Brilliant Service

LLM
LLM Forum Participant Posts: 1,598 Participant
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edited November 29 in Overseas Campsites & Touring #1

I recently had to cancel a forthcoming stay at a site in Portugal. As it was for a long stay I had paid a substantial deposit and insured the entire booking through a Portuguese company. Within minutes of advising the site of my need to cancel I received their cancellation document a copy of which they had also sent to the insurers. The insurer immediately contacted me asking for certain information supporting my claim and named my dedicated claims manager. My reply was a little delayed as I initially had to translate the language. Within a few hours of sending them the documents I received a reply in English stating the claim had been sent to a senior manager for approval and on day three the refund was in my bank. No nit picking, no delays, no irrelevant questions, only swift helpful service at a difficult time. Such a contrast with my experiences with UK based insurers

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  • Tinwheeler
    Tinwheeler Forum Participant Trusted Posts: 24,149
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    #2

    As you’ve not named the insurer and it clearly wasn’t Red Pennant, I’m at a bit of a loss to find the raison d'être of your post. I’m glad it all came good though and here you are to share the tale.👍🏻

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