Please help - motorhome damaged whilst in garage for repair

julieandrews333
julieandrews333 Forum Participant Posts: 2
edited July 2016 in Motorhomes #1

i realy need help i took my motorhome to a garage for a new cluch and it came back with a broken window and the silver frame thats around the outside has been pushed off and a blue paint on the cab top were its hit something . 

i dont know were to go next 

Comments

  • Rubytuesday
    Rubytuesday Forum Participant Posts: 952
    edited July 2016 #2

    We had similar treatment when ours went in for routine M O T and something to do with the excelerator pedal , the van looked like someone had been sleeping in it dirty toilet used (we never used i) and bolts missing off engine only noticed when it was started up, numerous other things as well , there attitude and I quote , can you prove it wasen't like this when brought in Anyway we contacted the very top in Peugeot explaining and and enclosing photos 

    They were onto it straight away within days gave us permission to take it to any garage of our choice at any cost and they would cover it , it was eventually soughted but only after missing a number of holidays which Peugeot compensated us for

    The Peugeot dealer where it was taken do not any longer service or repair motorhomes if your van is under warranty contact the makers head office by  email  it worked for us 

    good luck 

    Roobz 

  • Bakers2
    Bakers2 Forum Participant Posts: 8,196 ✭✭✭
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    edited July 2016 #3

    Did you point this out to the 'repairer'? What did they have to say? If not why not? Citizens Advice may be able to help or local trading standards office. Was this a 'repairer' you'd used before?

    Sorry more questions no answers at this stage.

  • NickyKnix
    NickyKnix Forum Participant Posts: 70
    edited July 2016 #4

    Hi there julieandrews333,

    I am sorry to hear about your experience.  That is awful.

    Hopefully you will get some satisfaction or compensation.

    If not, as a member, you are able to use the Legal Helpline.

    Please feel free to call Membership Services and they will be happy to give you the phone number.

    The number is 01342 318813 and the lines are open from 8.45am to 6pm.

    I hope that helps and that you get this resolved as soon as possible.

  • Bakers2
    Bakers2 Forum Participant Posts: 8,196 ✭✭✭
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    edited July 2016 #5

    Wow nice quick response from the club ?.

    Hopefully you'll get it resolved without too much further grief.  Do keep us posted as things progress.

  • TJ49
    TJ49 Forum Participant Posts: 39
    edited July 2016 #6

    When we take our Autotrail to the local Fiat dealer for service they come out and take pictures of the outside. This is  obviously to safeguard themselves.

    Perhaps we should take pictures ourselves at the same time.

  • ABM
    ABM Forum Participant Posts: 14,578
    1000 Comments
    edited July 2016 #7

    Thats  A  good  use  for  CCTV  if  the  garage / dealer  has  it.  Walk  round  with  the  Receptionist  or  whoever  and  both  point  out  any  scratches,  dents  etc  on  booking  in.  Then  do  the  same on  collection  ==> that  should  satisfy  everybody 
    on  external  side  of  things  at  least.

    B

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