dent management is the process used by development
ComplianceQuest
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dent management is the process used by development and IT Operations teams to respond to an unplanned event or service interruption and restore the service to its operational state.
An incident management workflow splits into multiple paths, depending on the nature of the event. Some activities in an incident management workflow include:
Detecting the incident
Logging the incident
Classifying the incident
Diagnosing the incident
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