Free Night Site Voucher on Renewal
Comments
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I hope CAMC are monitoring MHF. There are some vitriolic posts over there and some very unhappy members on both forums.
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Pretty Poor show. PR disaster.
Personally, I don't give a fig if we didn't get a voucher as long as all of the members were treated equally but with some "members" getting a voucher and others told they won't it leaves a poor taste.
Bad management decisions once again.
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I wonder if the reality was that making an offer of a free site voucher to new members prompted a few to leave and re-join and it was getting out of hand? I don't blame anyone for attempting this, it shows ingenuity and brazen *@** ishness...
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Not good....but not phased by it as dont normally use club sites, but it does look as though the right hand does not know what the left is doing, and very unprofessional
"I had my email this morning no mention of a free night voucher"
ditto, and probably thousands of others also
p.s. but despite all of this, i wonder how many will not renew membership ???
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This is a complete disgrace, I don’t particularly agree with the vouchers being handed out. What really really irritates me is the random way in which it is being awarded. Lots of friends and people I know on forums have received them posting pictures of the emails and letters they have received from the club along with the vouchers.
I have been a member of the club for almost 20 years and was more than happy to support during the current crisis. But this is not something I can accept and have asked my auto renew is cancelled and I shall leave the club.
I have also written a personal letter to the Chairman expressing my concern around policy and the way in which the club are conducting business.
In a CLUB it is imperative that ALL members are treated equal and fairly. This is no longer the case here, too much like a business.
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Gross incompetence but no surprise.
All my insurance companies manage to offer a discount etc. from their renewal quote when I tell them I'm not continuing with them.
Banks and B. Societies make offers that are unavailable to existing customers to attract new customers.
I realised long ago that the CAMC wasn't a Club.
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But they will still join, don’t you think?🤔
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Has it changed your view about joining? You've mentioned it a couple of times lately.
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Really! Amnesia, eh?
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The club don’t care about loyalty. They have had so many new members in the last year due to the rise in staycations due to the pandemic. All they want is money and think that the service offered through both lockdowns warrants some kind of praise.
It falls well short of fair treatment to all members and lacks any kind of customer service.
A lot of commercial sites are now more competitively priced then club sites that you actually cannot book up.
The club shut the only site in Essex years ago and has since failed to find a new location which is an absolute joke. A complete county without a club site.
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It did strike me that perhaps this issue shows up one of the problems with people working from home and the danger of communications breaking down which might not happen in a large office? I would be surprised if the information wasn't circulated but clearly not taken on board by a number of staff!!!
David
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Didn't know the club had a site in Essex. Where was it and when did it close?
I am a girl from Essex, note not an Essex girl 😉, but I cant recall one.
Ps no longer a member as currently no motorhome 😢 but I am disgusted reading this thread. Seriously will consider if we rejoin in the future, but we do like the CL's. I thought Virgin were bad for loyal customers but at least they don't claim to be a club...............
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That's a pretty poor excuse if I might say so!
If its online chat others wouldn't overhear conversations to raise an issue?! Is everyone spoken to personally with new directives? Didn't happen when I worked, general circulation of written instructions, to be read and signed, later an email. It appears mixed messages all over the show. Could have been jumped on by 'authority' on this thread to quell all this chat - after all they alledgedly know of the thread I've read on here somewhere. Pretty poor show and follows on from other issues raised on CT. Not overly professional in any way shape or form.
It matters not to me, we are no longer members, see above, but if it's an offer it should be to all renewals even if its only for a set period!
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+1, it’s a professional environment that has standards to live up to. There are a ton of company’s working from home, I’ve dealt with a lot of them over the last year-no issues other than my broadband provider took 48hrs to reply to me not 24hrs🤷🏻♂️. It called being professional.
nb-professional re the company not the employee. The company sets the standards.
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Ensure you save any copies(electronic) in hard copy if poss for future disagreements or on another device👍🏻
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Personally I could'nt give a fig about the site voucher or membership extension it is the principal that counts, but, I dont think the CAMC are any worse or any better than lots of clubs, businesses, organisations, e.g. i might get a 15% discount on my caravan insurance whereas ANO might only get 10% simply because MY OH is an ex broker and knows where the pressure points are to get the best deal.
Working from home is no excuse, i worked from home for 4 years, done correctly with the right support it works and with all the technology that abounds today there is no reason why it should not work.
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I think this problem was sorted yesterday, either by the details coming out on here and another internet forum and no doubt by the higher amount of CAMC customer calls coming in asking for vouchers. Not everyone will be working from home, the main problem was obviously communications. It's a pity this has left some members feeling dissatisfied but that's what happens in a muddled situation like this.
One good thing is that communications do work sometimes and the OP brought the issue to everyone's attention!
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