Alko Axle Problems

georgevan
georgevan Forum Participant Posts: 17
edited September 2016 in Caravans #1

I am the owner of a 2013 Bailey Unicorn 2 Cadiz and have just been told that I will require the axle to be removed and sent back to Alko for refurbishment.

This will mean the caravan being off the road for 6 to 8 weeks and a cost of about £1000.

Is this due to bad design/production of the axle or the caravan layout ? - the gas locker, fidge and cooker are on the side that has failed.

Is this what we should expect from a 3/4year old caravan?

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Comments

  • ValDa
    ValDa Forum Participant Posts: 3,004
    1000 Comments
    edited September 2016 #2

    Though our caravan is now sixteen years old, we noticed a 'lean to one side' within a week of taking it home brand new.  Fortunately, at the time, it was sorted out by Alko/Swift without cost to us, and done very quickly because we were due to go on holiday.  It was actually done twice - a replacement axle assembly sent up to our dealer by Alko had the same problem (twisting of the inner rubbers which given the 'suspension' effect) as the one it replaced, so at that point Swift insisted it be towed back to Alko on a low loader, repaired with a complete new axle assembly, not refurbished, and returned within the same week - and it was.  The whole thing was sorted out within two weeks by our fantastic local dealer, Swift, and Alko.

    There are many other posts about what is obviously an on-going design problem.  We were told a 'whole batch' was faulty!

    If it's a similar problem of a 'lean', I wouldn't expect it from a caravan of any age and think it's an inherent fault, and would fight hard, quoting posts such as this one:  Alko axle problems and other similar ones which you can find by googling.

    There are other posts related to over-heating wheel bearings - but the cost you quote sounds like a whole axle replacement, rather than just two sets of wheel bearings.

  • ValDa
    ValDa Forum Participant Posts: 3,004
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    edited September 2016 #3

    Now there are two threads about the same subject.  Is it possible to combine them?

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited September 2016 #4

    I am the owner of a 2013 Bailey Unicorn 2 Cadiz and have just been told that I will require the axle to be removed and sent back to Alko for refurbishment.

    This will mean the caravan being off the road for 6 to 8 weeks and a cost of about £1000.

    Is this due to bad design/production of the axle or the caravan layout ? - the gas locker, fidge and cooker are on the side that has failed.

    Is this what we should expect from a 3/4year old caravan?

    Write your comments here...If your van is just 3years old then unless it was because of a "mishap" on your part I would think it would be covered by "not fit for purpose" and Alko and your dealer should take the hitq

  • zakattak
    zakattak Forum Participant Posts: 7
    edited September 2016 #5

    DO not send the van to Bailey factory ,Ours has been away for over 18 weeks (6 to 8 weeks is a joke)

  • georgevan
    georgevan Forum Participant Posts: 17
    edited September 2016 #6

    Just heard from the insurance company that it is not covered as it does not look like pothole damage. If it was pothole damage thre would seemingly be other signs such wheel and mover damage.

    It looks to me as a design or production fault but will AlKo accept  reponsibility.

    Somehow I think I will have to payout over £1000 for repairs

    I will not be buying the new Bailey this year or anything with an AlKo axle

     

  • crusader
    crusader Forum Participant Posts: 299
    100 Comments
    edited September 2016 #7

    I am the owner of a 2013 Bailey Unicorn 2 Cadiz and have just been told that I will require the axle to be removed and sent back to Alko for refurbishment.

    This will mean the caravan being off the road for 6 to 8 weeks and a cost of about £1000.

    Is this due to bad design/production of the axle or the caravan layout ? - the gas locker, fidge and cooker are on the side that has failed.

    Is this what we should expect from a 3/4year old caravan?

