Last minute cancellations
Comments
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I've no proplem with that, but why would you think it would help?
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I just wish that someone would offer a coherent argument supporting the (often repeated, but never demonstrated) view that taking deposits (with its improved cash-flow and the recovery of something-rather-than-nothing for cancellations) would somehow "cost"
the CC and its members money......because I'm blowed if I can see it.Never could work that one out myself. The old deposit was only £10 which was less than a nights fees on most sites so it needs very little letting of cancelled pitches to mean dropping them was a better bet. Certainly bookings look to be down on C&CC sites
these days but their deposits are 25% or the full fee if less than £25 with the loss if cancelked within 31 days. This seems to be too high and causing a problem but I am not sure smaller ones would work. They do not even allow the transfer to another site
for the same period without you losing the deposit and having to pay for the new site in full.0 -
We just booked a C&CC site for next spring (because you can with their rolling booking opening day) and we paid a deposit.
Not a problem because we know we will go.
If something terrible happens that means we can't go, then losing the deposit is likely to be trivial in comparison.
The only reason people worry about deposits is when they make bookings that they might not honour.......like with the CC.
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In fairness to C&CC, yes, they do charge a deposit but the rules are not quite as inflexible as suggested. Last year we had paid in full for a booking at Priddy. We had to cancel (long, boring story) on the day we were due to arrive. So we rang the site and explained and asked if we could use our payment for a later date. The warden said the computer system wouldn't allow it but to ring back later to see if anything could be arranged. When we rang back he was happy to allow us to book a later date and use our payment and even apologised that we'd have to pay a bit extra because it was in a higher price bracket. Excellent customer service and a nicer location than the CC site at Cheddar IMHO!
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We just booked a C&CC site for next spring (because you can with their rolling booking opening day) and we paid a deposit.
Not a problem because we know we will go.
If something terrible happens that means we can't go, then losing the deposit is likely to be trivial in comparison.
The only reason people worry about deposits is when they make bookings that they might not honour.......like with the CC.
Would travel insurance not cover the lost deposit?
We get ours for nowt through Nationwide.
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I've no proplem with that, but why would you think it would help?
It would dissuade the 'bad weather' brigade - if they exist - and enable a slightly longer period for those who would like to take up short notice availability. I suspect that most of us, including the retired, have our lives mapped out three days ahead.
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I was on the road yesterday coming home after a 5 day break. The wind was quite strong but I wouldn't say it was dangerous. There were plenty of caravans on the road so the weather obviously didn't put everyone off. Perhaps they had paid hefty deposits?
peedee
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On the question of deposits. On booking hotels they usually take a credit card number and only process it on arrival. In the case of a no show or a cancellation that is outside their free cancellation period then they take the payment. Personally, I fail to understand why an organisation such as Cc do not operate such a system. Maybe someone could enlighten me.
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I've no proplem with that, but why would you think it would help?
It would dissuade the 'bad weather' brigade - if they exist - and enable a slightly longer period for those who would like to take up short notice availability. I suspect that most of us, including the retired, have our lives mapped out three days ahead.
thanks.
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I was on the road yesterday coming home after a 5 day break. The wind was quite strong but I wouldn't say it was dangerous. There were plenty of caravans on the road so the weather
obviously didn't put everyone off. Perhaps they had paid hefty deposits?peedee
Or perhaps they were more confident in their towing abilities than others that stayed off the road. I certainly would not want to encourage anyone who was not happy with the conditions to tow, just because they might loose a large deposit.
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I just wish that someone would offer a coherent argument supporting the (often repeated, but never demonstrated) view that taking deposits (with its improved cash-flow and the recovery of something-rather-than-nothing for cancellations) would somehow "cost"
the CC and its members money......because I'm blowed if I can see it.So.....no-one is able to offer an argument to support this strange notion then?
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I just wish that someone would offer a coherent argument supporting the (often repeated, but never demonstrated) view that taking deposits (with its improved cash-flow and the recovery of something-rather-than-nothing for cancellations) would somehow "cost"
the CC and its members money......because I'm blowed if I can see it.So.....no-one is able to offer an argument to support this strange notion then?
As to the cash flow side, I suppose the greatest earning potential for the CC is at this time of year. So if they are borrowing money from the banks to cover the shortfall until the site fees are paid, this would be an issue. Do we know if that is the case?
If not the improved cash flow arguement holds less weight.0 -
A typical post from W&J. It would be good if they could tell us which site they are talking about.
I am more than happy with the current arrangements. I am as another thread suggests a "weekend warrior" I have to be, I work all week. The only time I have cancelled late was due to ill health and any deposit I would've paid would have made no difference. I have on a number occasions taken advantage of someones late cancellation, even as late as the day of arrival. Advantage of a motorhome, jump in and go. Also everyones towing ability is different and if they do not feel comfortable towing in poor weather then I don't think they can be criticised for it, again I don't see deposits making a difference here.
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I can't understand why people are so keen to part with their money, sometimes a number of months ahead, rather than keeping it in their bank accounts. Especially as there is no evidence at all to suggest there is a problem with no shows, which btw the club has stated that went down when deposits were dispenced with.. People are trying to fix a problem that doesn't exist.
Unless of course someone wants to post what evidence they do have to suggest there is a problem, apart from this usual windy weekend and this one thread by the OP who has not yet come back to say which site this was?
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A typical post from W&J. It would be good if they could tell us which site they are talking about.
