Caravan and Camping Club change in arrival times
Comments
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The one o'clock arrival in the summer months is not too bad. However, one o'clock in December gives you very little time after setting up before it goes dark. Particularly if you are just there for the weekend. Perhaps varying the times along with the clocks
changing would have been more sensible. So 12 / 12 for the winter when the sites are less busy and 12 / 1 for the summer.0 -
The day we leave a site is the last day of our holiday and as such we are still "on holiday" and don't want to get up early to getaway early. We can manage 12 o' clock, but just about. But no earlier!
P.S. I can't remember the last time we moved onto another site, so the arrival time isn't an issue.
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It's the first time I've heard this. It's a bit disappointing to be honest; we like to arrive just after 12, get set up, bite of lunch and then out for the afternoon. Has the C&CC explained their reasoning? (Apologies if someone's already explained earlier!)
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It's the first time I've heard this. It's a bit disappointing to be honest; we like to arrive just after 12, get set up, bite of lunch and then out for the afternoon. Has the C&CC explained their reasoning? (Apologies if someone's already explained earlier!)
Heres the text they issued.
"Arrival times at Club Sites have changed, which came into effect on 7 March.
The earliest arrival time has moved an hour to 1pm, though departure time remains the same at midday, while the latest attended arrival time has changed from 11pm to 8pm.
However, due to the popularity of travelling on Friday evenings after work, Club Sites will be staffed accordingly to cater for those arriving just after 8pm.
Bob Hill, Sites Director, said the changes followed the Club’s continued focus on delivering the highest levels of service to members.
Bob explained: “By moving the first arrival time to 1pm while keeping departure at midday, our Holiday Site teams will have more time to ensure pitches are ready for the next campers and therefore offer more choice of pitches.
“There will also be less congestion on approach roads and at the site entrance. We anticipate less night-time disturbance too from late arrivals.”
He added: “The changes will enable us to be consistent in the service provided by our Club Site teams across our network.”
If members are anticipating arriving after 8pm due to traffic delays, for example, they should call the site directly before 8pm in order to be advised of the pitching instructions for late arrivals."
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Bob Hill, Sites Director, said the changes followed the Club’s continued focus on delivering the highest levels of service to members.
Is this the most misused phrase out there? I don't see how the changes improve my customer experience!!! Having experienced C&CC sites I have no issue with being shown to my pitch but it is very labour intensive,especially when the site is busy. If they
wanted to make things easier for themselves all that have to do is to allow people to go off and find their own pitches. That way they could considerably cut down on costs as you wouldn't need so many staff in attendance at Reception.David
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I can't believe this post has filled four pages, whilst I appreciate there are those with dual membership, this is an issue for the "Friendly Club". I am no longer a member of the C&CC as I found their pitches and facilities, with one exception, to be smaller
and less well maintained, grass pitches were often threadbare, particularly at the end of the summer. I am more than happy to abide with the timing rules of our club, even allowing for those who try to stretch thing to the limit, wishing to gain a perceived
advantage, people will be people. Let's not put ideas into Grinstead Towers.0 -
When some friends of ours were wardens at Clumber Park before the WTD came in they were expected to in EGH words "To work as many hours that required for the effective running of the site" which during the long daylight hours could mean 0800 to 2200 and
beyond at times, booking in arrivals as it was frowned on EGH to not book in arrivals if they had a booking for that day,and some "members" took advantage when the days were short they could arrive early but as the days got longer they would get later,and
as some said we stopped for a meal on our way, so i would think the ccc have been getting problems with staffing levels and now with the NLW are reducing staff hours,as has the cc this year0 -
many folk had positions that meant they 'worked the hours required........' etc....i know that i did.....
but to suggest that this has anything to do with a sharp reduction in the ability to recognise customer service is wrong.
the 'arrival time' could have been moved forwards or backwards to 'acheive' the nebulous items mentioned in the breif.....
it may do, but kicks customers where it hurts, lack of time for their money.
there is already a process for leaving a bit later (with wardens discretion) at both clubs.....arriving early to maximise ypur stay is more difficult......
well it certainly is now...
i mentioned this change to my OH and she really thought i was joking....we want to get set up and out from the site earlier, not later, especially in winter.....a real bum decision.
