CL Terms of booking
I have recently had to cancel a booking at a CL near Carlisle. I very stupidly paid in full in advance and had to cancel a week in advance due to my daughter being rushed to hospital with a critical delivery of her baby , who is currently in the ITU. I requested a refund as it was a week in advance and accepted that their terms state a 50% non-returnable deposit is required, but I was told they would not give any refund and I would have to lump it! Surely there should be some control of booking conditions by the Club, with CL owners for the protection of it's members.
I welcome other members thoughts and comments.
Comments
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CLs are free to set up there own booking, deposit and pricing regimes, independent of the Club.
Are you saying that the CL terms stated that if you cancelled you would get 50% of your upfront payment back? Is it subject to how close to turning up you cancel?
If you cancelled before any time critical period, are they still refusing to give you 50% refund?
Asking to make sure I fully understand what the terms are before commenting.
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Their terms of business should state their cancellation policy and I would never pay upfront without knowing those terms.
If they have breached their own terms, I’d make the club's CL department aware of what's happened. If they have not breached them, then I’m afraid that's the way it is.
As TDA said, CLs make their own rules and conditions and it's outwith the control of the club.
Anyway, I trust all is well with your daughter and baby which is far more important.
Edit: I see from your last post that it appears you paid in full of your own volition. In that case I don’t think they're being very fair but you may well be stuck with it. The lesson is never to pay more up front than you have to.
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Yes, agree, perhaps chase up with Club’s CL Dept, see if they can help. Sadly it’s a lesson learned, I would only pay up front with holiday insurance, and to be honest, there are so many CLs out there, we never pay anything upfront nowadays.
If I was you, I would remove the negative comments you have left under the review section (a review is supposed to be about what the site is like, not the fact that you didn’t stay and are arguing about the money) and hope that the Club can help. Given that the rest of the reviews are very positive, my first impression was of someone engaging in a revenge attack, which might not be the best way of negotiating to get your 50% back, which I hope the site honours.
It’s more stress for you, at an already stressful time. Good wishes for your families health, and I hope it can be resolved amicably.
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I suspect the review will be Deleted User anyway as it isn’t in line with the guidelines.
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Don’t know DT, I only saw the good ones. It sounds a rather unusual CL, part of a larger business. But we are cautious about paying anything upfront if it’s a “new to us” CL. Don’t mind with those we use regularly. Hope OP gets something back.
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We've used it in the past, in fact during the time when Carlisle flooded because of storm Desmond(?), and had no problem. In fact one might find a review I did a for it. However it was before they requested a deposit, and we would not use again at the price they are now charging.
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