I am more than happy with the current arrangements. I am as another thread suggests a "weekend warrior" I have to be, I work all week. The only time I have cancelled late was due to ill health and any deposit I would've paid would have made no difference.
I have on a number occasions taken advantage of someones late cancellation, even as late as the day of arrival. Advantage of a motorhome, jump in and go. Also everyones towing ability is different and if they do not feel comfortable towing in poor weather
then I don't think they can be criticised for it, again I don't see deposits making a difference here.agree 100%
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I just wish that someone would offer a coherent argument supporting the (often repeated, but never demonstrated) view that taking deposits (with its improved cash-flow and the recovery of something-rather-than-nothing for cancellations) would somehow "cost" the CC and its members money......because I'm blowed if I can see it.
So.....no-one is able to offer an argument to support this strange notion then?
Of course there are coherent arguments against deposits.
Your argument , if I understand it correctly, is that a deposit system would help compensate the Club if people didn't turn up. That may in part be true but what you ignore are the costs of getting to that position. The extra costs as I see them are as follows:-
1) There would be an extra transaction for each booking and as most bookings are paid by card an extra cost, albeit small it would multiply up given the hundreds and thousands of bookings the Club handle over a year.
2) Point of sale software would have to be changed to handle deposits and associated training giving to wardens of the 200 sites in the network. This is unlikely to be a sheet of paper exercise.
3) What no one can predict, but it has to be given serious consideration, is the possible affect on future bookings and whether the Club would be able to maintain the high levels of occupancy it enjoys at the moment. Deposits could put people off booking so far in advance. Whether those bookings would eventually be achieved how do we know? I have yet to be on a full C&CC site, which suggests to me that deposits are a disinsentive.
Whilst deposits might seem attractive there would also be risks associated with introducing them and I am pretty sure the Club have gone through the thought process but up until now have decided against.
David
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I just wish that someone would offer a coherent argument supporting the (often repeated, but never demonstrated) view that taking deposits (with its improved cash-flow and the recovery of something-rather-than-nothing for cancellations) would somehow "cost"
the CC and its members money......because I'm blowed if I can see it.So.....no-one is able to offer an argument to support this strange notion then?
Of course there are coherent arguments against deposits.
Your argument , if I understand it correctly, is that a deposit system would help compensate the Club if people didn't turn up. That may in part be true but what you ignore are the costs of getting to that position. The extra costs as I see them are as follows:-
1) There would be an extra transaction for each booking and as most bookings are paid by card an extra cost, albeit small it would multiply up given the hundreds and thousands of bookings the Club handle over a year.
2) Point of sale software would have to be changed to handle deposits and associated training giving to wardens of the 200 sites in the network. This is unlikely to be a sheet of paper exercise.
3) What no one can predict, but it has to be given serious consideration, is the possible affect on future bookings and whether the Club would be able to maintain the high levels of occupancy it enjoys at the moment. Deposits could put people off booking
so far in advance. Whether those bookings would eventually be achieved how do we know? I have yet to be on a full C&CC site, which suggests to me that deposits are a disinsentive.Whilst deposits might seem attractive there would also be risks associated with introducing them and I am pretty sure the Club have gone through the thought process but up until now have decided against.
David
and don't forget booking day, what effect would taking deposits have on that?
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and don't forget booking day, what effect would taking deposits have on that?
A very good point, it is one thing the site screwing up when you are making an unpaid bookIng, A totally different thing when it is dealing with your credit card.
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A typical post from W&J. It would be good if they could tell us which site they are talking about.
I am more than happy with the current arrangements. I am as another thread suggests a "weekend warrior" I have to be, I work all week. The only time I have cancelled late was due to ill health and any deposit I would've paid would have made no difference.
I have on a number occasions taken advantage of someones late cancellation, even as late as the day of arrival. Advantage of a motorhome, jump in and go. Also everyones towing ability is different and if they do not feel comfortable towing in poor weather
then I don't think they can be criticised for it, again I don't see deposits making a difference here.agree 100%
Yeah me as well
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"Booking Day" really needs to be done away with completely, and sites made available to book 15 or 18 months in advance. However, to get this idea across to the entrenched minds perhaps we need to praise "Booking Day" as such a great idea that we should
have one every month?0 -
On the question of deposits. On booking hotels they usually take a credit card number and only process it on arrival. In the case of a no show or a cancellation that is outside their free cancellation period then they take the payment. Personally, I fail
to understand why an organisation such as Cc do not operate such a system. Maybe someone could enlighten me.Yes, it's been suggested before and it seems a fair compromise to me. The club has intimated many times that no shows or late cancellations have decreased since deposits were dropped.
In the meantime for those who, for some reason, are keen to pay deposits or the whole amount up front, there's always the choice of using C&CC sites or commercials!
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Here we go again, sitting on a popular CC site which has shown full for all this week for some 2 weeks or more. Low and behold a poor weather forcast for the weekend has suddenly provided some 7 vacant pitches.
That means members who would have used the pitches have been disadvantaged by selfish members cancelling late. Given the club rules there are no meaningful penalties so hey ho what is to stop them abusing the system and their fellow members.
Who said there is no arguement for imposing deposits
Write your comments here...Are we actually going to know which site the OP is on about ! ! or was it a matter of post now repent later .
Perhaps just a little mischief making.........��
Certainly after reading through all posts , there are valid & positive points that could be addressed to make bookings/cancellations & no shows work better for the whole membership
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