    Write your comments here...If your van is just 3years old then unless it was because of a "mishap" on your part I would think it would be covered by "not fit for purpose" and Alko and your dealer should take the hitq

    fit for purpose is only for the first 30 days I think you will find, but you could try trading standards 

  • CurlylandJan
    CurlylandJan Forum Participant Posts: 16
    edited October 2016 #8

    Hi, we also have a unicorn cadiz 2 2013 and have what they term a relaxed axle, ours is also not covered by warranty as we purchased the van in Oct 2012 therefore they are saying it is over the 3 year warranty. The dealer where we have the van serviced has
    been in touch with alko and bailey but no joy as they wont take responsibility, therefore the bill is over to us as they state it could be due to  potholes or overloading.  The bill for new axle and fitting comes out at £1,230 ouch. By the way ours in the
    other side to yours by the door, also not what we expected from a relitively new van  

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited October 2016 #9

    Time to trade in perhaps?

  • Wildwood
    Wildwood Club Member Posts: 3,582 ✭✭✭✭
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    edited October 2016 #10

    Hi, we also have a unicorn cadiz 2 2013 and have what they term a relaxed axle, ours is also not covered by warranty as we purchased the van in Oct 2012 therefore they are saying it is over the 3 year warranty. The dealer where we have the van serviced has
    been in touch with alko and bailey but no joy as they wont take responsibility, therefore the bill is over to us as they state it could be due to  potholes or overloading.  The bill for new axle and fitting comes out at £1,230 ouch. By the way ours in the
    other side to yours by the door, also not what we expected from a relitively new van  

    Get as many similar complaints off the webb, tell the dealer the axle was defective and the number of failures reported by others shows this. Tell the dealer that Under The Sale of Goods Act you require reimbusement and if not forthcoming you will be isduing
    a small claims court summons. Very doubtful they will defend it but cost to you is modest for them though it is more than your claim.

  • swiftphil
    swiftphil Forum Participant Posts: 8
    edited October 2016 #11

    Hi georgevan Your insurance company is qute right about pothole damage, when this occurs there is almost always internal damage ie split floor, split funiture and even furniture pulling away from thye wall all caused by the shock.  I hit a pothole at a mere
    5 miles an hour and the damage was all of the above plus it totallydestroyed the suspaension on one side.   

  • georgevan
    georgevan Forum Participant Posts: 17
    edited October 2016 #12

    The caravan was inspected by the insurance company's engineer and no evidence of pothole damage was found so it is not covered. The engineers opinion is that partial collapse of the axle is due to
    premature failure of the preloaded bush on that side of the axle.

    This safety issue is now with Bailey so I will have to wait and see what happens next.

    i am not sure if just a replacement axle would give me peace of mind to go long distance touring with this van - when it fail again?

    All Bailey Unicorn 11 owners beware

     

     

  • Wildwood
    Wildwood Club Member Posts: 3,582 ✭✭✭✭
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    edited October 2016 #13

    The caravan was inspected by the insurance company's engineer and no evidence of pothole damage was found so it is not covered. The engineers opinion is that partial collapse of the axle is due to
    premature failure of the preloaded bush on that side of the axle.

    This safety issue is now with Bailey so I will have to wait and see what happens next.

    i am not sure if just a replacement axle would give me peace of mind to go long distance touring with this van - when it fail again?

    All Bailey Unicorn 11 owners beware

     

     

    The ALKO axle is the standard on most caravans so changing makes does not help. It does look like a fault on a small minority so I would not expect the same from a replacement. If they were that bad there would be caravans everywhere with the same problem
    and this is not the case.

  • georgevan
    georgevan Forum Participant Posts: 17
    edited October 2016 #14

    I hope "Wildwood " is correct but I think the Unicorn 1 had a 1600kg axle istead of the 1500kg fitted to the Unicorn 11. Strange with a Max Laden Mass of 1498kg

    My Unicorn 11 is an early one so there may be more to follow - I hope there is not.

    An esy check is to try to put your fingers between the top of the tyre and the wheel arch. Two or three fingers gap would seem to be normal. On the "bad side" of mine there was only room for about one finger.
    If you are worried get it checked

  • ValDa
    ValDa Forum Participant Posts: 3,004
    1000 Comments
    edited October 2016 #15

    i am not sure if just a replacement axle would give me peace of mind to go long distance touring with this van - when it fail again?

