Participant Posts: 1,742
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    edited December 2015 #14

    i will  contact the caravan club tomorow thanks ithe dealer cant understand why my wife is upset and not happy
    not that it matters how much the caravan was but it justa bit under 30 grand

    Actually I think that this vital.   As spending on a credit card  protects you up to  £30k.   You should do nothing until you get proper legal advice as others have said.   It sounds like your dealer is trying to rush you into handing over the money.  If
    you do you will loose the best lever you have.  

  • rogher
    rogher Forum Participant Posts: 609
    500 Comments
    edited December 2015 #15

    It’s difficult to advise without knowing all the details. There’s nothing to sat that a rogue dealer is involved here, although it might be prudent to assume the worst. I’d offer only part payment and withhold the remainder until it’s all sorted.

  • TheAdmiral
    TheAdmiral Forum Participant Posts: 506
    edited December 2015 #16

    Yes, call the Legal eagles at Grimstead House, my view is if it's not what you ordered I think you should demand your deposit back. Eight weeks on the other hand will give you plenty of time to start 2016 with a new van for the new season

    Admiral

  • DSB
    DSB Club Member Posts: 5,677 ✭✭✭
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    edited December 2015 #17

    Really sorry to hear this story.  I agree with the above posts.  I would say you have no obligation to purchase the van and I would contact the legal people at East Grinstead.  Do let us know how you get on.

    David

  • cabbiemick
    cabbiemick Forum Participant Posts: 297
    edited December 2015 #18

    thankyou for all your advice after speaking to the caravan club we have rejected the caravan they said they will give us a refund its just left us feeling a bit down dont know how the dealer did not notice it was not one of there special edition and it took
    us to point it out to them

  • JillwithaJay
    JillwithaJay Club Member Posts: 2,485 ✭✭
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    edited December 2015 #19

    Glad to hear you've got a positive result.  Hope you don't have to wait too long before getting the van you really want and can then move on and enjoy your hobby.

    150 pixels photo ba9efc87-643d-42da-9817-e5b5ead08e3e_zpsf5f9425f.png

  • cabbiemick
    cabbiemick Forum Participant Posts: 297
    edited December 2015 #20

    going to look at new lunar delta ti sunday

  • briantimber
    briantimber Forum Participant Posts: 1,653
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    edited December 2015 #21

    Good luck cm, don't rush into anything, you have plenty of time make good use of it......Cool

  • paul56
    paul56 Forum Participant Posts: 937
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    edited December 2015 #22

    Great to hear the positive result you had. Seems they really tried it on didn't they. Good hunting for a new van. 30k will buy you a cracker and don't accept second best and get the layout etc you want.Smile

  • Pippah45
    Pippah45 Forum Participant Posts: 2,452
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    edited December 2015 #23

    So glad you didn't have to settle for something you weren't happy with - what a nerve to try and bully you when they were in the wrong.  I hope you find something that really suits you and cheers up your wife! 

    Another fine example of the great advice given on CT and by the CC! 

  • Wildwood
    Wildwood Club Member Posts: 3,582 ✭
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    edited December 2015 #24

    The Lunar looks a great caravan and was Practical Caravans model of the year. Hope you like it.

  • Oldgirl and Staffy
    Oldgirl and Staffy Forum Participant Posts: 414
    edited December 2015 #25

    The dealer is in breach of contract - walk away till he produces what  you want - or you find someone who will.  Very disappointing but sadly this seems not to be an isolated case. 

    ...Absolutely right.  If the dealer is not providing you with what you contracted to purchase then you can demand that either he does or you want your deposit back immediately.  If in doubt, contact the Citizen's Advice Bureau who will confirm this.

  • Kerry Watkins
    Kerry Watkins Forum Participant Posts: 325
    100 Comments
    edited December 2015 #26

    Good news in the end although a stressful time. I agree with everyone else, take your time to find something you really like and will be happy with. It does appear as the dealer had made a mistake and tried to fob you off - very poor in my opinion

  • cabbiemick
    cabbiemick Forum Participant Posts: 297
    edited December 2015 #27

    my wife and i would like to thank you all for the nice responses and useful help it was ashame it ended like this we have been caravaning for over 20 years and change our van on a regular bases this as beeen the worst time we have ever had still cant belive
    the dealer never noticed it was not what we orderd and we had to point it out today we went to look at lunar delta ti we loved had upholstery upgrade fingers crossed we get it in april

  • Wildwood
    Wildwood Club Member Posts: 3,582 ✭
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    edited December 2015 #28

    my wife and i would like to thank you all for the nice responses and useful help it was ashame it ended like this we have been caravaning for over 20 years and change our van on a regular bases this as beeen the worst time we have ever had still cant belive
    the dealer never noticed it was not what we orderd and we had to point it out today we went to look at lunar delta ti we loved had upholstery upgrade fingers crossed we get it in april

    Hope all goes well but Lunar were a bit late delivering ours. I note the Delta has won again with Caravan Magazines best layout.

  • Wildwood
    Wildwood Club Member Posts: 3,582 ✭
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    edited December 2015 #29

    My father in law lived to 96 and my mother is 91. They both assumed tbey would not ladt that long and have renewed a lot they thought would see them out. You should simply replace what you want when you feel it is time to do so or when you want and make
    your life as easy as possible as you have earned it.

  • young thomas
    young thomas Club Member Posts: 11,357 ✭✭✭✭✭
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    edited December 2015 #30

    my wife and i would like to thank you all for the nice responses and useful help it was ashame it ended like this we have been caravaning for over 20 years and change our van on a regular bases this as beeen the worst time we have ever had still cant belive
    the dealer never noticed it was not what we orderd and we had to point it out today we went to look at lunar delta ti we loved had upholstery upgrade fingers crossed we get it in april

    Hope all goes well but Lunar were a bit late delivering ours. I note the Delta has won again with Caravan Magazines best layout.

     

    with a rear double bed thats only 6' 0" long?

    hardly groundbreaking stuff......

  • DSB
    DSB Club Member Posts: 5,677 ✭✭✭
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    edited December 2015 #31

    my wife and i would like to thank you all for the nice responses and useful help it was ashame it ended like this we have been caravaning for over 20 years and change our van on a regular bases this as beeen the worst time we have ever had still cant belive
    the dealer never noticed it was not what we orderd and we had to point it out today we went to look at lunar delta ti we loved had upholstery upgrade fingers crossed we get it in april

    Thank you for your response Cabbiemick, and I'm really pleased that the good folk at East Grinstead gave you good advice and the confidence to do the right thing.  Please to hear that you have your sights set on another van, and hope this one works out for
    you.

    David

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