£20 charge for club mistake
Comments
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Did you not point out the mistake was not yours and insist on speaking to someone more senior? That assumes the mistake was on the part of CAMC, of course.
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I don’t know if you have tried this, but couldn’t you go direct to DFDS as they will do it for free?
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The club should be able to check the booking. The club have our registration number in the system so if they used this for your for the booking it is them. If you can show where the mistake occurred then you should tell them they should pay. If not and the source of the error cannot be shown shout but at the end of the day that is all you can do.
You do not say if the booking was by the web or by phone, but either way it should be checked. the web booking should be capable of being checked, or the club should be asked to check the recording of the phone call, if it was recorded.
To be frank a web booking should contain the information you input and I do not see where the computer system would alter the number. With a phone booking there should be a recording though.
It is common for a small charge to be made for booking changes and £20 looks far lower than many others. I am afraid loyalty is not relevant here, the club does have costs in altering the booking and if a mistake has occurred then the one making the mistake should pay.
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Usually you can’t make amendments direct with the carrier if you’ve booked through an agent.
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That’s the main reason we choose not to use the CAMC for our crossing and book direct. It seems ridiculous that if you have an issue late Friday, that requires you to change your return booking, you can’t do anything until Monday. Easter is of course worse they are out of communication for 4 days.
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+1 @SteveL
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And if it’s DFDS from Newhaven they give 20% reduction for over 60s who book directly with them - but you have to make that booking by phone directly with them - and ask for the reduction.
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The club does offer a good one stop shop with attractive prices on crossings, but as we have found out, you may have problems contacting them and will incur costs on changes.
If you book direct with the provider you can still get attractive prices and they can be contacted easily.
Colin
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I seem to recall that somewhere in the booking information it does say that when the club office is closed you should contact the ferry company direct. I recall some years ago having to call the company direct to make a change because of a family illness whilst we were abroad and they dealt with it without charge as the new date/time was the same price.
I have posted before about losing a booking and its cost because the club only offers the no-cancellation option and I was due for unplanned surgery. Booking direct with companies has the option of a flexible booking which is fully refundable,often quite close to the sailing date. It costs a bit more (£50) in the one we are planning to book, but we think it is worth it because it usually also gives chance to arrive earlier or later than booked or even change date. Not everyone’s choice clearly but it’s right for us.
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Kj probably because it requires manual intervention. Didn't they introduce a charge for making bookings by phone rather than online? We also don't know whether DFDS make an extra charge to the Club for alterations given the discounts allowed by the Club? Nothing is for free these days, everything has a cost.
David
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Follow up to my post about booking direct with a ferry company rather than through the club. We booked a flexible ticket with Irish Ferries (Dover/Calais) for September with return in October. Went to book ferry pitch online at Black Horse only to discover site apparently full in October. Rang site to discover it’s not full but closed for refurbishment- I assume there was something in the magazine but must have missed it. Ferry got us in Uk after 9pm so no alternative but to rebook for a daytime crossing and find another site. Rebooked online, no admin charge and only £6 difference in crossing charge. Once bitten, twice shy - works for us.
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