First use of new Booking System
I appreciate that I am a bit of a Johnny come lately to the new booking system but in the last couple of days I have made a single booking and also a multiple booking. Both seem to have gone perfectly well. I appreciate the new system is not as intuitive as the old but as with many such things they more you do something the easier it gets. Didn't have to deal with dates of births as that has been removed. I think SteveL mentioned that some days ago after an upgrade? I am happy for the balance to be taken just before arrival although it didn't seem clear on the booking whether you had agreed to that or not but at least it was confirmed by the email. So an interesting experience which went pretty smoothly. No doubt get easier the more you do it. Even got the 20% discount on one site which made it more reasonable. So 5 sites booked, including one affiliated site, average price per night £31.82 for 16 nights.
David
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It certainly has got easier and now I go through quickly, but the only very slight issue is that the website for one booking says pay on arrival but the email says pay the night before? I certainly made sure I unticked the pay before arrival. I wonder which is correct? I suppose there is only one sure way to find out - I'll have the answer in less than one week!
I have even amended bookings by adding one night and apart from the above it went smoothly
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David just remember if you cancell a booking on a multiple booking (before the 21 day cut off) your deposit will be migrated to the original booking deposit total and not returned to your card account- OK if that is what you want but it's not for me. I can't see any benefits in a multiple booking and it doesn't make checking upcoming bookings particularly easy as you have to " view booking " to see what it consists of.
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Wedgy
I did take note of your comment in another thread. I booked four CMC sites in total, plus an affiliated site which is a separate system. The first as a stand alone booking and the final three as a combined booking. I wanted to test the system for my own satisfaction. I should also note that all four sites are for the same trip and because I booked late I doubt I would be in time to get much of my deposit back anyway
Unfortunately the deposit system, for either Club, does not guarantee success. At the same time I tried to book a C&CC site but all the days were not available. Likewise one CMC site I wanted did not have availability for the days I wanted so leaving it late, despite some saying sites are far from full, late booking does not always work.David
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Yes it's actually, and very surprisingly, difficult to find, but of course it shouldn't be!
The way I do it is search for the site via google then click on the website link then when the site webpage comes up, click on view map. There must be a better way but either I've forgotten or there isn't?
When you have booked you'll received an email with a link to the website of the site.
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Tony
They don't seem to be part of the new booking system yet! However they are still available on the old website. Use the search function at the top of the webpage and put in the site name you are interested in. This should bring up the original site webpage. Scroll down and click on map and you will find what you are looking for. Don't forget these details are also in the site directory.
David
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If you were a new member would you find a way round quite as easily? It used to be either the directory or a glance at the full on line individual site details. At present it all seems disconnected with no easy back references, personally I don't think the new system is friendly for all users.
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I had cause to go back into the new Booking System today because I wanted to cancel the last site of the trip. As this was one of the bookings I did together rather than stand alone the bookings in that group show in the order of arrival at site. It was the bottom one I wanted to delete so pressed the delete button and it comes up asking for a reason and then press continue. This was where I was having problems, the screen was just pulsing and not moving forward. I would have thought that it should only take a few seconds to action the cancellation. The trouble with things like this happening is you don't know if it really does take that long or whether there is a problem. So not completely seamless! I was trying to do the right thing by using the website but in the end had to ring and the lovely Maria who sorted it in seconds. Be interesting to know if the introduction of the new system has resulted in the need for more call centre staff?
David
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Further to my post a few hours ago. I noticed that someone had posted the exact same problem on Facebook when trying to cancel a booking, so hopefully it is just a temporary problem.
David
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That’ll be when most folk work out how to use it-then it becomes the current booking system👍🏻
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Maybe when CAMC take the word ‘New’ out of the How to Book videos and the system works seamlessly on all devices without the need to list further key improvements or the need for some to speak with HO/call centre/site staff regarding issues around cancelling-changing dates-refunds etc
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🤣🤣-I’m not willing to say as it may get me in deep water👍🏻👏🏻👏🏻
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I suspect it's called the New Booking System because it is and still under a year old. It also distinguishes from the old system especially when comparing. Some will also be of the view that it is not completely finished yet? No doubt when all those things happen it will be promoted to the "Booking System"?
David
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I joined the club a couple of weeks ago as we've just purchased our first van and have encountered continual problems with trying to book sites. Everything is ok until I go to pay. I'm asked to join or log in again, but after doing so no club discount for membership is applied to the bookings and I'm asked to join!. I've tried it over several days and tried to contact the club but had no response to date. I have to say as a newbie it's not a great start and I'm seriously thinking of cancelling my membership. I'm confident that I'm not the only person encountering these issues?
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The new booking system and the introduction of deposits seem to producing results. 1.3 million nights booked by the new system. A massive 70% reduction in cancellations which is a really good indication to the level of speculative bookings in the past.
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