Twenty minutes waiting on phone for membership

charlie25
charlie25 Forum Participant Posts: 100
First Comment
edited August 2020 in Club Membership #1

Waiting twenty minutes on the phone to renew membership and when I finally got through they could not take my payment. 

Moderator Edit:

I think this is something you need to take up with Head Office.

Comments

  • Whittakerr
    Whittakerr Club Member Posts: 3,486
    1000 Comments Photogenic
    edited July 2020 #2

    I renew my membership automatically by direct debit, no need to phone or contact the club in any way.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited July 2020 #3

    Welcome to the world of covid19 and the repercussions, with many staff not able to be at work but working from homesurprised

    I have had the same with other companies with staff being working from remote locations (homes)frown

  • SteveL
    SteveL Club Member Posts: 12,367
    5,000 Likes 1000 Comments Name Dropper
    edited July 2020 #4

    I also do mine by direct debit. However, if you go into your profile and click on My Membeship, there is an option to renew membership online.

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