...EU/GOV rules set against costs have meant customer service in all but a few locations is now as we all know, a distant memory unless it has a zero cost
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Ah! Brings back memories of "The exigincies of the service".
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Bob Hill, Sites Director, said the changes followed the Club’s continued focus on delivering the highest levels of service to members.
Is this the most misused phrase out there? I don't see how the changes improve my customer experience!!! Having experienced C&CC sites I have no issue with being shown to my pitch but it is very labour intensive,especially when the site is busy. If they
wanted to make things easier for themselves all that have to do is to allow people to go off and find their own pitches. That way they could considerably cut down on costs as you wouldn't need so many staff in attendance at Reception.David
Entirely agree, David.
So many organisations trot out these comments as an excuse to save money or make life easier for themselves. Nothing to do with the 'customer experience'.....
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It took well over half an hour for us to book in and be shown to our pitch at their Scarborough site so taking another hour out of the arrival times should result in chaos. This is a very large site but even at some others delays at busy times could get
to unacceptable levels.0 -
There is a bit of a half hearted discussion on their forum about these changes and someone raised the issue of how the membership were consulted. The reply was:-
Why weren’t Members consulted regarding these changes?
They were. The Club is a Membership organisation run by experienced and long-serving Member elected committees who are fully informed regarding the challenges of running a national network of Campsites.
There has been ongoing discussion and examination of these issues for many years, and there was full consultation and agreement to these changes by member-elected representatives.
I understood this to mean that the general membership were not consulted, only people serving on elected committees?
David
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That reply could just as easily have come from "Grimstead Towers,"
Seems to me that both committees think that they are beyond reproach. Does pride come before a fall???..
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There was a point where I was in dispute with the Caravan Club and did consider "jumping ship" and joining this lot but the more I looked into their ethos and site practices it looked very much like "frying pan and fire" and I am just surprised people
tolerate the authoritarian practices that seem to exist.Write your comments here...
No organisation is perfect. I (and many others, as shown by comments on the thread relating to CCC and CC) find that the good points of both clubs outweigh the bad points and the advantages gained by being in both are manyfold.
I am not trying to convince you - merely trying to provide a balance to your negative comments and attitude. (You give the impression that you have never used a CCC site or been a member and used some of the other CCC services yet you are scathing about
things of which you have no experience. I am sorry if this is not true and you are commenting from personal experience.) Continue to enjoy your CC membership.0 -
There was a point where I was in dispute with the Caravan Club and did consider "jumping ship" and joining this lot but the more I looked into their ethos and site practices it looked very much like "frying pan and fire" and I am just surprised people
tolerate the authoritarian practices that seem to exist.Mmmmm..... "ethos & site practices" , "authoritarian practices"!
Must have escaped me somehow when I've made bookings for either club's sites!
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No policy David, members can choose a pitch and can book pitch types in advance eg hardstandings. What usually happens is a warden takes you round the site showing you what's available. Both clubs occasionally have to allocate pitches, it's only happened
to us once in the last twelve years of membership, on a CC site and the same with the C & CC.I like arriving around 12 pm, the later time of 1pm will delay our day somewhat.
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I thought it was a policy and as such indicative of an even more regimented approach (than the CC)
Write your comments here...
It is important that comments and criticisms are based on current policies.Incidently David, in response to an earlier comment you made, I find that the CCC offers equivalent European personal and vehicle breakdown cover at a more competetive price than CC Red Pennant and that the services receive equally high customer satisfaction comments.
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David, the C&CC no longer allocate pitches. On all of our stays over the past 3 years we have been offered the choice of any available pitch when we arrived. I think that's standard practice now.
On the half dozen C&CC sites we have use over a similar period that has also been our experience. On one site we were just told to go off and find a pitch ourselves. I must admit I had negative views about this arrangement before I joined but not since you
realise the reality.David
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Dunelm said:- I find that the CCC offers equivalent European personal and vehicle breakdown cover at a more competetive price than CC Red Pennant and that the services receive equally high customer satisfaction comments.
I have been a member of the C&CC for about four years now and I have to say I have never come across any comments on their overseas travel insurance, good or bad. Even on other forums when the subject arises it seems that only Red Pennant, Britania and ADAC
are mentioned. Its a shame because it would be interesting to get some idea of what people think as an alternative to RP.David
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