"U" for Useless - or Utilities or Both?

Pippah45
Pippah45 Forum Participant Posts: 2,452
1000 Comments
edited August 2016 in General Chat #1

I have had an ongoing saga of trials with my electricity provider - as I know others on here have had - after several years of dissatisfaction with nPower in May I finally decided to walk with my feet and applied to Switch - "it only takes a few minutes" 
WHO do they think they are kidding??  My switch finally went ahead sometime in July to Scottish Power (who so far haven't put a foot wrong) but this week I received an apology from nPower that my final bill was still delayed.  So I dug back into emails and
found the apology and complaint number from one big white chief who had waived my last bill of some £60 mentioning my disbelief that things had still not been resolved - he promised to refer the matter to someone else and the net result has been that my last
£30 usage has also been waived.  Good result - although the amount of time I have spent complaining has been huge - all came at an extremely stressful family time for me - so £90 compensation doesn't seem brilliant but it obviously pays to keep at them and
demand compensation for time and energy spent chasing them! 

So folks - keep at them - you can get satisfaction if you complain loudly enough! 
Laughing

Comments

  • redface
    redface Forum Participant Posts: 1,701
    1000 Comments
    edited August 2016 #2

    It is also amazing how attentive they are when you ask them 'who is your regulator?'

  • Pippah45
    Pippah45 Forum Participant Posts: 2,452
    1000 Comments
    edited August 2016 #3

    I will remember that - although the regulator didn't help my daughter much when she had a problem a couple of years ago.  It seemed they moved when I started talking about being compensated for the disruption.  "Talking" - now that is a virtual impossibility
    - I did it by email. 

  • Merve
    Merve Forum Participant Posts: 2,333
    1000 Comments
    edited September 2016 #4

    Been with Scottish Power for years - no complaints!

  • Kennine
    Kennine Forum Participant Posts: 3,472
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    edited September 2016 #5

    Been with Scottish Gas for both Gas and Electricity for a very long time - No Problems at all. 

  • cyberyacht
    cyberyacht Forum Participant Posts: 10,218
    1000 Comments
    edited September 2016 #6

    I've been with nPower since I moved into this house thirteen odd years ago. Can't say I've had any problems. Plus the fact, with my solar panels, they pay me more than I pay them.

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