Monday's website outage

daniellec
daniellec Forum Participant Posts: 15
edited May 2016 in Club Products & Services #1

Hi everyone

Yesterday morning at around 10.10am we experienced a technical issue with one of our website databases. The rebuilding of the database has taken longer than expected, meaning that the website was completely unavailable until being restored today.

We’d like to reassure you that the database held website content only, so did not affect the transactional areas of the site. Any bookings made yesterday before 10.10am are not affected, and you can see details of these as normal by logging in to the website
and visiting the My Profile area.

We are very sorry for any inconvenience caused and thank you for your patience while our teams work hard to restore the website. We expect full website functionality to be restored later this morning.

Thanks

Danielle

Comments

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
    1000 Comments
    edited May 2016 #2

     ...... We expect full website functionality to be restored later this morning.

    ....

    That's something we've all been waiting for for a very long time Innocent

  • huskydog
    huskydog Club Member Posts: 5,460 ✭✭✭✭✭
    1000 Comments
    edited May 2016 #3

    So, basically someone pulled the plug out so they could plug in the vacuum cleaner!!!Undecided

  • jeffcc
    jeffcc Forum Participant Posts: 430
    edited May 2016 #4

    so the question arises Where were the data back ups one would expect a large company would have had? in case of such a scenario. And how/why did it take so long to restore if these back ups were in place?Surprised. Use left and right arrows to navigate.

  • Unknown
    Unknown Forum Participant
    edited May 2016 #5
    The user and all related content has been Deleted User
  • DavidKlyne
    DavidKlyne Club Member Posts: 13,859 ✭✭✭
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    edited May 2016 #6

    Danielle

    Thanks for the update, hopefully the IT crew can go home now and get some rest. 

    David

  • jeffcc
    jeffcc Forum Participant Posts: 430
    edited May 2016 #7

    cannot see anyone asking for heads to roll or claiming to  be an "expert AD" (unlike others) People are just asking the question which is surely what forums are for and as club members do you not think we are entitled to better service than an outage of the site for over 24hrs?

  • JohnathonWaples
    JohnathonWaples Forum Participant Posts: 30
    edited May 2016 #8

    cannot see anyone asking for heads to roll or claiming to  be an "expert AD" (unlike others) People are just asking the question which is surely what forums are for and as club members do you not think we are entitled to better service than an outage of
    the site for over 24hrs?

    Hi Jeff, apologies for any inconvenence caused due to the Club Together outage I can understand your fustration. Unfortunately this was a technical issue but rest assured that we're back!
    Happy 

  • Kennine
    Kennine Forum Participant Posts: 3,472
    1000 Comments
    edited May 2016 #9

    Most companies suffer Website outages. There is nothing unusual about that. It's up and running again with no lost data so I would suggest that no criticism should be levelled at Head office staff.. Well done staff for your hard work and for your update.
    Smile 

    K 

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,044 ✭✭✭
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    edited May 2016 #10

    Well they certainly get lots of practice fixing things! Loss of CT wasn't an issue, but I suspect for the membership as a whole, and not just the tiny minority who use CT, yet another relatively protracted down period must be frustrating. Be interesting
    to know if it affected automated bookings at the site end as well?

  • HelenandTrevor
    HelenandTrevor Forum Participant Posts: 3,221
    1000 Comments
    edited May 2016 #11

    Good to see we are back, thank you Danielle for the update.  And the IT team for all the hard work fixing the data base.

    Mind you the site being down meant my OH had my full attention and help with the work on our new kitchen. He was a happy bunny.Laughing

  • DSB
    DSB Club Member Posts: 5,666 ✭✭✭
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    edited May 2016 #12

    Glad to be back, although it was quite nice, in a funny sort of way, to have a rest yesterday.

    David 

  • jeffcc
    jeffcc Forum Participant Posts: 430
    edited May 2016 #13

    cannot see anyone asking for heads to roll or claiming to  be an "expert AD" (unlike others) People are just asking the question which is surely what forums are for and as club members do you not think we are entitled to better service than an outage of
    the site for over 24hrs?

    Hi Jeff, apologies for any inconvenence caused due to the Club Together outage I can understand your fustration. Unfortunately this was a technical issue but rest assured that we're back!
    Happy 

    Not an issue Johnathon, i am just someone who likes open and clear communication as to the nature of the problem, but certain posters seem to take that as an attack on the club. And it was not meant as that Laughing. Use left and right arrows to navigate.

  • Unknown
    Unknown Forum Participant
    edited May 2016 #14
    The user and all related content has been Deleted User
  • daniellec
    daniellec Forum Participant Posts: 15
    edited May 2016 #15

    Hi everyone

    Thanks for your understanding - and you're right, the IT team worked throughout the night to fix the issue so we're very grateful to them for their hard work! 

     

  • jeffcc
    jeffcc Forum Participant Posts: 430
    edited May 2016 #16

    cannot see anyone asking for heads to roll or claiming to  be an "expert AD" been called askingPeople are just asking the questiothem unpleasant rely what forums are for and as club members do you not think we are entitled to better service than an outage
    of the site for over 24hrs?

    Hi Jeff, apologies for any inconvenence caused due to the Club Together outage I can understand your fustration. Unfortunately this was a technical issue but rest assured that we're back!
    Happy 

    Not an issue Johnathon, i am just someone who likes open and clear communication as to the nature of the problem, but certain posters seem to take that as an attack on the club. And it was not meant as that Laughing. Use left and right arrows to navigate.

    Assuming I am the "certain poster"  you are refering to I have to say I have been called lots of things on this forum and most of them unpleasant but a defender of the club is a new one. On previous occasions when the site has been down there have indeed
    been calls for sackings in the IT department,  I am just in sympathy with people who have probably had a lousy weekend trying to fix it and further detailed explanations of the exact nature of the problem are likely to be pointless as the  majority wouldn't
     understand them anyway.  

    how can anyone like or condone a post that implies they are not intelligent enough to understand a proper explanation of the outage. All the explanation requires is a grasp of communication protocols and an understanding of the level the response is targetted
    at!! p.s. i am an ex Bosch , Delphi, hella, Rac technical trainer so yes i do know how to target a response to an audience Without infering they are idiots!!

  • jeffcc
    jeffcc Forum Participant Posts: 430
    edited May 2016 #17

    As can be seen from my history of posts i dont often get upset or quote my qualifications but in this case certain posters are wrong and in their own admission making assumptions and those in the training/education industry know where an assumption leads!!

  • JohnathonWaples
    JohnathonWaples Forum Participant Posts: 30
    edited May 2016 #18

    Hi all, closing this discussion as the Club Together site is back online and the post is no longer relevant, ThanksHappy

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