Hard standing booking trial
Comments
-
well, thats interesting.....
amost the exact opposite of opinion on CT where the majority 'want' a HS (for various reasons....)
of course, the downside of this desire (as SteveL pointed out upthread) was that, if they cant get what they want, they are prepared to go elsewhere.
if the club are able to provide this information (HS available or not) at booking time, those that wont be happy without that pitch type will book with someone else.
by not making it clear at booking time, members will at least make it to the site before they find put they cant get one.....and may stay anyway, as it might be too late to find somewhere else.
so, for the club, a win....less members put off at booking time.
for those members wanting a HS, Im not so sure theres much benefit....in fact, no change.
0 -
I think the truth is that bookings were down once the HS was fully booked. Doubt we will have a comment on that aspect. Just a wishy washy comment as anticipated I suspect.
It would have been interesting to know the ratio of bookins for HS as against grass before HS was fully booked as well. Maybe?
0 -
[quote] member feedback confirmed that there was no overwhelming benefit to the majority of members to extend it. [/quote]
Rochelle,
Were the views of the large number of members who pleaded for pre-bookable hardstandings taken into account as part of this feedback or just a sample of those using the sites?
You see the single overwhelming benefit that the Club should provide in my view is the ability to ensure that I and members like me have a hardstanding pitch, rather than turn up and find there's only grass left.
Perhaps you could feedback to the relevant section the fact that I will be using solely commercial and C&CC sites between Spring and September in future because they deliver what I, the customer, want. I am not prepared to fork out the sort of money the CC wants for a pitch in peak season to find I'm left with what I consider to be a substandard surface
Thanks
0 -
Because I do not tour in main school holidays and arrive shortly after 12 to make the most of the afternoon I am generally OK. It does mean though on mixed surfaced sites if there is a high ratio of grass to HS (in my opinion) then I do not use that site
0 -
What you all have to realise is that this forum only represents a miniscule percentage of the CC membership.
That the majority of the few regular posters on here have one opinion on H/S booking, the membership as a whole, obviously take the other view.
We are all members of the huge organisation called the CC, and as such it is beholden upon us all to accept the wishes of the vast majority of the CC membership. -OR- If that is unacceptable -- resign !!.
Rochelle has informed us of the Head Office decision. Nothing more to say.
K
0 -
They have the reinforced grass across the front of some of the service pitches at Chatsworth. It gets very messy in wet weather, dragging mud onto the roadway. I noticed when we were there in September, that one row had been converted to gravel fronts.
A much better option in my opinion. Hopefully they will convert the remainder soon.It was like that at Cherry hinton (Cambridge) when we were there in January, we were asked if we could avoid the pitches that had grass at the front if we were going to be driving off everyday. Like Chatsworth they were graveling some right out to the road,
Whitley Bay site is another where on some pitches H/S you have to drive over grass to get to them OK if its not wet, we had a bit of an issue getting off one pitch as it was on a slope downhill and the oneway system meant that we had to go uphill.0 -
I can't really understand the bit about "member feedback confirmed that there was no overwhelming benefit to the majority of members to extend it."
How did members feed back? And which members? Certainly I was never asked for an opinion, other than posting on here. And how do C&CC members benefit from being able to chose whereas CC members cannot? Very strange!
0 -
What you all have to realise is that this forum only represents a miniscule percentage of the CC membership.
That the majority of regular posters on here have one opinion on H/S booking. The membership as a whole, obviously take the other view.
We are all members of the huge organisation called the CC, and as such it is beholden upon us all to accept the wishes of the vast majority of the CC membership.
Rochelle has informed us of the Head Office decision. Nothing more to say.
K
Were you surveyed?
0 -
I can't really understand the bit about "member feedback confirmed that there was no overwhelming benefit to the majority of members to extend it."
How did members feed back? And which members? Certainly I was never asked for an opinion, other than posting on here. And how do C&CC members benefit from being able to chose whereas CC members cannot? Very strange!
Exactley M, we stayed on one of the trial sites no one asked my opinion, in fact we only stayed there at that time because we could book a H/S in advance. I am in agreement with JayEss we will not be using CC sites during the summer months as we cannot book
a H/S We are in the process of taking out membership with the C&CC, I willing to trial it for a year to see if I would then cancel CC membership altogether.0 -
What you all have to realise is that this forum only represents a miniscule percentage of the CC membership.
K
Posters maybe but I suspect many more just lurk and read only.
peedee
also noticed, whilst some post on 'discussions', others post on 'stories', although would dispute that they are all stories, but then that is another discussion altogether
0 -
What you all have to realise is that this forum only represents a miniscule percentage of the CC membership.
