Greenflag, Mayday covid protocol

Puck
Puck Forum Participant Posts: 3
edited July 2021 in Caravan & Motorhome Chat #1

My daughter who is a Greenflag member recently broke down and required a flatbed to take her home, the flatbed driver refused to take her as he said it was covid policy to not take any passengers. She was on her own and late in the evening, my other daughter had to pick her up.

As a Greenflag Mayday member I rang up Greenflag helpdesk to ask what is the situation with covid breakdowns. They told me that they cannot force their subcontractors to take passengers. If it is within approximately 10 miles they will try to arrange for a local taxi firm to pick you up if they have an account with them. I asked what are you going to do it I am 300 miles away and towing my caravan, he said that they have team that has to arrange taxis, hire cars and accommodation if required. I said I hope you can put something in place very quick as if I breakdown with my family on a smart motorway with no hard shoulder and the weather is rough I won't be very impressed if we was left stranded for hours.

Comments

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited July 2021 #2

    That a very interesting post, I do not think that the situation has been sent to members to advise them of what may happen.? For them to be prepared I hope the May day driver waited until your daughter was safely on her waysurprised

  • Puck
    Puck Forum Participant Posts: 3
    edited July 2021 #3

    Do he didnt, she is a nurse and fortunately she was still in the hospital grounds as she had just finished her shift.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited July 2021 #4

    Interesting, so where did driver off load her car, was it in the right placeundecided

  • Puck
    Puck Forum Participant Posts: 3
    edited July 2021 #5

    Yes they dropped it off at her house, it was there before she was..

  • lagerorwine
    lagerorwine Forum Participant Posts: 310
    edited August 2021 #6

    Taxi drivers have worked through most of the pandemic, driving instructors are now giving lessons in a small car, yet a truck driver wouldn't allow a lone female in his cab as a passenger?

    If this is the case, Green Flag needs to instruct a taxi to attend at the same time as the recovery truck, in my opinion. They must be alerting the chosen recovery service to attend, and should therefore know whether passengers are accepted - surely. 

    Has anyone else had the same experience?

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