Insurance Renewal - No Free Night Site Vouchers

MichaelT
MichaelT Forum Participant Posts: 1,874
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edited January 2016 in Club Products & Services #1

Last couple of years when we renewed our caravan insurance we got a couple of free site night vouchers which gives a sort of discount.  This year we did not receive any, has anyone else received any this year or has the CC stopped offering them as an incentive?

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  • milliehull
    milliehull Forum Participant Posts: 4,760 ✭✭✭
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    edited January 2016 #2

    No we didn't get any site night vouchers when we renewed our CC caravan insurance this year either MichaelT.Sad

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited January 2016 #3

    No unfortunately not, had the renewal through about a week ago but no mention of a site night voucher.

  • Vicmallows
    Vicmallows Forum Participant Posts: 580
    500 Comments
    edited January 2016 #4

    Did you try phoning up and suggest that it might influence your decision to renew?

    OTOH, If I believe everything I read on CT most Club sites are full to capacity most of the time, so offering a 'discount' in the form of 'free nights' would not be the most sensible decisionWinking

     

     

  • MichaelT
    MichaelT Forum Participant Posts: 1,874
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    edited January 2016 #5

    I did phone to query something but from memory the vouchers conly come once the renewal date is here and the new documents sent out.  Last year we used them in high season so saved about £50 which was handy.

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited January 2016 #6

    We have never received any when renewing either for our previous caravan and present motorhome.Sad

  • KjellNN
    KjellNN Club Member Posts: 8,668 ✭✭✭
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    edited January 2016 #7

    We got 2 vouchers in 2014, but nothing in 2015.

  • Wildwood
    Wildwood Club Member Posts: 3,581 ✭✭✭✭
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    edited January 2016 #8

    We got a voucher in 2015 but it was after we had renewed. As I did not know I was getting it then it did not influence me. Not seen anything about it for this year and perhaps the club could let us know the position.

  • C Williams
    C Williams Forum Participant Posts: 78
    edited January 2016 #9

    Same for us Wildwood. I thought it was strange that, as it hadn't been mentioned beforehand, it really couldn't be considered an incentive to renew. It is certainly something I'd take into account when getting quotes this year.

  • Kimberley
    Kimberley Forum Participant Posts: 76
    edited January 2016 #10

    Good morning MichaelT.

    I have passed your comments onto the Insurance Department to view and have requested a response.

    Happy New Year to you.

    Kind Regards

    Kimberley

  • MichaelT
    MichaelT Forum Participant Posts: 1,874
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    edited January 2016 #11

    Good morning MichaelT.

    I have passed your comments onto the Insurance Department to view and have requested a response.

    Happy New Year to you.

    Kind Regards

    Kimberley

    Write your comments here...thanks Kimberley

  • bobnalice
    bobnalice Forum Participant Posts: 4
    edited January 2016 #12

    Hello Michael T,

    my insurance was due last July and we get back fromone of our trips there is usually a new application to renew in the post, as none had arrived I telephone and asked about it. I was told it had been posted to me two weeks previous  and they would put another
    in the post that day,I am still waiting for it! I did contact them again as  i thought maybe ther was two vouchers in the new quote,  a my policy was due to expire that week  i renewed over the phone, I made two calls in the following weeks to ask where is
    my policy and was on each time told "i am just putting it in the post,this was last July and still not had one so I got my details on line to ensure I was insured.I do not consider this to be good service,but i do not see the point in complaining as you do
    not get any where, so no I did not get the free vouchers.

    Bob

      

  • Jood
    Jood Forum Participant Posts: 120
    edited January 2016 #13

    I'm feeling hard done by here...we've always insured our caravan with the CC and have never received free site vouchers. Probably because it's direct debit, we have lost out! 

  • Jean
    Jean Forum Participant Posts: 35
    edited January 2016 #14

    The site night voucher incentive offer for caravan insurance ran from June 2014 to May 2015. The voucher was encosed with the renewal documents. 

  • milliehull
    milliehull Forum Participant Posts: 4,760 ✭✭✭
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    edited January 2016 #15

    Thank you for that clarification Jean.

  • Metheven
    Metheven Club Member Posts: 3,987 ✭✭✭
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    edited January 2016 #16

    That would be why I received two vouchers when I renewed in April of last year then, and I was hoping for a repeat again this year
    Sad

  • Jean
    Jean Forum Participant Posts: 35
    edited January 2016 #17

    It should have only been one!!

  • Metheven
    Metheven Club Member Posts: 3,987 ✭✭✭
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    edited January 2016 #18

    Your fault not mine! I just use them. Perhaps it was because I took out Red Pennant as well as 5C's Caravan Insurance Undecided

  • jimd
    jimd Forum Participant Posts: 37
    edited January 2016 #19

    The site night voucher incentive offer for caravan insurance ran from June 2014 to May 2015. The voucher was encosed with the renewal documents. 

