70% damp on caravan just purchased!

Jack PB
Jack PB Forum Participant Posts: 1
edited August 30 in Caravans #1

Hello everyone!

im looking for some help, we purchased a used caravan approximately 2-3 months ago from a leisure vehicle dealer. I have had the van serviced today and it is showing 70% damp in places and we are absolutely gutted. The dealer has said the van had been tested by them when we bought it and showed no damp whatsoever which obviously was not the case. The van is a 2017 so not old and cost the best part of £20k.

i am not sure where we stand now do we have anywhere to go with the dealer we bought it from? And is that level of damp something that can be dried out with de humidifiers as this has been suggested by the service centre as an option to try?!

any help and advice would be appreciated.

 

many thanks

Jack

Comments

  • eribaMotters
    eribaMotters Club Member Posts: 1,193 ✭✭✭✭
    1000 Comments
    edited August 30 #2

    I think you need legal advice so I'd advise phoning the relevant department in the club.

    You said 70% in places, so not an isolated incident that you could be blamed for by the dealer, such as leaving the door or a window open. 

    Best of luck.

    Colin

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
    10,000 Likes 1000 Comments Name Dropper
    edited August 30 #3

    That’s real bad luck. 70% is serious and you’ve been given good advice by EM.

    If you end up threatening the dealer with court action, be sure to follow it through.

    https://www.webuyanymotorcaravan.com/how-to-check-your-motorhome-or-caravan-for-damp/

    https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy

    Good luck!

  • Freddy55
    Freddy55 Club Member Posts: 1,809 ✭✭✭✭
    1000 Comments
    edited August 30 #4

    “The dealer has said the van had been tested by them when we bought it and showed no damp whatsoever which obviously was not the case”

    The dealer is trying it on, I’m not surprised. I think you need to be ruthless and see it through, following legal advice. 
    Good luck 👍

  • Wildwood
    Wildwood Forum Participant Posts: 3,579
    1000 Comments Photogenic
    edited September 1 #5

    You need to get a report from whoever checked for damp provided they are qualified to say the damp dates back before the date of purchase. If  you can show this then the Consumer Protection Acy 2015 gives you the right to proceed against the dealer. You can google the act for more information or try the clubs helpline. The claim though is only as good as the dealer so you need to be sure they are solvent. 

    If you used either HP or a credit card for all or part of the purchase you can also claim against the provider so you should notify them if you used either. A bank loan would not  work though. 

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