Worldpay problems website booking

Quantox
Quantox Forum Participant Posts: 27
edited November 2023 in UK Campsites & Touring #1

Tried to book a couple of clubsites this morning and encountered problems with worldpaywho having processed the payment and flashing up a booking reference for a split second then told me the payment was cancelled. The first time this happened, I tried again only to get the same response. I checked my bank account and had a pending debit for the deposit. I phoned the Club and after two or three failed calls I got through to a very helpful lady who sorted it out for me and processed the booking. At this point I should have mentioned to her that I also needed to make a further booking but I didn't ! Can't believe I was daft enough (but unfortunately I was),  and yes I went online and exactly the same thing happened again. So I called the club again and this time a helpful chap had to untangle my semi processed but cancelled second booking and make it for me. As part of this process I was asked to key in my debit card number and each time they couldn't see it at the Club end so had to phone me back so that I could key it in again. So after at least an hour and several phone calls I now had two bookings.

My question, am I alone in having to go through this palava due to Worldpay not processing transactions properly or is it a problem for anyone else ? I would hate to have to go through it again next time I need to book. 

Comments

  • LLM
    LLM Forum Participant Posts: 1,555 ✭✭
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    edited November 2023 #2

    A colleague had a similar problem yesterday.  I believe it was fixed overnight as all seemed to be okay this mid-morning.  He was told it was an internal CAMC problem.  

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited November 2023 #3

    I noticed a post on Facebook this morning with someone having the same issue. I never use a debit card for online payments, only credit cards. Mind you whether that would make any difference to the problem I don't know. Perhaps its an issue with last nights maintenance shutdown?

    David

  • LLM
    LLM Forum Participant Posts: 1,555 ✭✭
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    edited November 2023 #4

    My colleague was using a CC not a DC.  I think both were affected.

  • Freddy55
    Freddy55 Club Member Posts: 1,809 ✭✭✭✭
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    edited March 17 #5

    I’ve had problems with Worldpay a couple of times in the past. One time I had to input twice to make the booking after getting the ‘failed/cancelled’ notice. I checked the bank account and could see the two payments pending, although only the one was taken.

  • Nigel J Hall
    Nigel J Hall Forum Participant Posts: 3
    edited September 14 #6

    I have tried making a CAMC site reservation on line this morning (twice), but, when it came to payment, the CAMC Worldpay Hosted card capture  page simply would not load up - justy a blank screen and the donut just kept on rolling.  Hope not to lose the site booking as it is at a very popoular time.

     

  • eurortraveller
    eurortraveller Club Member Posts: 6,828 ✭✭✭
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    edited September 14 #7

    Try paying with a credit card instead.

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited September 14 #8

    Surely the point of Worldpay is to handle card bookings, both debit and credit cards. 🤷🏻‍♂️

     

    Nigel, if there’s no joy by Monday, I suggest you ring CAMC.

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