     

    Re my earlier post in this thread, our axle was replaced fifteen years ago in May 2001 - and since then we've done at least 65,000 miles without a single problem related to the axle.

  • jasonsc2000
    jasonsc2000 Forum Participant Posts: 3
    edited October 2016 #16

    Hello everyone,



    Have a Bailey unicorn Vigo, and yes we have just had to have a new axle fitted, £940 inc labour. Only had it 16months. We were told by the dealer it's been overloaded, this is our third bailey and we have never had this issue, the side were the the cooker,
    microwave, gas bottles and water system is, had no clearance hardly above the tyre, having had the new axle fitted I have noticed that that same side as less of a gap than the door side, and the van is empty.


    The farther in law Also has a Vigo and it looks like he has got the same issue and Carrys little in the van, it looks like his may have dropped on the same side. It's in for its first service at the beginning of November, so let's see. Looks like a bad
    design on the unicorns, having the gas bottles over the axle, cooker, microwave and water and heating system.

  • georgevan
    georgevan Forum Participant Posts: 17
    edited October 2016 #17

    The caravan has been checked again is accordance wiith Bailey Caravan instuctions and there is
    still no evidence of "pothole" damage. They have told me that the onle way to be sure of the cause of the damage is to have a "strip report" on the axle. I am waiting for a reply from Al-Ko. Their first reaction was that the axle was out of
    warranty.

  • young thomas
    young thomas Forum Participant Posts: 11,356
    1000 Comments
    edited October 2016 #18

    I hope "Wildwood " is correct but I think the Unicorn 1 had a 1600kg axle istead of the 1500kg fitted to the Unicorn 11. Strange with a Max Laden Mass of 1498kg

    My Unicorn 11 is an early one so there may be more to follow - I hope there is not.

    An esy check is to try to put your fingers between the top of the tyre and the wheel arch. Two or three fingers gap would seem to be normal. On the "bad side" of mine there was only room for about one finger.
    If you are worried get it checked

    When the insurance company weighed your van, what did it weigh?

  • Sandgroper
    Sandgroper Forum Participant Posts: 210
    edited October 2016 #19

    Didn't Bailey move the gas bottle etc to try to counteract the heavy nose weight on the new AluTecs? It was an obvious 'sensible' move in loading terms but having all the heavies on one side must have been too much.

    It would be interesting to compare the offside and nearside weights. The axle as a unit might be OK but the weight distribution overloads one side, therefore Bailey's are partly responsible, surely.

     

  • kentman
    kentman Forum Participant Posts: 147
    edited October 2016 #20

    We have a series 3 Vigo which now has to go back to the factory due to an axle problem. Our friends have an identical van which had to go back in the summer for the same problem. Bailey/Alko clearly have a problem and should accept responsibility. Why is the CC not taking it up on behalf of affected members? I have also had the thought about the position of the gas bottle.

  • Sandgroper
    Sandgroper Forum Participant Posts: 210
    edited November 2016 #21

    I am sure that I read somewhere that the Club don't want to be a Union Rep for carvanners and I can understand that. But it should be concerned that what I would call real designer/engineering errors are being made. The Club test vans etc, including older
    vans.

    It certainly sounds as if there is a potential accident situation here, particularly if the van is fully loaded.

  • georgevan
    georgevan Forum Participant Posts: 17
    edited November 2016 #22

    I have contacted the Driver Vehicle Standards Agency (used to be the VOSA) and they been in contact with AlKo. We will have to wait to hear what they say after AlKo have looked at the caravan.

    I think I was lucky that the side only dropped by 12mm - if it had dropped enough to cause a tyre fire next to the gas locker or even enough to jam the wheel - it could have been a lot worse.

