Bookings!
i have noticed that Saturday only days are always booked up on numerous cc sites then cancelled three days prior! is it just me or is this just obvious people are booking these and don't really need them..because they can?
Comments
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Simple solution would be to analyse bookings for these people and slap their hands.
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But the rules say that they can only slap their hands if they cancel within the three day period......and even then, they give them three chances before doing anything.
I've been asking on here for years for the number of cancellations just outside 72 hours......but the Club refuse to release that information.
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Not the first time this has happened at Castleton and I will be monitoring and if it carrys on I will insist on an answer
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Well, McHugh, there are many explanations for this, most of which were given on the "Booking Abuse" thread you started back in February!
Whilst there are certainly a number of "late" cancellations, the majority are resold as PD has illustrated on another thread. Ian is right in saying that it would be interesting to see the statistics for cancellations between, say, 5 and 3 days prior to arrival though.
The club has stated that it takes action against serial offenders and that they are relatively few in number. Personally, I'd go for the suggestion that the cancellation period should be extended to 5 days, coupled with some sort of financial sanction for later cancellations or no-shows.
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Thank you for remembering my post And agree an extension would help solve the issue.
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I would agree that 5 days notice is reasonable but going back to the OP, how do you know that these Saturday bookings
are then cancelled three days prior! Could you explain how you got the data for this? Have you noticed a sudden increase in pitches being avaiable? I also can't undertand why Saturdays are affected, are people really just booking a one night rather
than a weekend (Friday and Saturday, or Saturday and Sunday)0 -
Not the first time this has happened at Castleton and I will be monitoring and if it carrys on I will insist on an answer
You go for it McH. Tell em what you think.
Err, answer to what, how can you monitor and who will you insist gives answers? Good luck with that.
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I would agree that 5 days notice is reasonable but going back to the OP, how do you know that these Saturday bookings are then cancelled three days prior! Could you explain how you got the data for this? Have you noticed a sudden increase in pitches being available I also can't undertand why Saturdays are affected, are people really just booking a one night rather than a weekend (Friday and Saturday, or Saturday and Sunday)
....I think Peedee did some analysis and produced graphs that illustrated this happening....
While I would prefer something to be done rather than nothing I think all the effect of increasing the period before which you must cancel without penalty will only give the Club more work and not really solve the problem. Those that make speculative bookings will simple cancel 5, 6, or even 7 days before. It does seem as if it is weekend which cause the major issues and I think it is this area which needs tackling. Lets face it, the only way the abuse is likely to be addressed is by financial penalties.
peedee
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i have noticed that Saturday only days are always booked up on numerous cc sites then cancelled three days prior! is it just me or is this just obvious people are booking these and don't really need them..because they can?
Due to Block Bookings made in december by members who think they fance a weekend away in the van, then wait t see what the weather is like and Cancel
Admiral...
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The easiest thing would be to make any cancellation, without rebooking time at another site, count towards three strikes and your out. Except in exceptional circumstances, such as illness, there should be no need to cancel more than three times in the year.
In cases of illness and sequential bookings, these could be counted as one cancelation, but it would not be automatic, you would have to liaise with the club.0 -
Surely people are allowed to change their minds, decide to go elsewhere or at a different time, often plans do have to be changed, and not just for reasons of illness.
Cancellations made with plenty of notice should be permitted without penalty. I think the current system works quite well, but would have no problem with the "72 hours" period being increased.
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I agree plans do change but 3 a year should be plenty for that eventuality. Exceptional circumstances could include things like, mechanical breakdown / vehicle accident, as well as illness. However, it would not be automatic, as I said you would have to
liaise. The system we have at the minute, means people can make bookings, with no definite intention of taking them up, thus depriving others of the possibility of booking that time.0 -
i have noticed that Saturday only days are always booked up on numerous cc sites then cancelled three days prior! is it just me or is this just obvious people are booking these and don't really need them..because they can?
Due to Block Bookings made in december by members who think they fance a weekend away in the van, then wait t see what the weather is like and Cancel
Admiral...
