Recent maintenance on website
Comments
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Don't say such things, Roger
. I've been suffering from a poorly PC for a fortnight or more, just got my nice shiny new hard drive fitted and came in here hoping to find all my previous problems had been cured !! Straight in to find its still as slow as a three legged Gerry-hattrick tortoise and littered with " server errors " -- . To think I thort it was me poorly, oft abused Tower unit, must go and take it a new duster as an apology !!Love to All
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Hi all
Apologies for the continuing site performance issues.
Several fixes have been attempted over the past few days and the technical teams (at CAMC and three of our external partners) have been working round the clock to try and fix the current issues.
The resource fix mentioned the other day has resolved the issue of the web database server running at 100% CPU but there are still other issues to address.
Two fixes are being implemented today. One of those has gone in already, although you won't see a material difference in front end performance with this fix alone. The second of these fixes is currently being tested and promoted through our non-production environments before hopefully being promoted to the live production website later today.
I will respond later to some of the individual points made by CT users over the past few days. In the meantime, I can assure that the ongoing web performance issues are being treated as our No.1 priority at the moment and all available resources are working on it.
Kind regards
Justin
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I am continuously getting Page unresponsive box which after several attepts with the wait button may work or more likly go to internal server error ,which is what has been happening since last week ,so what ever is being done the CT website is is not agreeing with any of the fixes
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+ 1 👍🏻👏🏻
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Ok, so as promised, here are some responses to a few of the recent posts in this thread....
JBV66 - "Why is it it seems the rest of the club sites are working as normal? but it is as it seems , always CT that has this really long term issues?"
The current web performance issues are affecting all areas of the site. We are seeing slow page load speeds and Internal Server Errors across the site, not just CT.
David Klyne - "I suppose you would expect to keeping booking side of website going over the Club Forum? I could be way off here but I wonder if the problem is that Club Together is constantly being updated by member posts. "
As with any business, the ability to sell products/services will be seen as a priority, I guess... but we have declared Major Incidents internally based on issues that are related only (or mostly) to Club Together, so we do take CT issues seriously. You make a valid point with the constant updating of posts in CT. Each one of these replies has to be written back to the database and then indexed, and some of the issues in the past month have certainly been index related. This current issue appears to be more to do with the way the caching is configured on the site.
Peedee - "I think CT and the main web site run on different servers and it sounds like the CT one is underfunded????? It could also be a problem with communicating between servers????"
No, everything you see on the website as a user is served up by the same web app servers. There are parts of the site that are handled by different code but fundamentally it all sits on the same infrastructure.
Cyberyacht - "There you have it. It's under-resourced. CT is the poor relation"
As above, this is not correct.
Bakers2 - "More essential maintenance last night. So much 'essential' maintenance???"
Unfortunately, there is at the moment as we continue to try and fix the current issues. We've had several short-lead time/emergency outages to try and implement potential fixes.
Timwheeler - "I know nuffin but it seems logical to me that 'What are you all up to' is so huge it might make sense to bin it and start afresh to save storage space."
We don't actually have any particular space issues. I agree that some of the threads do seem very lengthy and probably hold info that is no longer relevant but that's just my personal opinion. I'm not the person responsible for maintaining the website, or even CT.
Metheven - "First time ever I have been held in a queue online when looking at available site bookings"
The queuing system is always running in the background. A user will only actually be put into a queue when there are >45 transactions per second on the website. This morning, that threshold was reduced to help with load/performance.
MichaelT - "more server errors than actual pages, they may as well take the site of line till they can afford to fix it properly"
It's not a question of cost, it's more to do with finding the root cause of the current issues. Many log files have been analysed over the past few days, each with thousands and thousands of entries in them. Even with many technical teams looking at these logs, it's a time consuming process. Fixes are attempted to address these issues but they don't always fix the underlying issue and the process starts again.
I hope the above is useful in answering at least some of the questions/comments posed recently.
I'm going back on the next technical call now, so won't be able to reply for a few hours if there are any responses/further questions.
Justin
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Thanks, Justin.
Do you ever sleep? 🙂
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I'm still getting server errors and each page takes quite a while to load, not worth posting atm
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Me, too, Corners. Every now and then I get in by a fluke, I think.
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Justin, many thanks for the feedback. As you pointed out, there are quite a lot of very lengthy posts, not least the 'What are you all up to' thread with 36500 replies. Surely the whole history for this post isn't needed? Can the oldest 36000 be Deleted User? If not, and it does have a system impact then I would suggest deleting it.
I know that when the system constantly malfunctions the pressure on the techies to get it fixed is immense. Pressure can lead to rushed changes and version release without the ideal testing cycles being completed. We need to be patient with Justin and the team and hopefully we will get back to 'normal'. I guess that in a worse case scenario the techies will have to restore the system back to a safe point, but this might mean losing ALL updates/bookings after that point.
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Just to clarify , the main fix hasn't yet gone live today. It's currently being tested on our non-production environments, with a view to promoting the fix to the live website later this evening.
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EB, Justin responded to my point about deleting lengthy threads earlier.
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Been looking back 3.5 years at the optimism expressed in the revised website. That optimism quickly disappeared as we found reviews lost, stories Deleted User and retained stories with other folks photos attached, threads gone AWOL. All these years later little has changed, it's taken me nearly 2 hours to post this
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I know the feeling, brue, I've given up trying to post in the UK campsite section because of repeated server error notices.
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I know the feeling brue, as I've given up posting in the UK Sites section because of repeated server errors. This is at least the 4th go I've had at getting this message to post.
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Life's too short, One. Move on. 🤘
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Just like buses, no joy for ages then 2 come along at the same time!!
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It is really almost impossible to do anything. Just by chance I seem to have got in this time. I have tried periodically this evening and every time got a server error. Hopefully the fix this evening will work and be more permanent than the previous try's,🤞
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My word it’s much worst tonight 😡 server error comes up on almost everything you try and do , and still painfully slow. Surely the CAMC have someone in their IT dept that can sort out the problem or is that expecting to much 🤔🙄
Brian & Jo
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Have you not read Justin's posts, BJ?
I think the guy deserves better than that.
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Well, it actually seems to be working so maybe they have 🤞🤞🤞🤞
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