Website downtime
Comments
-
There's a new thread started by Rowena this morning and she posted here a while back but neither message addresses the points I made in my OP regarding poor communications and lack of courtesy to members.
0 -
Same stuff different day tinny eh🤷🏻♂️
1 -
Deleted User by me crappy thing x2’d it🙄
0 -
Fingers in the ears again, Rocky 😕
0 -
I’m new to this forum, not even got a proper screen name as the required functionality appears to be unavailable
.So, is this content reviewed and/ or commented on by club management?
I ask, because I see no acknowledgement or apology for the issues the new bookings page is creating. Not managing the message is almost as poor as not managing the website update.
I understand that volumes of people trying to access the site is an issue (but not if it had been designed properly). What I’m not clear about is whether the reduction in basic functionality is by design, or by mistake.
The old bookings page, provided :
1. A search by geographic area. Now, my reading is that a search on Location, gives streets, but not areas. ‘Scotland’ gives you Scotland Avenue, Scotland Terrace etc,
2. Availability of a site by pitch type. This allowed you to book a suitable slot. Now it’s a game of chance. 11th to 18th June = No, try again.
3. Filter sites by dates so full sites are not shown. Now all sites in the area of search are shown, whether they’re available, full, or closed.
I accept that all new websites have glitches, but to me these are fairly important requirements. Hopefully they are transitory issues, but I’d like some sort of update from the Club.
2 -
Hi again.
The forum is not monitored by club staff in any great depth. However, this recent fiasco does appear to be being watched to some degree and Rowena, the Community Manager, has posted both in this thread and in What Have They Done as well as starting her own thread on the topic. There is no in depth explanation or meaningful apology though and she has not addressed the issues I raised in my OP of this thread. In 10 years of using this forum I cannot recall any member of senior management posting here.
There are volunteer moderators who police the forum in terms of making sure rules of posting are not broken and they tidy up duplicate threads and so on but they are not staff and usually have no greater knowledge of events than you or I.
I can’t address the other points you and dozens of others have raised because I’m as much in the dark as you.
I don’t know if that helps at all.
4 -
I can only agree with TW. The contempt the club demonstrates towards it's members is quite breathtaking. My planning for our 600 mile charity bike ride for next year is almost complete. Of the 9 campsites booked only one is CAMC, the Wirral, where we are starting from.
It took me over 4 hours to book two pitches on that site including time on the phone waiting for "a team member to become available".
To book two pitches on the next 8 sites took me a couple of hours. A quick email mostly, "Hi there, have you got room for two old biddies on bikes, one camper and one caravan?" ..."yes, of course, booked".
Just how hard is it to make something so simple into something so slow, clunky, unreliable, contradictory and globally shutting down the whole website for hours on end during interminable maintenance periods? ? The IT dept must have worked very hard indeed to make it so unworkable and the least the club members could expect is an open, honest apology from the management with a clear plan for how they are going to address what are intolerable interruptions of service to the members.
9 -
Totally agree OJ👍 Good luck with the bike ride.
3 -
I think they are spending much of the time improving the booking experience, one fix after another. If you look in the booking experience update section it is never ending, sadly. It's a bit like the search for infinity in outer space....
1