That the majority of regular posters on here have one opinion on H/S booking. The membership as a whole, obviously take the other view.
We are all members of the huge organisation called the CC, and as such it is beholden upon us all to accept the wishes of the vast majority of the CC membership.
Rochelle has informed us of the Head Office decision. Nothing more to say.
K
Were you surveyed?
I tend to believe what I see on site and that is that the hard standings tend to be the first choice of the majority, even in good weather
0 -
What you all have to realise is that this forum only represents a miniscule percentage of the CC membership.
Whilst this is undoubably true, it's a far bigger number than many focus groups that companies base their forward planning on.
0 -
The stickers are only for continuous membership.
My club card says I have been a member for 3 years. Good job I don't take offence as I have been a member for over 40, just with a few breaks when we didn't have a caravan or MH.
Mine says 3 but it's really 6. Membership is unlikely to continue much longer. I'm not keen on clubs that promote their sites for development, don't deliver what members want and don't engage with the membership effectively
0 -
The stickers are only for continuous membership.
My club card says I have been a member for 3 years. Good job I don't take offence as I have been a member for over 40, just with a few breaks when we didn't have a caravan or MH.
Brain fade.
First caravan at 25 and 60 now, that = 35 years
My bad
0 -
What you all have to realise is that this forum only represents a miniscule percentage of the CC membership.
Whilst this is undoubably true, it's a far bigger number than many focus groups that companies base their forward planning on.
While is is a small number, per se, there are also a various amount of different opinion on most subjects....so, a wide ranging sample, i would have thought...
0 -
I wonder who they asked for an opinion, If they only asked at the five sites it would be a very limited sample. We spend over 100 nights a year on CC sites and have not been asked. Several of these sites are HS only, so you would have thought an obvious
question would be, is one of the reasons you have picked this site because there is no grass.0 -
I wonder who they asked for an opinion, If they only asked at the five sites it would be a very limited sample. We spend over 100 nights a year on CC sites and have not been asked. Several of these sites are HS only, so you would have thought an obvious
question would be, is one of the reasons you have picked this site because there is no grass.We went to Southport the other week ..... it certainly wasn't for the hard standings
0 -
Are you not interpreting Rochelle's words too literally? The views may have been that fed back to EG from the wardens of the trial sites who may have gleaned some information from members perhaps in passing or by innocuous questioning?
peedee
0 -
The C&CC system of choosing a pitch with a payment structure for the varying types is much better. Being able to book and see what's available is also useful. Paying the same fee for a CC pitch whatever it is like (apart from serviced pitches) doesn't seem like a good idea anymore.
edit, hmm, I suppose there are a few non ehu price reductions, not much else.
0 -
I have a vague recollection of some survey I did in the past where there was a question regarding what improvements the clib could make to the booking system, and one of he choices was the booking of hard standing or grass......or am I imagining things?
If so, then they should organise such a survey!
I too think the result of the trial was a reduction in bookings if all the HS were gone, so loss of income.
Hopefully the club will conclude from this that those sites where there is a lot of grass would benefit from more HS.
0 -
We went to Southport the other week ..... it certainly wasn't for the hard standings
We don't go for those either, at the moment, as we have a van and are happy to chance it. However, this would change if we get a MH. It would be such an easy way to conduct a reasonably in depth survey, if at HS only sites they asked if the site was all
HS only influenced your choice. If as many on CT have said they will only book sites with all hardstanding when grass pitches are on stream, this would show up the size of this group. Very cheap to do and a large sample size.0 -
Are you not interpreting Rochelle's words too literally? The views may have been that fed back to EG from the wardens of the trial sites who may have gleaned some information from members perhaps in passing or by innocuous questioning?
peedee
Rochelle said: "After running the trial for two seasons, member feedback confirmed that there was no overwhelming benefit to the majority of members to extend it."
They didn't ask this member!
0 -
Are you not interpreting Rochelle's words too literally? The views may have been that fed back to EG from the wardens of the trial sites who may have gleaned some information from members perhaps in passing or by innocuous questioning?
peedee
Rochelle said: "After running the trial for two seasons, member feedback confirmed that there was no overwhelming benefit to the majority of members to extend it."
They didn't ask this member!
Nor me or anyone it would seem
0 -
Are you not interpreting Rochelle's words too literally? The views may have been that fed back to EG from the wardens of the trial sites who may have gleaned some information from members perhaps in passing or by innocuous questioning?
peedee
That was my thinking as well, afterall wardens are members!!! It would seem strange to me that if the feedback to the experiment was overwhelmingly negative to the idea to being able to book hardstandings but that is not reflected to the same degree on this forum? I hope the Club will be transparent with the information they publish especially as it runs totally contra to what has been said in this discussion.
David
0
