Sulking Powrtouch

Puffernutter
Puffernutter Forum Participant Posts: 14
edited November 2016 in Caravans #1

I have a secondhand 868B Powrtouch electronics system with rollers with remote actuation.



I have fitted the system to the caravan as per the instructions (even ensuring I have the A1+, A2+ etc., correctly connected!) I know that's a common error!



Battery volts are good and there are no LED signals other than I would expect (e.g. Green Steady on the controller)



The controller and handset are linked by a cable with 3.5 stereo jacks (I was told when I bought it, the unit would communicate remotely). I did see the unit demonstrated, so I know the motors and actuators all work from the handset to the controller.



The handset powers up as stated (LEDs flash as expected, when requesting the actuators to move, the sequence (on the handset is correct), however there appears to be no communication between the handset and main controller as the actuators don't move,
nor do the rollers turn when any button is pressed.

Having read through the installation/user instructions, I wonder if there is a problem with the cable?  If I take the battery out of the handset I'm assuming it should get power from the controller, so is that a test to see if there is a hardware communications
plroblem?



Aside from that,

Does anybody have any suggestions please?

This is a surprise Christmas present for my daughter. (certainly will be a surprise when it doesn't work!)

Cheers

Peter

Comments

  • Boff
    Boff Forum Participant Posts: 1,742
    1000 Comments
    edited November 2016 #2

    Can't really help you, except to say when I refitted an ancient powrtouch to our caravan I rang them up for some advice and they were really helpful. 

  • MeatHome
    MeatHome Forum Participant Posts: 54
    edited November 2016 #3

    Have you ascertained that the isolation switch is making good contact

  • omendri
    omendri Forum Participant Posts: 75
    edited November 2016 #4

    Peter

    Give Powrtouch a ring. Youy will find them to be most helpfull. Almost certainly they will talk you through "it" and point you in the right direction. They will not be concerned that it is a used unit.

    Ome "n" Dri

  • skodaman
    skodaman Forum Participant Posts: 141
    edited November 2016 #5

    as far as i can remember if the unit has not been activated by the remote hand set it shuts itself down ,you will need to turn off the power  switch off for a few minutes and then turn it  back on and try again ,,,,good luck

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited November 2016 #6

    It did on my past one bought 2005 and also on the present one bought last year

  • Puffernutter
    Puffernutter Forum Participant Posts: 14
    edited November 2016 #7

    Thank you for all the suggestions.  I know it used to work! I have checked the battery voltage at the battery and at the controller and both are OK.

    It seems the handset is just not talking to the controller. I'll call Powrtouch in the morning. 

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited November 2016 #8

    I presume you have gone through the synchronisation procedure? 

  • Puffernutter
    Puffernutter Forum Participant Posts: 14
    edited November 2016 #9

    I had an e-mail from Powrtouch today and I agree, they are very helpful. The wanted me to be at the caravan, which was difficult as it was 15 minutes away, so we did it by e-mail and he suggested a way to re-map the handset.

    Well on the 4th or 5th attempt it mapped and I was able to motor the rollers in. Then it de-mapped (is that a word) and I had to turn the power off, wait a while, turn it back on again and after a few attempts re-mapped and I could motor the rollers back
    (phew!)

    So it can work when it wants to - not sure what's causing the unreliability though! See what Powrtouch think tomorrow!

    Cheers

    Peter

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited November 2016 #10

    Is the aerial wire well placed? Or where you using the umbilical? 

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