.. Admiral
.The op was saying Sats are booked,which would be very unlikely to be "block booked"
Ps Is it your Grand Daughter now getting to work early in a happy mood
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Steve, I think it would take a lot more than that for CC to say "you're out". They don't want to lose members and potential income so treat misdemeanors quite leniently. You only need look at what some get away with on CT as evidence of that. Banning, along
with losing booking access, is rare and being thrown out of CC even rarer.0 -
Hi with respect to Castleton I have stayed here a lot and have always notice a number of pitches not occupied over the week end, spoke to wardens a year or so ago they said it was no shows, if that is the case then there is a lot of no shows on this site
or is it a number are held back for emergencies?If that is the case say it is then we can all get a better understanding of what happens on site.
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If it is "no shows?" then they have all got an email,or does the site take non members ? do they pay a deposit?
From my experiance
with booking when site is showing full? is that there are a couple of "ghost" pitches that come up if more than a w/end is wanted0 -
I have just had an idea reading the previous few posts. When sites take non-members the system does not carry or does not book all the pitches, so that a non-member turning up unannounced can be given a pitch.
This will ruin the recent statistics and graphs as we out here do not know how many pitches each site has. It looks like it is different from what is in the handbook or is now on the web site/application.
Should we start a thread where members visiting sites physically count the actual pitches (without relying on the numbering as many sites have numbers missing from the sequence) and publish the results here?
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If a Friday is booked that means that they have to give notice by Tuesday lunch time that they will not be taking up the pitch.
If they book a Saturday night they have a day's grace in case the weather is poor plus unlikely someone will book the Friday night knowing that they canot stay for the Saturday night.
IMHO on weekends there should be a minimum of a 2 night booking, but then what if someone is travelling between sites?
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I agree plans do change but 3 a year should be plenty for that eventuality. Exceptional circumstances could include things like, mechanical breakdown / vehicle accident, as well as illness. However, it would not be automatic, as I said you would have to
liaise. The system we have at the minute, means people can make bookings, with no definite intention of taking them up, thus depriving others of the possibility of booking that time.When we book, we always intend to take up the booking, but life happens and things may need to be altered or cancelled.
If you are touring frequently, 3 + changes of plans in a year is not a lot.
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I agree plans do change but 3 a year should be plenty for that eventuality. Exceptional circumstances could include things like, mechanical breakdown / vehicle accident, as well as illness. However, it would not be automatic, as I said you would have to
liaise. The system we have at the minute, means people can make bookings, with no definite intention of taking them up, thus depriving others of the possibility of booking that time.When we book, we always intend to take up the booking, but life happens and things may need to be altered or cancelled.
If you are touring frequently, 3 + changes of plans in a year is not a lot.
I would dispute that 3 is not a lot. As I said if it was a string of bookings and you were cancelling for exceptional circumstances this could be considered separately. Also I specifically said if you changed your mind and booked another site for the same
period this would not count. Three cancellations for just any old reason should be an absolute maximum. Now I know I am making an asumption here, but I reckon if it was a package you had bought and the penalty for cancelling was £100 or so, it is unlikely
you would cancel it, unless it was a reason you could claim on holiday insurance.However, it is unlikely anything will change because as Peedee showed the cancelled spaces are resold, so no loss to the club. It just seems a little unfair that some, unlike yourself, do book with no clear intention of taking them.
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But the rules say that they can only slap their hands if they cancel within the three day period......and even then, they give them three chances before doing anything.
I've been asking on here for years for the number of cancellations just outside 72 hours......but the Club refuse to release that information.
What about a Freedom of Information Act request
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Surely the reason why Saturdays are so hard to get is because of the pattern that people take breaks. ie fri, sat sun, or fri sat, or sat to sat see what i mean, saturday is the common denominator. I don't think its anything more sinister than that, there
may well be some who book lots of weekends then cancel, but I still believe its the former thats the main reason.0 -
But the rules say that they can only slap their hands if they cancel within the three day period......and even then, they give them three chances before doing anything.
I've been asking on here for years for the number of cancellations just outside 72 hours......but the Club refuse to release that information.
What about a Freedom of Information Act request
Only applies to government departments and such like, not to private organisations, who can be as secretive as they like (or their shareholders allow). It seems that members who own a Club have no say in anything......
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