    I've been with CC insurance for past 25+ years and NEVER received anything

    Perhaps time for a change

  • kaenergas
    kaenergas Forum Participant Posts: 171
    edited January 2016 #20

    Typical, never had any vouchers and been with the club for a good few years, just got renewal notice and tomorrow I shall be asking what the score is, if they give to one they should give to all members, very dissapointed, its not the not receiving the voucher
    but the principle we are all equal members or not as this seems to indicate

  • kaenergas
    kaenergas Forum Participant Posts: 171
    edited January 2016 #21

    Renewed my policy today and asked the question, I was told the voucher scheme ended May 2015 but the operator said she did not know why some people were offered a free night voucher and others were not, her only comment she was prepared to make was, that
    the scheme caused them lots of problems. So it looks like there was  a scheme that did not treat members on an equal footing. 

  • Jean
    Jean Forum Participant Posts: 35
    edited January 2016 #22

    No that is not correct. The offer was available to all members renewing their caravan insurance. Information was enclosed with your renewal invite. This was a manual process so potentially it could have been missed from yours accidentally.
    Correcting my earlier post the actual voucher was sent under separate cover once the policy had renewed.   It seems that again your details were missing from this information which is both unlucky and unusual. I will contact you offline to discuss this further,

     

  • KjellNN
    KjellNN Club Member Posts: 8,668 ✭✭✭
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    edited January 2016 #23

    Our policy renewal is in late July, in 2014 we were away in Norway, with caravan,  at that time, but we have the renewal on DD (or something similar).

    After renewal,  the confirmation and documents were sent to us.  Our daughter opens all mail while we are away.  When we spoke to her at that time she told us the confirmation letter  had arrived, and that a "Site Night Voucher" was enclosed, which we had not expected.The new documents were there too, but she had not looked at them.

    On our return home a month later, my wife was looking through the mail and put the voucher aside to use later.  Then she checked the documents and found there was a second voucher in there.

    We now realise that this was presumably a mistake, but the vouchers were put to good use during our stay in Stonehaven in the October.

  • Mitsi Fendt
    Mitsi Fendt Forum Participant Posts: 484
    100 Comments
    edited January 2016 #24

    I just renewed mine now on line. Site voucher or not who cares, the important thing is that the insurance works. 

  • jimd
    jimd Forum Participant Posts: 37
    edited January 2016 #25

    No that is not correct. The offer was available to all members renewing their caravan insurance. Information was enclosed with your renewal invite. This was a manual process so potentially it could have been missed from yours accidentally.
    Correcting my earlier post the actual voucher was sent under separate cover once the policy had renewed.   It seems that again your details were missing from this information which is both unlucky and unusual. I will contact you offline to discuss this further,

     

    If the offer was supposed to be to all members that was certainly not the case

  • flo123
    flo123 Forum Participant Posts: 42
    edited February 2016 #26

    I've been with the CC insurance of 11 years and never ever received a voucher for renewal. Can staff find out why please. I'm gutted I've never had any info on this with my renewal. 

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited February 2016 #27

    I've been with the CC insurance of 11 years and never ever received a voucher for renewal. Can staff find out why please. I'm gutted I've never had any info on this with my renewal. 

    If it is like other insurances I have, it is because of your loyalty. It just does not count for anything. Same with supermarkets and loyalty cards. We use numerous supermarkets, no constant loyalty, and we get lots of money off vouchers. People we know
    who use the same one rarely get any.

  • tigerman
    tigerman Forum Participant Posts: 39
    edited February 2016 #28

    I have also not had any vouchers...mind you when I do get them I give them away as we don't use the club sites as the pricing structure does not work for us..we have two sons who are disabled adults so we have to pay so much for 4 adults and van we have
    to go on rallies or cls pity it's not per van per pitch...or a nominal amount for extra adults..it's a bit much to have to pay 10 pounds or more a night.....any thoughts on this...

     

     

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,859 ✭✭✭
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    edited February 2016 #29

    Why just caravan insurance? 

    David

  • MichaelT
    MichaelT Forum Participant Posts: 1,874
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    edited February 2016 #30

    I have also not had any vouchers...mind you when I do get them I give them away as we don't use the club sites as the pricing structure does not work for us..we have two sons who are disabled adults so we have to pay so much for 4 adults and van we have to go on rallies or cls pity it's not per van per pitch...or a nominal amount for extra adults..it's a bit much to have to pay 10 pounds or more a night.....any thoughts on this...

     

     

    Write your comments here...why give them away? You would at least get the pitch and get 2 adults free so only paying the extra £10 or whatever it is. 

  • tigerman
    tigerman Forum Participant Posts: 39
    edited February 2016 #31

    I MichaelT....I can see what you mean...the last time I got a voucher was 3 years ago when I bought a korando..even just the once I suppose I could have used it but living on the east coast adding the cost of travel to a club site and the high cost of club
    sites it wasn't worth it for a one off...I can go to some rallies for a third of the price and meet some great people....I would like to go to club sites but the cost is to high...it's a shame really but there it is ..

     

     

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