  • Landlubber
    Landlubber Forum Participant Posts: 65
    edited November 2016 #23

    Quite simply rubber suspensions are reaching the limits of what they can take. Add to the problem of uncontrolled sway and fitting low profile radial tyres that do nothing to relive stresss on suspensions systems, not to mention the stress on hitch couplings
    with friction damping. .As an Engineer I cringe at what they are up to - I could go on but not enough space here to put them all down.

  • georgevan
    georgevan Forum Participant Posts: 17
    edited January 2017 #24

    The latest I have heard is that Alko have inspected the axle on the caravan and that Bailey have requested a meeting to discuss the problem.

    After this meeting the results will be passed on to the Driver and Vehicle Standards Agency and then hopefully on to me.

    The caravan has been off the road since the 02nd of September pending a solution to this problem - I hope it is fixed for summer!

    I would advise anyone with a similar problem to go straight to the DVSA for guidance as Bailey and Alko do not seem to want to know.

  • xtrailman
    xtrailman Forum Participant Posts: 559
    edited January 2017 #25

    My first caravan had dampers and coil springs, it was the easiest caravan to tow I've ever had.

    Monza 1200s.

    I've never liked the modern rubber suspension, but not had one fail, yet.

  • ANDY MILLER
    ANDY MILLER Forum Participant Posts: 35
    edited January 2017 #26

    I bought a brand new 2014 Bailey Pursuit 560-5 and on our first holiday in Dorset 280 miles from home and three months old the near side tyre had burnt through the wheel arch and then the hot water pipe which was routed above in the wheel arch cavity, i first suspected the fault to be because the hot and cold pipes were crossing each other within the arch rather than running parallel thus pushing down slightly more on the arch. I luckily took photos showing very little tolerance between top of tyre and burnt through arch and mentioned this in my email for the warranty claim which was successful. 2 and a half years on another successful claim for leaking roof strap and i ask the service department check the axle clearance because I've never really been happy with the clearance only to be told that the axle has fatigued/ dropped implying it has been caused by over loading??? Dealer has informed Baileys and they won't entertain warranty claim unless Alko have inspected it which apparently i have to pay for £250-300 even though its still in Warranty?? Dealer hasn't forwarded my photos from original claim to Baileys yet which i believe proves the problem lies with the axle and was pre-existing from my first claim. Anyone with any knowledge on successful claims or links to people with same problem would be welcome.

  • ANDY MILLER
    ANDY MILLER Forum Participant Posts: 35
    edited January 2017 #27

    How are you getting on with the claim?

  • georgevan
    georgevan Forum Participant Posts: 17
    edited January 2017 #28

    I am expecting a reply from the DVSA at the end of the month (Jan 2017) following a meeting between Alko and Bailey.

    The more I look into the subject on the web the more I am convinced that there is a safety issue with Alko axles.

    When I get the reply/verdict I will post it on this discussion.

  • Johnpro
    Johnpro Forum Participant Posts: 2
    edited January 2017 #29

    Picked our Cadiz 2 (2013) yesterday. From its 4th year service.... just been told the same.

    Think I will be going straight to DVSA on Monday.

    as you can imagine we are not happy.

  • Ian Brearley
    Ian Brearley Forum Participant Posts: 15
    edited February 2017 #30

    My Lunar Clubman CK was almost 2 years old when my service engineer spotted (July 2016) that both tyres were wearing on the inside.

    The Van went back to the dealers in October for warranty work, FLOOR, LIGHTS, MIRROR and several other items and they declared the axle to be the cause of the tyre wear. The Axle went back to ALKO who produced the familiar "get out of jail card" of overloading and refused to accept that there was anything wrong with their substandard axle. Refurbishment and two new tyres came to over £600 and I am not in the least impressed.

    These ALKO axles are seriously dodgy.

  • catherinef
    catherinef Forum Participant Posts: 647
    edited February 2017 #31

    Maybe a group of you should make contact with the Club Legal or Technical Team for assistance.  There seems to be too many occurrances.

    Are these all single or twin axle vans?