Mayday and Caravan Storage
Comments
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I would wholeheartedly agree with this post. Last year I had to use Britannia Rescue through Nationwide BS . Excellent service, but got me thinking about if this issue had occurred whilst towing. So last July i phoned mayday and went through exactly the same scenario as this gentleman. The mayday operator contacted his supervisor and explained that they could offer that storage facility drop off of the caravan and then take the car home or to a repairer. On reading this I feel we have been misinformed. This mayday service is no different to what the bank offer regarding storage sites.
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As posted earlier some years ago in had need of Mayday ,and the service was excellent and did all that we were expecting, but reading the posts on here ,it now seems that like numerous other products they are reducing what is supplied while still it seems increasing prices, maybe not as much if the service was as in the past?
It's like the mars bar scenario where what you get is less, then they announce a new bigger size at a higher price which is the original size
It happens with everything these days it seems
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Put simply the other club can do dual drop offs with RAC Arrival within 70 miles
whereas this club and Mayday cannot, or may using drivers discretion 
Bye bye Mayday, get your act together. Your customers are varied in where their caravans are kept, the Club should know better than to offer this reduced service.
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Considering it is nearly a month since the subject was raised we still have not had any answer despite Rowena passing the question onto the respective team that deals with these issues.
In addition I sent an email which has been read and got a reply saying it was I think being passed to the same team, I still have not had a reply. I sent off another email this morning which has been read and I am not waiting for a reply.
Our Mayday policy is due for renewal in the near future and unsure whether to continue with Mayday and also unsure whether to pay the additional premium which we thought covered us for all eventualities!
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Hi all,
Once again, thank you all for the valuable feedback following our recent clarification of the Mayday policy entitlement, specifically relating to the double drop requirement, and additionally your experiences when you have used our Mayday product for this particular scenario.
As previously mentioned, the Club works with Green Flag regularly to assess member needs, so that we can ensure that the Mayday product continues to provide Breakdown services that suit your needs. Recent changes have included the new Premium UK Plus level of cover; and an enhancement to our Dual Recovery feature, which now covers the length of any trip, and is included in all eligible members Mayday policies at no additional cost.
To reiterate, we are in discussions with Green Flag as to how we can include a double-drop element into the Mayday product for all scenarios; however, I’m sure you will appreciate that this cannot be achieved overnight. Any changes to service provision would be a significant undertaking.
You have told us that some of you have had conversations with contact centre staff at Green Flag who have confirmed that double drop cover is in place. Whilst I have only been at the club for a year, colleagues at both the Club and Green Flag have confirmed the recovery aspect of the Mayday policy has remained unchanged for as long as anyone can remember. However, to provide further reassurance, the management at Green Flag have committed to ensuring that their contact centre operators fully understand this aspect of the policy, and are clear on what is covered.
I am sorry if there has been confusion, specifically relating to the double drop scenario. We recognise that some members may find themselves in different situations outside of a standard Breakdown and, while we may not be able to provide double drop immediately for all situations, I hope that I’ve at least provided clarity regarding current entitlement of the Mayday product, and also some reassurance that your concerns are not being ignored.
Kind regards
Dave
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However, to provide further reassurance, the management at Green Flag have committed to ensuring that their contact centre operators fully understand this aspect of the policy, and are clear on what is covered.
To cut to the chase: I think what you are saying David is that if a member breaks down on the way to storage and is unable to continue to drive the car then his caravan can be taken to storage and his car dumped nearby and the member is on his own.
Also the situation is under review and there might be changes in the distant future as these things take time.
Is that an accurate summary?
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Just to clarify. My conversation on the phone was to the Caravan and Motorhome Club who assured me that a double drop back to storeage and to home/garage was possible. It appears that the Mayday insurance department (as opposed the Green Flag) gave out the wrong information, at least on this occasion. Personally, I wouldn't have dreamt to ask the question to the Green Flag - my breakdown insurance is with Mayday and not Greenflag.
Also, I think this is a fairly major hole in the MayDay policy which the Club needs to address as a matter of urgency. Furthmore, I feel that the Club should make this clear to all those who have a MayDay policy and not just to those who frequent Club Together.
David
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Hi EasyT
Yes, this is what I'm saying. However as mentioned before, Green Flag's contractor network do in many cases go above and beyond what is in the policy conditions.
All aspects of the service are discussed with the Member at point of breakdown, and the aim is always to provide the best service we are currently able to offer.
And, yes, the situation is under review but it may take some time to develop a solution.
Regards
Dave
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Thanks David but the simple answer for me is that I do not want to rely on the good will of the driver. The caravan is stored on Strathclyde Park and we have no way of storing it at home. The drive is not wide enough and slopes up to the road and the caravan would ground the drawbar if we tried to tow it out and the road is busy and step so unsuitable apart from the insurance restrictions. Leaving a car at the site loaded with our touring clothes and other items is also not something we would want to do so dropping the car and caravans in two different spots is essential to us. The distance for us is only about 3 miles but that is not the point.
Given that whatever Green Flag say about giving the best service for the member, the OP's experience clearly shows that we cannot rely on them, and after something like 30 satisfactory years with Mayday we may have to look at the C&CC cover with the RAC if the situation remains the same at renewal in April. Even if making this part of the cover adds a pound or two to the premium or can be added as an extra for those who need it, I for one would welcome it.
