Why should we pay full membership in lockdown?
Today I received an e-mail to say that my membership is up for renewal at the end of this month. I rang customer services to ask about payment and was surprised to be told that I would have to pay the full years membership, even though all sites in the UK have been closed for approx 2 months and it may well be a further two months before sites in the UK can open again (subject to Government advice).
My concern isn't the decision to close sites as that clearly needed to happen given the pandemic of Coronvirus. I had booked three UK holidays all of which had to be cancelled, which again is not a cause for complaint. Instead, my question is why am I being asked to pay a full 12 months membership, when for nearly 4-5 months of that period I have been (or will be) unable to use any of the sites or other facilitates the club has to offer. Why are we not being asked to pay for our membership on a pro-rata basis, which takes into consideration the time when I have not been able to access any of the CMAC services I was paying for.
Please can someone explain how this can be ethically right, not to mention legal. I have paid full price for a service, but have not received that, so why not a refund on time missed, or a pro-rata payment moving forward?
Moderator Edit:
As this topic is being discussed in various other threads, I'm locking this one to avoid another repetition.