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That is totally contrary to what I was told by a Mayday representative who phoned me last night. Someone is being economical with the truth.
My cover includes;
Cover anywhere in the UK, including your doorstep along with transport of your vehicle to the repairer of your choice within a 10 miles of your recovery destination, if we can’t easily fix the problem on the spot.
Our recovery destination would be our storage depot with vehicle taken to garage within 10 miles or storage depot and then we need to find our own way home with personal luggage and pets. Try getting a taxi home from an industrial area with pets.
The one penitent question which has been avoided is what happens if it is after hours and the garage is closed. Neither the CC or Mayday will comment although I have sent emails to this effect!
We stay members for the CL network and Mayday and Red Pennant. We are now wondering if Red Pennant have similar restrictions?
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In truth Surfer it matters not when one breaks down. Many garages cannot drop everything to fit in a major repair and repairs may have to be scheduled a week ahead in some cases, or more.
In such cases the vehicle may need to be taken to home and then to garage depending on the problem.
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That is correct however Mayday will not attend free for the same fault within a period of 28 days! I thought of upgrading my Nationwide account to Flexplus, but that is £13 a month for very little extra!
I have been thinking of taking out a very basic cover with another breakdown service to recover the vehicle from wherever it is left to take to a garage. Our Jeep dealership is about 65 miles from home!
We do use a garage a lot closer for our other car and also for our previous Jeep, however we have a service contract with Jeep for our new to us 2012 Jeep.
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I would make it more than an interim solution DSB, firstly the “club” acting as “Mayday” have to negotiate with Green Flag who in turn have to negotiate with their ‘ independent contractors’ ....the latter having a specific contract with Green Flag which would require amending....
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Hi all,
Once again, apologies I could not reply sooner, as I was out of the office, but just wanted to refer back to the two latest points raised:
'Out of hours' recovery
If the vehicle being recovered needs to go to a garage and it is outside opening hours for the garage, Mayday will recover the vehicle to another agreed destination (normally either your storage, or your home) and then arrange a second recovery for an agreed time when the garage is next open. For example, if this is an overnight, Mayday will attempt to organise a second recovery the following morning, subject to availability of resources.
28-day 'Second Fault' attendance
To clarify, the "Mayday will not attend for the same fault within a period of 28 days" rule only comes into effect if the attending contractor has made a temporary roadside fix to get you going again. If it is a temporary fix, the contractor will advise that it is such, and that you still need to take the vehicle to a garage to get a permanent fix carried out. You will also receive a follow-up text or phone call, advising this.
If, subsequently, you call out Mayday for the same problem within 28 days, and cannot evidence your efforts to effect a permanent fix (eg, a receipt for diagnosis and/or works carried out) we may refuse to attend the fault.
In relation to the recovery to a garage (above) this would not arise unless, once recovered, you chose NOT to have the garage work on your vehicle.
I hope that I've addressed the latest questions satisfactorily.
I should add that, as External Products Manager, I manage a large portfolio of products that often require me to liaise with the external provider to come back with the exact correct response; and I also spend significant amounts of time out of the office, which is why I can't always be on hand to answer questions immediately.
I will always try to respond as quickly as I can, but Members will probably get a quicker response if they call the Club.
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The problem as the OP and would also affect us as our C/van in a storage compound , which is still not clearly defined is
1 We breakdown with the C/van on the hook on our way to holiday. and are relayed to our destination
2 Tow vehicle not repaired so need a relay back to storage at end of holiday
3 Will green flag then take our car to a local main dealer then take us and dog to our home address?
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Hi JVB66,
In your scenario, after 1 and 2 have happened, the answer to 3 is no.
Your final recovery back from your trip would offer you the choice of taking both vehicles to your storage, at which point you would need to arrange to get the car to the garage; or taking both to the garage, at which point you would need to arrange to get the caravan to the storage.
This is the crux of the ‘double-drop’ issue that we are discussing here, which is not currently offered, but we hope to be able to introduce, and meanwhile there are occasions where cover may be provided ‘outside’ the terms and conditions, as a gesture of goodwill at the discretion of the Mayday recovery operator.
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As I said earlier, bye bye Mayday after all these years and hello Arrival. If they can accommodate the two drop offs then it can't be too difficult for Mayday to adopt it.
or is it a case of 'tipping' the driver for this gesture of goodwill. 0 -
Mayday has been in operation with the club for many years however it appears that this problem is only been addressed currently. Surely this issue has come up previously or did the club prefer to ignore the issue?
Why is it that the C&CC can offer RAC Arrival which will do all the above and also take the vehicle to a garage within 75 miles. I am sure that the any self respecting organisation would monitor what the opposition do so that they can stay ahead to keep customers.
Strange that millions are spent on changing the name, bring the insurance in
house yet a basic essential service like Mayday was not revamped to take into account situations where caravans are kept in storage.
Another issue is that on most occasions a garage cannot accept a vehicle immediately and you may need to wait up to two weeks before they can find a slot to fit you in.
So even if the vehicle is dropped off at home due to it being after hours, you may have issues getting it back to the garage. This would also apply even if the garage were open as they may not have the room to store the vehicle for 2 weeks until a slot is found. So what happens then?
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